Interviewing skills and recruitment training courses - UK: Free Newsletter, Podcast, training materials

Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 TRAINING PACKS: Appraisal Skills See below for an example of our Appraisal Skills Manual, as part of the Training pack available for sale. The packs are available in 3 levels, depending on your training experience. Contained within the pack is the actual content used by us in our training courses, benefiting from over 15 years within the training industry. For further information on the pack to suit you and your organisation's requirements, please contact us. DOWNLOAD BOOKING FORM NOW
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		Introduction to appraisals For most staff, regardless of how their performance is measured, their appraisal interview is the only time that they can sit down with their manager and concentrate exclusively on their overall performance, as opposed to every-day task-related progress. That is why many staff treat appraisal very seriously and can be considerably demotivated if the appraisal interview is rushed or interrupted, making them feel that their work is neither valued nor understood. It is important that staff understand the appraisal process, especially if they are new, or if a new appraisal system has been introduced. Otherwise, staff may be suspicious of the process: viewing the changes as an opportunity for management to avoid handing out expected performance-related increases or promotions. That is why it is important to schedule adequate uninterrupted time in a suitably private setting for the staff appraisal interview, and to take time to listen to feedback and comments from the employee. If a new appraisal scheme has been introduced, the employees who will be affected need to be briefed on the aims and benefits of the new scheme and the procedures need to be explained. There should be an opportunity for employees to voice any concerns that they may have about the new scheme. Once these are out in the open they can be addressed and hopefully alleviated. IMPLEMENTING THE APPRAISAL The key aspects of implementation are: 1. Pre-Appraisal Preparation Pre-appraisal meeting explaining appraisal process and objectives. Issue appraisal form for both appraiser and appraisee to complete prior to meeting. 2. Appraisal Meeting Build rapport with appraisee and put them at their ease. Arrange the setting so both you and the appraisee can give the appraisal your undivided attention. Set and agree the agenda with the appraisee. 3. Review Previous Results Ask questions. Allow appraisee to present self assessment on past performance. Feedback from manager with further input from appraisee. 4. Set Future Objectives Set SMART goals and objectives (see page 43) with emphasis on joint agreement. 5. Agree Appraisal Both parties agree appraisal outcomes in writing and sign off the appraisal form 6. Follow Up Regularly review to set objectives; update and review; evaluate and refocus. OTHER PACKS CURRENTLY AVAILABLE: Telephone Skills and Customer Care Bronze Leadership and Teambuilding Dealing With Difficult People Presentation Skills Bronze Interviewing Skills Bronze Time Management Bronze Train the Trainer Bronze Customer Care Bronze Assertiveness Skills Project Management Stress Management Telephone Selling Negotiation Skills Appraisal Skills `DOWNLOAD BOOKING FORM` Further APPRAISAL SKILLS links: http://www.totalsuccess.co.uk/trainingpack-appraisals.htm http://www.totalsuccess.co.uk/app-contentpage.htm http://www.totalsuccess.co.uk/performance_appraisal.htm http://www.totalsuccess.co.uk/disciplinaryprocedures-correcting_poor_performance.htm http://www.totalsuccess.co.uk/appraisal-performance-review-training-course.htm http://www.totalsuccess.co.uk/appraisal_performance_review-handling-conflict.htm http://www.totalsuccess.co.uk/appraisal.htm Back to TOP					OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
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