Articles

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our articles. Click on the links below

Presentation skills

• Presentation tips
• Overcoming presentation fear
• How to structure a presentation
• PowerPoint presentation tips and techniques
• Using visual aids in PowerPoint presentations
• How to use transitions in PowerPoint presentations

Interviewing skills

• Interviewing skills

Management and leadership

• Good work through praise

Time management

• Time management tips
• Time management skills
• Managing your e-mail
• Time management and working from home

Assertiveness and confidence building

• Assertiveness Self Assertion Analysis
• Self Assertion Analysis
• Becoming More Assertive
• Dealing with difficult people

Customer service

• Customer Service on the telephone
• Telephone skills and Customer Care

Stress management

• Managing your stress
• Organisational stress management

Appraisal Skills

• Practical appraisal skills
• Planning an appraisal and setting objectives
• Giving feedback in an appraisal

Sales skills and techniques

• The power of attitude in selling
• Opening the call effectively