In today's challenging times, highly productive and motivated staff are key to business survival. More and more managers are tasked with improving standards of staff performance and behaviour and implementing good work practices. Managers throughout the UK have to cope with many challenges, whether improving poor performance or managing underperformers in the workplace. We receive many requests from managers who wish to know; 'how to correct poor performance?'; 'how to fire difficult employees?'; 'how to get rid of poor staff performance?' or 'what's the best way to sack someone?'. These managers clearly have a discipline or performance problem and are seeking an easy way to get rid of poor staff performance but they may lack the skills necessary to 'turn around the difficult or challenging employee'. Our one-day 'Correcting Poor Performance and Disciplinary Procedures Course' addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It's not just about getting rid of difficult staff, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. Many delegates have commented on the effectiveness of the course in giving them tips and techniques for improving staff performance; understanding what is a disciplinary procedure; carrying out a disciplinary meeting and interview effectively. Ultimately, by using the recognised ACAS procedures for disciplining staff you will not just get rid of poor staff performance, but get the most out of your staff. Management Skills, The New Manager , Appraisal skills and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 15 years experience training people on strategies to improve productivity and enhance self development. With the increase of employment legislation, disciplinary procedures must be carried out correctly with the aim of improving employee performance and increasing morale. This course allows managers and supervisors to examine safe disciplinary practice and demonstrates tried and tested ways to ‘turn around’ poorly performing employees.
** Course Dates: 28th April 10 - for further dates please contact the office **
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
Assess your problem employee
Score your problem employee in the following three main areas Performance problems
Does the employee require constant supervision? Rarely Often 1 2 3 4 5
When the employee is given a new or different task, does the quality or quantity suffer? Rarely Often 1 2 3 4 5
Does the employee use poor judgment? Rarely Often 1 2 3 4 5
Does the employee tend to “pass the buck” on unpleasant tasks when problems occur? Rarely Often 1 2 3 4 5
Does the employee miss work deadlines? Rarely Often 1 2 3 4 5
Does the employee’s work ever need to be redone? Rarely Often 1 2 3 4 5
Does the employee turn in work that is not complete? Rarely Often 1 2 3 4 5
Does the employee create bottlenecks? Rarely Often 1 2 3 4 5
Has the employee ever refused to do assigned work? Rarely Often 1 2 3 4 5
Other: Rarely Often 1 2 3 4 5
Behaviour problems
Has the employee been late beyond minimum standards? Rarely Often 1 2 3 4 5
Is the employee absent beyond reasonable norms? Rarely Often 1 2 3 4 5
Does the employee let family or personal problems interfere excessively with work? Rarely Often 1 2 3 4 5
Does the employee take frequent or extended breaks? Rarely Often 1 2 3 4 5
Does the employee use the telephone excessively for personal use? Rarely Often 1 2 3 4 5
Does the employee cause personality conflicts with other workers? Rarely Often 1 2 3 4 5
Is the employee insubordinate? Rarely Often 1 2 3 4 5
Does the employee engage in malicious gossip? Rarely Often 1 2 3 4 5
Other: Rarely Often 1 2 3 4 5
Attitude problems
Does the employee frequently have a negative attitude? Rarely Often 1 2 3 4 5
Does the employee tend to be a “know-it-all”? Rarely Often 1 2 3 4 5
Does the employee feel unappreciated no matter what you do? Rarely Often 1 2 3 4 5
Is the employee severely unmotivated? Rarely Often 1 2 3 4 5
Does the employee complain excessively? Rarely Often 1 2 3 4 5
Does the employee express contempt for the work, customers, management, or the organisation? Rarely Often 1 2 3 4 5
Does the employee express an attitude of “the kind of job I do doesn’t really matter”? Rarely Often 1 2 3 4 5
Other: Rarely Often 1 2 3 4 5
Scores of 2 or 3 could be a sign of a potential problem. If an employee scores 4 or more on any one item, you need to take immediate action to correct the problem. When the employee scores on four or more items, it is likely that you may be dealing with a chronic problem. Analyse the problem carefully and review past efforts to address the problems before you set up your action plan. Related Newsletters: |
OUR PREVIOUS CLIENTS INCLUDE:
Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance |
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| HOME PAGE |
BOOKING A COURSE -DATES&PRICES- |
TRAINING PODCASTS |
TRAINING MATERIALS -BUY ONLINE- |
CLIENT TESTIMONIALS | FREE TRAINING NEWSLETTER | FAQs | OUR UNIQUE SERVICES | CONTACT US |
TOTAL SUCCESS PAGES:
Site Navigation aid - Links to all our web pages are listed below
- Training Pages -
Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care
- Newsletter Pages -
Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -
- NEW Newsletter Pages -
Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules