Total Success Training was established in 1995 and has achieved considerable success by working closely with its clients. We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.

CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (two days)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (two days)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (two days)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

The New Manager (six days)

Training the trainer (one day)

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

WHAT DO OUR DELEGATES AND CLIENTS SAY ABOUT US?

We are always delighted to receive positive comments regarding our courses. Here are some of our many testimonials. The first two are letters sent to us by organisations that currently use us, these are followed by comments made by our open-course delegates.

Client Testimonials

"Tennyson is a sales outsourcing company.  We have used Total Success for three years, to provide crucial sales training to staff in a variety of specialist sales roles.  The fact that we have never even looked for another training company to support us, is an indication of our satisfaction with Total Success and our confidence that they are able to  provide exactly what we feel we need.  Professional, high-energy training which reflects our culture and the way we wish to do business.  Without exception the feedback we get is that our staff are motivated by the training they receive.  This is a fundamentally important outcome, which is very difficult to achieve."

Guy Stanford, Tennyson

"Total Success was the fourth training company that I called. I wanted to speak to someone that gave me confidence that they had achieved success before and were able to be flexible in their approach. When I spoke to you that is exactly what I got.

Booking the training was easy. The office staff were extremely friendly and helpful. When I was promised something it arrived, when I was told something would happen, it happened. This was the way and continues to be the way that Total Success conducts their business each and every time we have the pleasure of dealing with them.

The training itself has been well structured, superbly delivered and very effective. It is a package you are purchasing when you deal with Total Success, not just a day’s training.

Finally I would like to thank you for all your hard work so far. We already have future sessions planned that I am sure will be as successful as the ones we have already had.

It has been a pleasure dealing with Total Success." 

Jamie Millan, J.M.Kosher Caterers

Open-Course Delegate Comments

"I really liked the informality, personal attention and relevance to my situation. The training was positive, upbeat and interesting."

Jenneth Hickling, ORA Dental Group - Time Management

 

"Overall I felt the course was extremely useful, as the day was targeted to the specific problems of the group. The small size of the group was another factor that I liked, as this helped me to relax and participate more than I would have done on a larger course."

John Priestly, Prospect Technology - Assertiveness

 

"Lively, constructive, honest and easy to follow, I found the Presentation Skills course very useful."

Dale Tillock, East London and the City Mental Health Trust - Presentation Skills

 

"I really liked the fact that I wasn’t preached to, and the interaction I had with the other delegates. I was very satisfied with the training."

Daniel Storer, Impact Distribution Services - Time Management

 

"The Assertiveness training was fun and productive, I will put what I learnt into practise ASAP."

Stacey Paul, Friedlander & Singer Ltd - Assertiveness

 

"I really liked the personal atmosphere, making it possible to deal with the personal situation of each participant. I will start to use what I have learnt immediately."

Dr Helga, Horn Eville & Jones Ltd - Time Management

 

“Thank you very much. One of the most useful training courses I have ever attended. Hope to meet you again.”

Kevin McGovern, Cable and Wireless - Presentation Skills

 

“Yet another very useful and well presented training session.”

Vincent White, Selection Services - Train the Trainer

 

"Warren was a very good trainer, easy to listen to, and he accommodated a variety of learning styles."

Simon Miller, Berkshire Press Ltd - Assertiveness

 

 “Surprisingly detailed and informative sessions. Trainers had excellent approach which made it very informative and very inspiring.”

Vicky Hughes, St Giles Hotel - Stress Management

 

 “I thoroughly enjoyed the day and found it to be extremely useful and thought provoking. Thank you VERY MUCH.”

Helen Casey, Energy Conservation and Solar Centre - Train the Trainer

 

 “This was an essential course to self-organisation. It was both useful and fun.”

Ian Bellis, Transport for London - Time Management

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OUR PREVIOUS CLIENTS INCLUDE:

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance