Total Success have been running successful Train the Trainer courses since 1995. This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques that include:
Fundamentals for becoming a trainer Delivering a training session successfully How to write and structure training Factors for effective training skills Effective training practice and procedure Body language and voice projection skills Classroom training versus one-to-one training
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Delegates who have attended the course have reported an increase in their ability to train new and existing staff and have found it invaluable in developing their individual training skills and coaching skills. Our 90 page training manual also contains essential information plus training forms and templates that will hasten your quest to becoming a better trainer. If your goal is to run a training session and project credibility in your delivery, whether new to training or experienced, you’ll find our Train the Trainer course an invaluable resource. Train the Trainer and Presentation skills are two of the courses trained by Total Success Training, a training consultancy specialising in communication training and management skills in London and throughout the UK. Click here if you need more information regarding presentation skills course information.
** Course Dates 2010:9th February // 16th March // 12th April // 26th May // 11th June // 12th July // 22nd Sept // 28th Oct // 26th Nov // 17th Dec
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
HOW TO OVERCOME AND CHANNEL FEAR
Fear A distressing emotion aroused by an impending pain, danger or evil; or by the illusion of such.
According to some surveys, presenting before a group is a leading fear. Often people feel anxious that they will make embarrassing mistakes, damage their careers, forget what they are going to say, look nervous, sound boring, be challenged or be attacked. These fears can be accompanied by accelerated breathing; increased heart rate; dry mouth; sweating; upset stomach and shaking hands, arms and legs.
No matter what nervous symptoms you experience before your presentation, you're normal and not alone! The secret is to control nervousness - not eliminate it.
Physical stress reducers · Deep breathing · Relaxation techniques · Isometric exercises · Moving and gesturing · Eye contact
Psychological stress reducers · Acceptance/surrender to it · Positive attitude · Affirmation · Visualisation · Worst-case/best-case scenario · Preparation · Practice
Suggestions for Overcoming Fear of Speaking before a Group
1. Know the material well (be an expert). 2. Practise your presentation (possibly video yourself). 3. Use involvement techniques (participation). 4. Establish your credibility early to the group - let them know of your .history, track record etc. 5. Use eye contact to establish rapport. 6. Anticipate potential problems (and prepare probable actions/responses). 7. Check the facilities and AV equipment in advance. 8. Obtain information about the group in advance (through observation or questionnaire). 9. Convince yourself to relax (breathe deeply; meditate; talk to yourself). 10. Prepare an outline and follow it. 11. Manage your appearance (dress comfortably and appropriately). 12. Rest so that you are physically and psychologically alert. 13. Imagine the audience in a silly situation, e.g. with big ears or wearing pyjama. 14. Use your own style (don't imitate someone else). 15. Use your own words (don't read). 16. Put yourself in your trainees' shoes (they're asking, “What's in it for me?”). 17. Assume they are on your side (they won’t necessarily be antagonistic or hostile). 18. Provide an overview of the presentation (state the end aims and objectives). 19. Accept some fears as being good (energising stress vs. destructive). 20. Introduce yourself to the group in advance (via a social context). 21. Identify your fears, categorise them as controllable or uncontrollable, and confront them. 22. Give special emphasis to the first two-five minutes. 23. Visualise yourself as a good speaker (self-fulfilling prophecy). 24. Practice responses to tough questions or situations.
Make stress work for you - not against you. Make a list of other stress reducers which will work for you. PORTRAYING CONFIDENCE
EYE CONTACT · You will connect with your listeners when you look at them. You'll feel more relaxed, less isolated and your audience will have more confidence in you002E · Make positive eye-contact. Keep regular eye-contact with the whole of your audience, but don't stare at any one individual as this can be perceived as intimidating. · Don’t present to just one person and exclude all others. This happens when you’re nervous and you focus on the only person in the group who’s smiling at you, or you focus all of your attention to the most important person in the group, e.g. MD or key decision maker. · With a small group: focus on each person but for no more than two seconds. · With a large group: use the ‘Z’ approach in which you scan the audience in a Z shape, starting at back left and finishing at front right. · Pick out several friendly faces, address each person and move on.
GESTURES They should be varied and appropriate for the meaning you are conveying. They should support your words and not detract from them.
FACIAL EXPRESSIONS AND GESTURES They can affect how you are perceived by others and how they react to you. · Practise smiling and using friendly expressions. Get a happy medium - you don't want to scowl or look too serious, but you don't want to look inane either. · Make sure your gestures, movements or facial expressions are natural. Nerves can make us exaggerate our body language which creates the wrong effect. · Avoid tense facial muscles; constant smiling or overuse of poker face
HAND GESTURES · Use open gestures; these are hand gestures made with up-turned open palms. · Strong hand gestures show confidence and conviction in your subject · Keep your hand gestures in an area about 18” diameter in front of you to ensure you don’t use wild, extravagant or theatrical gestures. · Ensure you have a comfortable position for your hands that they can return to after gesturing. This allows you to make gestures and ‘bring your hands home’ - helpful if, as a result of stress, you have wandering hands. · Develop 2 or 3 strong, consistent hand gestures and practice using these in combination with a strong facial expression and strong vocal delivery to give your presentation that ‘extra edge’. Very strong presenters use this technique to build their credibility.
POSTURE AND BODY MOVEMENT · Your posture is closely linked to the mood of the audience. If you're too stiff, your listeners will be uncomfortable. If you're too relaxed, your listeners can become too relaxed and lose interest. · Practice your stance. Stand with your feet less than shoulder width apart. Don't lean into the audience, but don't turn your body away either. · Use an open posture. Stand upright and not slouched. Keep your shoulders back but keep them relaxed. Don't fold your arms across your body, or put your hands across your face. Never put your hands in your pockets. Point your feet at the audience with the weight evenly distributed. · If you can, take the opportunity to see yourself perform on video. This is a useful way of getting a critical look at the body language you are using and practise improvements.
DRESS The way you dress can add to or subtract from your visual image. Basic principles: · Dress appropriately for your audience · Be conservative and aim for a neat and tailored look · Emphasise quality in your dress sense.
Other Train The Trainer Newsletters:
Developing Aims and Objectives
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Site Navigation aid - Links to all our web pages are listed below
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Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care
- Newsletter Pages -
Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -
- NEW Newsletter Pages -
Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules