New Manager training courses - UK: Free Newsletter, Podcast, training materials

Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 NEWSLETTER: The New Manager Leadership Skills If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. Total Success is well renowned for our management training courses as we cater to all levels of management. We are able to design courses for specific needs, whether it be improving management skills or providing management refresher training. This course is designed for newly appointed managers and supervisors. Its modular approach builds into a toolkit of essential management skills and gives practical ‘real life’ examples, scenarios and techniques to enable the New Manager to manage with confidence. We place great emphasis on workshops, role-plays, active participation and group discussion to allow the knowledge to be understood and used quickly and easily in the work place. The course consists of a series of six modules which are taught over the two days. After each session delegates will be given work assignments and post-course action plans which reinforce the skills and techniques taught on each session. Each assignment is designed to be reviewed after one month with the delegate’s line manager so the knowledge gained is assessed and analysed. Each module comes with its own set of notes and follow up exercises and builds into a portfolio of management skills. Management Skills, The New Manager, Appraisal skills and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. ** Course Dates 2010: 26th - 27th April // 20th – 21st July // 19th – 20th October BOOK NOW
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		Today leadership is one of the most pressing needs of our nation and of our civilisation. We need more and better leaders to enable each of us, our organisations and our country to survive, thrive and to move toward the fulfilment of our inherent possibilities. The leaders we need today are both transactional leaders - those empowered to carry out the functions of management - and transformational leaders - those rare few who break new ground and chart new seas into the future, the pathfinders, the visionaries who lead into areas where no one has ever gone before. Oliver Wendell Holmes once noted that there are three kinds of people. There are the small few perhaps 5 percent, who make things happen. There is a larger group, perhaps 10 to 15 percent of the population, who watch what is happening. Then there is the vast majority perhaps 80 percent, who have no idea what is happening. The true leader falls into the first category. This type of leader is the person who has the ability to elicit extraordinary performance from people. Leadership is often called the "ability to get followers." And followers, people to be led, have changed considerably over the last two decades. Today the work force at all levels is filled with people who: · think and analyse more than ever before · are no longer meek accepting or grateful for a job · want to know what's in it for them in everything they are asked to do · want and need to participate, to be involved, to have a say, to be heard · are more expansive, have more options open to them, and have more untapped potential than before Important Concepts In leadership · there can be no leader without followers. · qualities that make for good leadership for one group may not necessarily make for good leadership of another group. · the specifics of the situation the leader has to deal with will dictate the type of leadership required. · certain personal qualities are important for effective leadership. · leaders are not born, but leadership is developed through experience, purpose, guidance, self development, education, training and the will to lead others. PRACTICAL SKILLS FOR MANAGERS Great managers: · Look professional – well groomed · Realise that they are a role-model to the next generation of managers · Know what they need to know · Are organised and manage their time · Look for win-win solutions · Develop and practise strategies for staying calm under pressure. · Smile, then speak – it shows · Monitor non-verbal behaviour · Listen actively · Encourage feedback · Continually look to improve working practises · Keep standards high · Treat everyone with respect · Aim for high standards · Show interest; read brochures, ask questions, discuss with others · Aim to satisfy and more – whilst not promising what you can’t deliver · Stay positive and enthusiastic · Keep up to date – people/policies/info · Empathise · Continually look for ways to improve working relationships · Know that first impressions matter · Take initiatives – whilst sticking to the rules · Aim not blame · Maintain a sense of humour and perspective Great managers do not: · Have favourites · Gossip about other team members · Constantly moan about the company · Always dump dull and uninteresting work on subordinates · Disappear for long periods of time without telling anyone · Talk down to people · Blow hot and cold · Take the ‘popular option’ consistently · Point the finger of blame · Always take the credit · Expect from others that which they are unprepared to do themselves · Use bad language in a business setting · Set low standards and then stick to them · Get drunk and act inappropriately in front of customers and colleagues For other New Manager newsletter pages please follow the links below: High Performance Management Superstars Delegation Skills 1 Delegation Skills 2 Delivering Effective Course Content Back to TOP					OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
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