Stress Management training courses - UK: Free Newsletter, Podcast, training materials

Total Success

A different type of training

 

For more information:

 email us: tsuccess@dircon.co.uk

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555

 

NEWSLETTER: Managing Stress

"There cannot be a stressful crisis next week. My schedule is already full." - Henry Kissinger

Many of us can empathise with this quote. We are all living and working in a fast-paced society and for many of us day-to-day work (and life stress) is quite normal. The reality is that every job comes with responsibilities, people are often competitive and pushy and jobs are no longer for life. No matter where you work and for whom, work can be stressful.

 

We provide training courses for managing stress, handling stress, reducing stress, in fact all work related stress issues.  Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it.  Our courses have a proven track record in stress reduction and managing stress at work.

Pressure at work can be healthy. Feeling the excitement of new but reasonable demands helps motivation, as the adrenaline that stress produces pushes us to perform better. Overloading on the adrenalin, with your workload becoming excessive is when we cross the dividing line from 'positive' to 'negative' stress and start to feel out of control.

** Stress Course Dates 2010: 

24th Feb // 11th Mar// 21st Apr // 13th May // 8th June // 23rd July //11th Aug // 21st Sept // 14th Oct // 9th Nov // 1st Dec

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Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)


We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

When questioned, many of us will admit to regularly working more then our contracted hours, from working late, working through lunch and at weekends. This is one of the main reasons of work related stress - too much to do, too little time!

Although long hours can be counter-productive, many people still feel that being the last to leave the office is going to enhance their job prospects. What many of us neglect to realise is, that past a certain point most of us have very little left to give and are experiencing mini-burnouts, where we become forgetful and slightly clumsy, e.g. spilling your drink over the report that you have just spent hours drafting.

The longer you stay at the office, the less time you give to your personal life. Thus you are neglecting the all important work-life balance - all work and no play makes Jack a dull (or just very tired) boy!

It's a vicious cycle. But it is one that a few pioneering and progressive employers are now striving to break. Read on to find out what some of Britain's largest corporations are doing to combat the stress relating to long-work-day culture:

flexible working: Banking company Lloyds TSB recently introduced a work options policy, which gives its employees more choice over working patterns. Staff can now opt for job shares, shorter working weeks and teleworking. The company has recognised that a burnt-out workforce is an unproductive workforce.

A holistic approach: At What If!, a London-based inventing consultancy, stress in the workplace is minimised by creating a fun and supportive working environment that emphasises the idea of staff bringing their 'whole self' to work. Each employee has a mentor, usually their manager, with whom they can discuss work as well as any domestic sources of stress.

stop what you're doing and go home: At PricewaterhouseCoopers, the biggest provider of professional services in the UK, employees' timesheets are now examined to identify staff who spend too long at work. Although, they concede that some people enjoy working long hours, for others, long hours may be very stressful and they are working with the individuals concerned to address this. 'The company also runs two-day survival clinics in which employees undergo health screening and are given practical tips to reduce stress.

managing the stress: Building society Nationwide offers its employees a helpline to discuss work-related stress issues and other problems. The service is available to family members too. Face-to-face counselling is available for all staff across the UK if required.

stress-busting with a tea-break: ASM chair Peter Goodwin explains the rationale. 'Once stress sets in in a major way a company starts to have serious problems with absenteeism, which costs the company. By offering these sessions, we've seen absenteeism fall by 50%, for the price of a cup of coffee per employee. 'One of the key features of the stress sessions is self-hypnosis. Individuals are taught how to calm themselves down when they start to feel stressed.

LEARN TO COMBAT YOUR OWN WORKPLACE STRESS

Your own workplace may already provide some kind of support aimed at preventing stress or to help staff manage their stress. You should check with your personnel department, occupational health department or speak to your manager for further details.

If you work for a company or organisation which offers little to help employees cope with stress, it is worth speaking to some of your colleagues to find out whether others are suffering similar symptoms. If so, you might jointly, or through your trade union, talk to your personnel department about tackling the causes of stress and introducing some initiatives to help staff cope.

TOP TIPS TO BUST THAT STRESS:

  • Lear to manage interruptions such as unsolicited calls and personal visitors - be brief on the phone and don't get caught up in office banter.
  • Consider what tasks can be delegates, or whether a colleague with a lesser workload can help with some of your tasks
  • Learn t be assertive and to say 'no' to new tasks
  • Be honest, and speak to a colleague - they might be able to help
  • Develop a routine of taking breaks - 5 minutes fresh air can revitalise
  • Don't allow your growing workload to affect the task in hand - you are not superhuman and cannot do 10 things at once, no matter how you would like to!
  • Take 30 minutes of your day to clear your desk and file what is necessary - releasing the build-up of paperwork can often help.
  • Prioritise the really important tasks - complete those with a nearing deadline; try not to get caught up in menial tasks which often distract, i.e. reading emails.

Remember also to ask for support when you need it and aim to keep work in perspective. Nobody ever looks back on life and wishes they had spent more time in the office.

how stress can affect organisations

  • more mistakes
  • increased customer complaints
  • increased referring of problems onto others to sort out
  • staff being less prepared to tolerate uncertainty
  • staff less caring about customer complaints
  • staff less inclined to listen and empathise
  • chaotic systems
  • high levels of staff burn-out.

what employers can do to reduce stress

  • investigate stress levels and their likely causes
  • make sure individuals are well matched to their jobs
  • set clearly defined objectives for staff
  • provide training in interpersonal skills
  • have proper procedures for investigating complaints
  • introduce flexible working hours
  • provide opportunities for staff to contribute ideas
  • provide support for staff experiencing high stress levels
  • encourage shorter hours.

 

OTHER USEFUL STRESS LINKS

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OUR PREVIOUS CLIENTS INCLUDE:

 

Rothschild

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance

HOME PAGE BOOKING A COURSE
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TRAINING PODCASTS TRAINING MATERIALS
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TOTAL SUCCESS PAGES:

Site Navigation aid - Links to all our web pages are listed below

 

- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules