** Stress Course Dates 2010:24th Feb // 11th Mar// 21st Apr // 13th May // 8th June // 23rd July //11th Aug // 21st Sept // 14th Oct // 9th Nov // 1st Dec
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
When questioned, many of us will admit to regularly working more then
our contracted hours, from working late, working through lunch and at
weekends. This is one of the main reasons of work related stress -
too much to do, too little time!
Although long hours can be counter-productive, many people still feel that being the last to leave the office is going to enhance their job prospects. What many of us neglect to realise is, that past a certain point most of us have very little left to give and are experiencing mini-burnouts, where we become forgetful and slightly clumsy, e.g. spilling your drink over the report that you have just spent hours drafting. The longer you stay at the office, the less time you give to your personal life. Thus you are neglecting the all important work-life balance - all work and no play makes Jack a dull (or just very tired) boy! It's a vicious cycle. But it is one that a few pioneering and progressive employers are now striving to break. Read on to find out what some of Britain's largest corporations are doing to combat the stress relating to long-work-day culture: flexible working: Banking company Lloyds TSB recently introduced a work options policy, which gives its employees more choice over working patterns. Staff can now opt for job shares, shorter working weeks and teleworking. The company has recognised that a burnt-out workforce is an unproductive workforce. A holistic approach: At What If!, a London-based inventing consultancy, stress in the workplace is minimised by creating a fun and supportive working environment that emphasises the idea of staff bringing their 'whole self' to work. Each employee has a mentor, usually their manager, with whom they can discuss work as well as any domestic sources of stress. stop what you're doing and go home: At PricewaterhouseCoopers, the biggest provider of professional services in the UK, employees' timesheets are now examined to identify staff who spend too long at work. Although, they concede that some people enjoy working long hours, for others, long hours may be very stressful and they are working with the individuals concerned to address this. 'The company also runs two-day survival clinics in which employees undergo health screening and are given practical tips to reduce stress. managing the stress: Building society Nationwide offers its employees a helpline to discuss work-related stress issues and other problems. The service is available to family members too. Face-to-face counselling is available for all staff across the UK if required. stress-busting with a tea-break: ASM chair Peter Goodwin explains the rationale. 'Once stress sets in in a major way a company starts to have serious problems with absenteeism, which costs the company. By offering these sessions, we've seen absenteeism fall by 50%, for the price of a cup of coffee per employee. 'One of the key features of the stress sessions is self-hypnosis. Individuals are taught how to calm themselves down when they start to feel stressed. LEARN TO COMBAT YOUR OWN WORKPLACE STRESSYour own workplace may already provide some kind of support aimed at preventing stress or to help staff manage their stress. You should check with your personnel department, occupational health department or speak to your manager for further details. If you work for a company or organisation which offers little to help employees cope with stress, it is worth speaking to some of your colleagues to find out whether others are suffering similar symptoms. If so, you might jointly, or through your trade union, talk to your personnel department about tackling the causes of stress and introducing some initiatives to help staff cope. TOP TIPS TO BUST THAT STRESS:
Remember also to ask for support when you need it and aim to keep work in perspective. Nobody ever looks back on life and wishes they had spent more time in the office. how stress can affect organisations
what employers can do to reduce stress
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Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance |
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TOTAL SUCCESS PAGES:
Site Navigation aid - Links to all our web pages are listed below
- Training Pages -
Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care
- Newsletter Pages -
Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -
- NEW Newsletter Pages -
Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules