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, Assertiveness, Management Skills and Stress Management are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. Click on the link if you require further information on our training courses or if you wish to contact Total Success. We will be delighted to discuss your needs and provide practical answers. ** Stress Management Course Dates: 8th April '08, 2nd May '08, 25th Jul '08, 19th Sep '08, 14th Nov '08 ** BOOK NOW
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (two days) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (two days) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (two days) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) The New Manager (six days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
In the UK, a number of high
profile recent breaches of the government’s stress directive indicates that
organisations may not understand their liabilities in regards to reducing the
stress of their employees.
Stress can be defined as our perception to the pressures that are placed upon us compared to our perceived ability to cope with these pressures. Stress is very much an individual reaction - what is stressful to one individual may not be a problem for another. This is part of the reason why you cant buy an off-the-shelf stress management strategy; each individual has to sort out his or her own sources of stress, and then build a personal strategy.
There are four main ways in which we may respond to stress:
Use the ten questions below as prompts to develop your own strategy to manage pressure. 1. Do I need to give myself permission to take charge of the pressures in my life? One of the biggest stumbling blocks to handling stress is the fear of taking charge of your life. "It's in the lap of the gods." or "There's nothing I can do." are thoughts that may seem to sum up your situation but they also relieve the individual of the need to "Do something". Even small actions to try to change the situation allows the individual to feel good about themselves. Better to have the thought "Well at least I am doing something about it". If you still feel uncomfortable with the idea of taking charge of the pressure in your life you need to work through your attitudes first. Probably the best way to do this is to talk through them with a friend or someone who won't judge you negatively. Another thought process that empowers is "What's the worst that can happen?". The answer to this often allows the individual to rationalise their options and take appropriate action.
Possible barriers to overcome include:
If you have any of these attitudes try turning them round into a positive statement.
2. Do I need to sort out the balances in my life? When some people are pressured they allow work to take over more and more of their lives. This means that their family and social lives suffer, and their life loses balance. Think about the proportions of your time you devote to
Then ask yourself what proportion of your time would you like to devote to the items above? If you are being realistic, there will be a difference between the desired proportions and what happens in reality. Do you need to adjust the balance? If the answer is yes, you now have an action plan showing where in your life you may need to start to think about taking control.
3. Do I need to increase my resistance to stress? If you have a relatively unhealthy lifestyle, one way of reducing the effects of high pressure is to improve your resistance. Taking exercise, learning to relax and eating a healthy diet can all help make you less vulnerable to stress.
4. Do I need to concentrate on internal or external pressures? Are most of your pressures are coming from yourself (internal pressures), or are most coming from other sources (external pressures). Internal pressures are your beliefs, fears, worries. Reviewing your beliefs and worries can change your perception of events, so that they become less of a threat and therefore less stressful to you. So this is another way of reducing your vulnerability to stress.
5. Do I need to concentrate on managing change better? If change is a major source of pressure, you should start by working at this aspect of your work/life. Most changes are accompanied by a short-term reduction of what we had previously. This can naturally lead to frustration, irritation even anger. Starting to manage stress is in itself a change so you should prepare yourself for changes which occur when we manage change.
6. Do I need to concentrate on improving relationships? If you feel stressed by relationships, an assertive approach can be applied to problems varying from expressing your opinions to being able to say no to requests. Learning to be assertive will be equally helpful for work and home situations.
7. Do I need to concentrate on acute or chronic pressures? If your job leads to frequent acute pressure, the skill of relaxation (or learning relaxation techniques) will help you modify your response.
8. Do I need to review my job/career? If you experience pressure coming from the various aspects of your job, reviewing and analysing your job will help you assess how your needs are being met by your job, and what you can do to reduce these pressures. If you are clear what needs to be done, and need to negotiate change with your boss, assertiveness will help you put your case.
9. Do I need to tackle specific pressures? Any stress you experience is the result of the combined effects of the various pressures affecting you at the time. So you may decide to take a general approach to reducing pressure in general, as suggested in most of the above questions. On the other hand you may have identified a particular strong pressure you want to tackle. If this is the case you do not necessarily tackle the worst pressure first, because it may be the most difficult to deal with. Select, say, three pressures to start with, including one which is not too threatening. Identify the appropriate activities to help take control of any specific pressures.
10. Do I need to start immediately? As we mentioned before, stress can produce many unwanted side effects such as tension headaches, skin rashes, becoming withdrawn, aggressive or irritable. Unless the causes are dealt with effectively the resultant stress can produce symptoms that can be very damaging to health, such as damaged immune system, nervous breakdown and suicide. While most people do not suffer the extreme effects, putting off doing something positive to tackle stress is not recommended. The time to deal with stress is now!
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| HOME PAGE |
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Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -