Full Course List

Please click on any of the course titles for full course details, agendas and booking information.

Appraisal skills (one day) – updated to include new legislation

March 19, 2012
March 28, 2012
April 18, 2012
May 29, 2012
June 12, 2012
July 2, 2012
July 24, 2012
August 31, 2012
September 17, 2012
October 18, 2012

Assertiveness Skills (one day)

March 8, 2012
April 10, 2012
May 3, 2012
May 8, 2012
June 8, 2012
June 18, 2012
June 29, 2012
July 12, 2012
August 9, 2012
August 14, 2012
September 13, 2012
October 15, 2012

Assertiveness and managing conflict (one day)

February 29, 2012
April 27, 2012
May 24, 2012
June 27, 2012
July 11, 2012
August 30, 2012
September 18, 2012
October 22, 2012

Coaching for managers (one day)

February 24, 2012
March 2, 2012
March 15, 2012
April 3, 2012
May 3, 2012
June 8, 2012
July 9, 2012
July 17, 2012
August 6, 2012
August 31, 2012
September 10, 2012
October 11, 2012

Correcting poor performance and disciplinary procedures (one day) – updated to cover current legislation

March 7, 2012
April 13, 2012
May 2, 2012
May 14, 2012
May 31, 2012
June 25, 2012
June 26, 2012
July 4, 2012
August 1, 2012
August 24, 2012
September 5, 2012
October 9, 2012

Customer Service and Customer Care (one day)

March 2, 2012
March 15, 2012
April 16, 2012
May 17, 2012
June 19, 2012
July 4, 2012
July 23, 2012
August 3, 2012
August 20, 2012
September 24, 2012
October 31, 2012

Dealing with difficult people (one day)

April 12, 2012
May 9, 2012
May 15, 2012
June 15, 2012
July 12, 2012
July 19, 2012
August 16, 2012
September 20, 2012
October 25, 2012

Interviewing skills (one day) – updated to cover current legislation

March 5, 2012
March 19, 2012
April 3, 2012
May 2, 2012
May 18, 2012
May 29, 2012
June 7, 2012
June 28, 2012
July 6, 2012
July 19, 2012
August 3, 2012
August 17, 2012

Introduction to selling (one day)

February 28, 2012
March 22, 2012
April 20, 2012
April 30, 2012
May 28, 2012
June 19, 2012
June 29, 2012
July 20, 2012
August 7, 2012
August 20, 2012
August 21, 2012
September 4, 2012

Leadership and team building (one day)

March 6, 2012
March 14, 2012
April 13, 2012
May 14, 2012
June 14, 2012
July 5, 2012
July 18, 2012
August 9, 2012
August 15, 2012
September 19, 2012
October 23, 2012

Letter and report writing (one day) – updates include writing e-mails

February 27, 2012
March 20, 2012
April 19, 2012
May 9, 2012
May 25, 2012
June 11, 2012
July 13, 2012
July 18, 2012
August 10, 2012
August 16, 2012
September 14, 2012
October 16, 2012

Mediation skills (one day)

March 20, 2012
April 12, 2012
May 4, 2012
May 15, 2012
June 6, 2012
June 27, 2012
July 10, 2012
August 7, 2012
August 29, 2012
September 11, 2012
October 11, 2012

Negotiation skills (one day)

March 6, 2012
March 29, 2012
April 17, 2012
May 11, 2012
May 23, 2012
June 14, 2012
July 27, 2012
August 28, 2012
September 21, 2012
October 31, 2012

Presentation skills (one day)

March 1, 2012
April 11, 2012
April 20, 2012
May 10, 2012
May 18, 2012
June 20, 2012
July 2, 2012
July 31, 2012
August 2, 2012
August 21, 2012
September 25, 2012
October 15, 2012

Presentation skills (two days)

March 22, 2012 - March 23, 2012
May 21, 2012 - May 22, 2012
July 25, 2012 - July 26, 2012
September 26, 2012 - September 27, 2012

PowerPoint Presentation skills (one day)

March 9, 2012
April 18, 2012
May 17, 2012
June 18, 2012
July 9, 2012
July 20, 2012
August 13, 2012
August 17, 2012
September 21, 2012
October 16, 2012

Advanced Presentation skills (one day)

March 8, 2012
March 29, 2012
April 30, 2012
May 23, 2012
May 28, 2012
June 25, 2012
July 6, 2012
July 27, 2012
August 10, 2012
August 24, 2012
September 28, 2012

Project planning for non-project managers (one day)

April 11, 2012
May 11, 2012
May 31, 2012
June 11, 2012
June 13, 2012
July 3, 2012
July 17, 2012
August 8, 2012
August 14, 2012
September 18, 2012
October 19, 2012

Stress Management (one day)

March 9, 2012
March 26, 2012
April 10, 2012
April 16, 2012
May 30, 2012
June 15, 2012
July 3, 2012
August 29, 2012
September 19, 2012
October 24, 2012

Telesales and Telemarketing (one day)

March 1, 2012
March 23, 2012
April 2, 2012
April 25, 2012
May 1, 2012
May 30, 2012
June 1, 2012
June 20, 2012
July 5, 2012
July 23, 2012
August 2, 2012
September 6, 2012

Telephone skills and customer care (one day)

March 27, 2012
April 26, 2012
May 4, 2012
June 7, 2012
July 11, 2012
July 31, 2012
August 8, 2012
September 12, 2012
October 12, 2012

Time Management (one day)

February 24, 2012
March 26, 2012
April 25, 2012
May 25, 2012
June 28, 2012
July 16, 2012
July 30, 2012
August 15, 2012
August 28, 2012
September 20, 2012
October 26, 2012

Time Management working with Microsoft Outlook (one day)

March 28, 2012
April 19, 2012
April 27, 2012
May 8, 2012
July 10, 2012
August 1, 2012
September 3, 2012
October 8, 2012

Management Training / New Manager (two days)

April 23, 2012 - April 24, 2012
June 21, 2012 - June 22, 2012
August 22, 2012 - August 23, 2012
October 29, 2012 - October 30, 2012

Training the trainer (one day)

March 16, 2012
April 17, 2012
May 10, 2012
June 12, 2012
July 16, 2012
August 13, 2012
September 17, 2012
October 17, 2012