Total Success

A different type of training

 

For more information:

 email us: tsuccess@dircon.co.uk

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555

 

NEWSLETTER: Letter and Report Writing

Practical Guide to Punctuation

Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on:

·               how to write a good report

·               how to write effective letters

·               how to write professionally

·               how to write confidently

·               how to write a standard letter

·               how to write a formal report

·               how to write a complaint letter

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.  Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence.  This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless. As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.

Reports must contain vital information that recommends action or allows the reader to make necessary decisions based on the information provided. When your report reaches a busy manager's desk, your are competing with many other pieces of documentation and responsibilities that tie up the manager's time and attention. Reports, therefore, need to be inviting and persuasive to allow your reader to read the report through to the end.

Letter and Report Writing and  Management Skills are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development.

** Course Dates 2010:

19th Feb // 23rd Mar // 10th May // 2nd July // 9th Aug // 16th Sept // 22nd Oct // 30th Nov // 16th Dec

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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)


We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

 

PAUSE FOR BREATH!

 

Punctuation is the written equivalent of pauses and emphasis in speech, and helps to make a document easy to read and understand.

 

You may find the following summary useful when you are drafting reports or letters.

 

It is broken into several different sections:

 

§     ending a sentence

 

§     separating parts of a sentence

 

§     special situations.

 

ENDING A SENTENCE

 

               Full stop

 

Use a full stop to show the end of a sentence, unless an exclamation mark or question mark is more appropriate.

 

You may use a full stop with abbreviations, when you would pronounce the letters individually in speech:

 

m.p.h. and m.p.g.

 

When you speak the abbreviated word as a complete word, for example NATO, the full stops can be omitted.

 

?                 Question mark

 

Used at the end of a question which requires an answer:

 

When will this rain stop?

 

But not for: “I asked when it would stop raining.”

 

!                 Exclamation mark

 

                  Used to show emotion or urgency:

 

                        Escape! Hurry up!

 

 

 

SEPARATING PARTS OF A SENTENCE

 

,                  Comma

 

Use a comma to identify a part of a sentence which is separate from the main theme:

 

Redesigning the garden, based on a Mediterranean theme, took several months....

 

Use a comma to separate an opening expression or introductory phrase from what follows:

 

However,…    For example,…    Surprisingly,…  

 

Requiring information about our operational results, a customer wrote to us.

 

Use a comma to avoid ambiguity:

 

The woman, having tripped over the cat, fell downstairs.

 

The woman having tripped over, the cat fell downstairs.

 

Use a comma to separate items in a list. Using the final comma is a matter of personal style:

 

You can choose from Jaguar, BMW or Mercedes.

 

You can choose from Jaguar, BMW, or Mercedes.

 

MISUSE. The comma should NOT be used to separate different concepts or ideas in one sentence. If in any doubt you should use separate sentences.

 

()                 Brackets

 

Used to insert an ‘aside’ into a sentence:

 

Commenting last night, John Smith [the company Director] said that....

 

The sentence outside the brackets must read correctly by itself.

 

;                  Semicolon

   

                   Use a semicolon to link different ideas in one sentence:

 

Mind mapping is a superb note-taking technique; months later the words simply jump out of the page.

 

Use a semicolon to separate items: in a list when using commas would be inappropriate:

 

The Oxford Dictionary for Writers and Editors gives further advice on using punctuation with foreign expressions; for typographical marks such as asterisks and footnotes; and for unusual requirements, for example recording chess moves.

 

:                  Colon

 

Use a colon at the start of a list or series of ideas:

 

Travellers are advised to carry with them: traveller’s cheques, passport, visa and local currency.

 

Use a colon before quotations:

 

In the words of Sir Winston Churchill: “Now this is not the end…”  

 

Use a colon before an explanation:

 

The launch was a failure: the rocket fuel tank ruptured in three places.

 

Use a colon, instead of a semicolon, when the information which follows contrasts with the first part of the sentence:

 

We expect business to increase by some 12% in the new year: we must also expect our client base to reduce by 5%.

 

-                  Dash

 

Use a dash for emphasis:

 

There are only two things certain in this life - - death and taxes.

 

Use a dash to indicate a break:

 

I can’t see anything through this fog - aaaah!

 

Use a dash to identify a part of a sentence which is separate from the main theme:

 

Redesigning the garden - based an a Mediterranean theme -  took several months 

 

 

For other Letter & Report writing Newsletters please refer to the links below:

 

Report writing

Writing effective emails

Dealing with complaints

 

 

 

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OUR PREVIOUS CLIENTS INCLUDE:

 

Rothschild

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance

HOME PAGE BOOKING A COURSE
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TRAINING PODCASTS TRAINING MATERIALS
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CLIENT TESTIMONIALS FREE TRAINING NEWSLETTER FAQs OUR UNIQUE SERVICES CONTACT US

 

TOTAL SUCCESS PAGES:

Site Navigation aid - Links to all our web pages are listed below

 

- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules