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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
If you are attempting to change opinions, present information, persuade the other person, make a request etc., your communication will have a greater chance of success if you remember that the other person has to buy the information you are selling. Studies by the University of California[1] discovered that there are specific thought processes a potential buyer of your communication goes through before deciding whether they will do as you ask. These are also referred to as acceptance mechanisms - if your message satisfies most (if not all) of the points listed, the greater chance of acceptance you will have.
1. I am important and want to be respected. The initial first few minutes of any social interaction are where both parties are at their most vulnerable. You need to be in control of the situation and also warm them to you, your organisation and your product. Thank your audience for attending tell them of your credibility to speak show them the agenda highlight any key benefits of your presentation, and dont forget to smile.
2. Consider my needs. If you have researched your audience you should outline their need to attend at the start or your presentation. Reinforce this throughout the presentation by continuously referring to the audiences needs in relation to the issues raised.
3. Will your ideas help me? Can you show the audience the key benefits that your points will give? Audiences will soon tire if they dont see the value of your presentation to them.
4. What are the facts? Is your presentation logical, credible, well researched, complete and comprehensive? Will it stand the scrutiny of questions?
5. What are the problems/challenges? Strong presenters know the value of addressing issues that concern their audience and dealing with them. If you feel there are dissenting thoughts in the audience about aspects of your subject matter you may wish to address them directly/answer them during the body of the presentation. Nothing gives a presenter more credibility than the ability to address problems openly.
6. What shall I do? At this stage the audience should be considering their options. Strong suggestions for the future or recommendations of action can be enough to finally persuade them to act.
7. I accept. Hopefully, all the pieces of the audiences acceptance mechanisms have been satisfied by you and your information.
PERSUADING THE AUDIENCE: Think of a presentation you will be presenting in the future (or one you have delivered previously), in which you need to persuade, influence or sell an idea or product. Review the factors for persuasion and list what you need to include in your presentation to ensure its success. To be successful my presentation must include the following..........
[1] INTEGRATING COGNITIVE STRUCTURE AND COGNITIVE RESPONSE APPROACHES TO MONITORING COMMUNICATIONS EFFECTS Richard J. Lutz, John L. Swasy University of California, Los Angeles (1977)
PACKS CURRENTLY AVAILABLE: Telephone Skills and Customer Care Bronze Train the Trainer Bronze
Further PRESENTATION SKILLS links: http://www.totalsuccess.co.uk/presentationskills.htm http://www.totalsuccess.co.uk/presentations-and-humour.htm http://www.totalsuccess.co.uk/presentations-strongclosing.htm http://www.totalsuccess.co.uk/presentations-powerful.htm http://www.totalsuccess.co.uk/presentations-visualaids.htm http://www.totalsuccess.co.uk/presentations-usingflipcharts.htm http://www.totalsuccess.co.uk/presentations-improvingyourpresenting.htm http://www.totalsuccess.co.uk/presentations-vocalanddiettips.htm http://www.totalsuccess.co.uk/presentationtrainingchecklist.htm |
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Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules