Presentation Skills training courses - UK: Free Newsletter, Podcast, training materials.

Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 NEWSLETTER: PRESENTATION SKILLS Dealing with Difficult Audiences Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues. Our presentation skills workshops are designed not just to show delegates how to make a simple presentation: they are designed to show delegates how to create a successful presentation also maximising the applications of PowerPoint to make great presentations. Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully. Delegates who have taken our Presentation Courses have expressed how much they enjoyed the variety in our presentation skills training and now feel confident to present in any situation. ** Course Dates 2010: Advanced Presentation Skills 11th Feb // 9th Mar // 16th Apr // 12th May // 4th June // 7th July //19th Aug // 2nd Sept // 8th Oct // 5th Nov // 2nd Dec Presentation Skills - 1Day 17th Feb // 2nd Mar // 7th Apr // 4th May // 28th June // 13th July //5th Aug // 1st Sept // 4th Oct // 10th Nov // 8th Dec* Presentation Skills - 2Days 15th - 16th February // 22nd - 23rd April // 14th – 15th June // 25th – 26th August // 25th – 26th October// 20th – 21st Dec BOOK NOW Total Success can help you improve your presenting skills, allowing you to become a better and more confident presenter. Our courses are designed to develop a delegate's body language and voice projection, and how to create an effective, persuasive and powerful presentation using various methods, such as visual aids. To improve your communications and effective presentation skills and to gain confidence when speaking, sign up to our course today.
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (two days) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (two days) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (two days) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) The New Manager (six days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		DEALING WITH DIFFICULT AUDIENCES Often, in speeches or presentations, there will be an individual in the audience that may cause you difficult. They may simply like to hear themselves talk, or are actually intending to make your life difficult. If you have that individual in your audience, remember, that as the speaker, you have to control the audience, and one of the best ways to deal with a difficult person is to avoid them and their questions. I once attended a business meeting where a speaker poorly handled that person. Several times during the presentation, that person raised his hand to ask the speaker a question. Each time the speaker called on that person, he asked a long-winded, difficult, or inappropriate question. In fact, one time he simply made a statement. Though the audience was clearly uncomfortable and annoyed when that person was called on, and the speaker was noticeably losing her composure, she continued to call on that person and stumble though strained answers to his awful questions. This is an example of a speaker giving up control to an audience member unnecessarily. The speaker should have avoided calling on that person after his first inappropriate question. There is no rule that says the speaker has to acknowledge an audience member with a raised hand. The speaker has control of who is called on and should not give up that control to difficult audience members. The speaker had several options for controlling this audience member, and some are as follows: Ignore The speaker could have simply chosen not to call on that person ("Just ignore him, Kirstin," my mother would say when I was younger and the boys were teasing me. Hmmm… another one of those lessons we learn as children that we should remember to use as adults.) Set Limits The speaker could have said, "For the sake of time and to make sure that everyone has at least one opportunity to ask a question, please limit your questions to one per person." Write Down Questions The speaker could have said, "I notice that some of you have a lot of questions, but I will be unable to finish my presentation if we answer all of them. Please write down your questions on the back of your business card. Mary, could you please collect those questions and bring them to me? I will answer as many questions as I can at the end of the presentation if we have time left over." Directly Address The speaker could have said, "What is your name, sir? John? Well, John, I appreciate your enthusiasm and your comments, but since we only have a short period of time today to go though the scheduled material, would you mind holding the rest of your comments until the end of the presentation?" Or, "John, your interest in this subject is wonderful, although your comments are too detailed for this presentation. Could we address your concerns afterwards?" While asking that person these questions, be sure to nod your head up and down to encourage that person to also nod in agreement. The bottom line is: you are the speaker and therefore the person in control. Don't let one audience member ruin it for everyone else. I'm not recommending that you handle that person rudely, but keep in mind that the rest of the audience probably recognizes that person is being that person and will have more respect for you if you handle the situation firmly and effectively. Hey, the audience doesn't want to listen to that person, either. Click here for more information about: Presentation skills courses Overcoming presentation fear How to structure a presentation Improving your Presenting http://lorien.ncl.ac.uk/ming/Dept/Tips/present/comms.htm http://www.essortment.com/all/overcomingfear_num.htm http://www.kent.ac.uk/careers/presentationskills.htm http://changingminds.org/techniques/body/body_language.htm http://www.bbc.co.uk/dna/h2g2/A427277 http://www.tiscali.co.uk/lifestyle/sexandrelationships/body _language/public_speaking.html http://nonverbal.ucsc.edu/ http://honolulu.hawaii.edu/intranet/committees/FacDevCom/ guidebk/teachtip/commun-1.htm http://www.stresscure.com/jobstress/speak.html http://www.nfib.com/object/2681584.html http://www.public-speaking.org/public-speaking-articles.htm Back to TOP					OUR PREVIOUS CLIENTS INCLUDE: Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
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