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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (two days) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (two days) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (two days) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) The New Manager (six days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
Dynamic Delivery Short attention spans are the bane of every presenter's existence. If you feel that your audience is using your presentation as an opportunity to grab a quick nap, it might be time to start thinking about a more dynamic delivery style. A great way to add some pizzazz to your presentation is to use a variety of multimedia tools to get your point across. For example, present your message using a PowerPoint presentation and then back it up with a video. Or present a competitive analysis and refer to Web pages intermittently. That way, you're reinforcing your point (which helps combat those short attention spans) and your presentation is more persuasive because several types of information are supporting your initial claim. AV Overload Anyone who's presented with a variety of multimedia equipment will be aware of the technical frustrations involved in trying to seamlessly integrate computers, videos, and audio effects (to name a few). A handy solution is a mobile multimedia cabinet. A good cabinet will come pre-configured with all of the necessary cables and wires, so that your equipment can be set up by a professional before your presentation begins. You just wheel the cabinet into the meeting room, plug it in, and you're ready to go. No more wrestling with cables and connections in the middle of your presentation. Instead, you can focus on your message rather than your equipment. Creative Collaborations A great way to shift your presentation from mundane to mesmerizing is to include a brainstorming session. Involving the audience will make your presentation more interesting for everyone. Plus, people are more likely to pay attention if there is a chance they might be called on to participate. Interactive whiteboards are an ideal way to incorporate a brainstorming session into a presentation. An interactive whiteboard provides all the advantages of a computer, combined with a traditional whiteboard. Using an interactive whiteboard allows you to switch back and forth between computer-based information and a whiteboard surface. Plus, you can save all of your notes to a computer file once your presentation is over. Use Your Intuition If the thought of delivering a presentation makes you break out in a cold sweat, intuitive tools should be your best friend! Presenters often avoid integrating technology into their presentations because they don't want to deal with the extra headache of learning how to operate new tools. One way to minimize those fears is to use intuitive tools. Touch-sensitive computer screens, for example, are a great way to make your delivery more natural when you're delivering a computer-based presentation. Using a remote mouse feels unnatural and can break your train of thought. Turning around to fiddle with a computer will break your connection with the audience. A touch-sensitive screen lets you use your finger as a mouse, so you don't even need to think about using unfamiliar technology during your presentation. Interactive whiteboards are an excellent way to utilize this technology as they provide touch sensitivity in conjunction with annotation capabilities and have a screen that's large enough for presentations. Check out interactive whiteboard. Presentations have evolved to the point where a flipchart and pointer are no longer enough to engage your audience's attention. Busy schedules and increasingly creative multimedia tools mean that you need to engage your audience's senses as well as attention. So next time you're planning a presentation, make sure you look at integrating interactivity into your delivery. Play a video, add sound effects, or create some great visual aids – your audience will thank you!
Click here for more information about: How to structure a presentation http://lorien.ncl.ac.uk/ming/Dept/Tips/present/comms.htm http://www.essortment.com/all/overcomingfear_num.htm http://www.kent.ac.uk/careers/presentationskills.htm http://changingminds.org/techniques/body/body_language.htm http://www.bbc.co.uk/dna/h2g2/A427277 http://www.tiscali.co.uk/lifestyle/sexandrelationships/body _language/public_speaking.html http://honolulu.hawaii.edu/intranet/committees/FacDevCom/ http://www.stresscure.com/jobstress/speak.html http://www.nfib.com/object/2681584.html http://www.public-speaking.org/public-speaking-articles.htm
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Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance |
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| HOME PAGE |
BOOKING A COURSE -DATES&PRICES- |
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TOTAL SUCCESS PAGES:
Site Navigation aid - Links to all our web pages are listed below
- Training Pages -
Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care
- Newsletter Pages -
Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -
- NEW Newsletter Pages -
Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules