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Total Success Training - The Complete Package
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.
For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customer. It also covers handling customer complaints; tips for retaining customers and how to diffuse customer conflict quickly and efficiently.
More and more companies are increasing their use of th
Management Open Courses
Since 1995 Total Success Training has run a full range of open courses. These included such subjects such as time management, assertiveness, negotiation skills, managing conflict, dealing with difficult people, presentation skills, appraisal skills, etc. We pride ourselves on the quality of our training and also quality of our content, which is updated constantly to take into account new techniques, strategies and methodologies. If you’d like to enquire about or book one of our courses please click on the link below or go to our home page.
Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements. If you click on the links below you will see some typical one-day time management course agendas that cover a wide range of subjects from prioritising, delegating, assertiveness, managing interruptions, managing e-mail, using Outlook calendar, tasks etc. In fact we pride ourselves on being able to develop courses that suit all our client’s needs and requirements.
Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements. If you click on the links below you will see some typical one-day time management course agendas that cover a wide range of subjects from prioritising, delegating, assertiveness, managing interruptions, managing e-mail, using Outlook calendar, tasks etc. In fact we pride ourselves on being able to develop courses that suit all our clients needs and requirements.
Why use a total success training pack
If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All of our packs and been written by our own time management experts and we can guarantee that the training pack will satisfy your course requirements. Each pack will contain a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.
We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).
We know how difficult it is to choose amongst the many training materials available on line, that’s why we have 3 packages that will suit you needs. With our gold, silver and bronze packages you can choose the training format that’s right for you and your budget. Call us 0044 (0)208 269 1177 to discuss your requirements or email us firstname.lastname@example.org
Total success training also produced a number of newsletter webpages that carry great information on all our training topics. Below you will find a selection of time management newsletter pages. You can click on any of the links and they will give you stacks of really interesting information relating to time management. If you like the content of these pages you can subscribe to our newsletter page and we will send you a newsletter every month. we update our pages very regularly so will always be more great information each time you log onto our site.
Click on any of these links for stacks of great tips and techniques on managing time
Time Management book’s and publications
The Book. If you really don’t have the time to attend one of our fantastic time management training courses and seminars, don’t worry. You can still enhance your knowledge and skills by purchasing time management training information from our website. Our lead trainer, Warren Wint has written a book entitled ‘Successful Time Management’ which is packed with tips and techniques to help you manage your time more effectively and more efficiently. You can purchase the book by clicking on the link below and downloading it to your own computer
Bite-sized Training Guides. We had also produced a range of bite-sized training guides on various subjects relating to time management. These short guides are written to give enough information on the topics that interest you. We include topics such as managing e-mail, setting goals and prioritising, the art and skill of effective delegation, and managing busy workloads and deadlines. These are designed for you to work through your topics in approximately 30 to 40 min, and not only give you valuable information but also include exercises and activities to enable you to learn at your own pace and on the go. These are very competitively priced at 99p each because we want you to not only gain valuable information but also to keep coming back and purchasing more to enable you to become a fabulous manager of time. Click the links below and download our training guides as PDF documents so you will be able to start achieving your goals today!
We produce a range of podcasts and audio downloads that you can download to hear how we conduct our training courses. These are available in live audio if you click on the links below and it’s almost like being on one of our courses. They allow you to hear how we carry out some of the topics in our time management training courses. If you like them and want to hear more please go to our Podcast pages on the website