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, Assertiveness, Management Skills and Stress Management are some of the courses trained by Total Success in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development. In the UK, a number of high profile recent breaches of the government’s stress directive indicates that organisations may not understand their liabilities in regards to reducing the stress of their employees.
** Stress Course Dates 2009: 16th Jul '09, 20th August '09, 28th Sept '09, 24th Nov '09 **** Stress Course Dates 2010: 5th Jan '10, 11th Mar '10, 13th May '10**
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (two days) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (two days) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (two days) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) The New Manager (six days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles How to structure a presentation Time management and working from home Assertiveness Self Assertion Analysis Customer Service on the telephone Telephone skills and Customer Care Organisational stress management Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling PowerPoint presentation tips and techniques |
Quotations about stress “I have taken the view that stress results when a person’s perceived or actual capabilities and resources are insufficient to meet the demands of the situation.” J Cranwell-Ward “Stress can either be stimulating (pressure) or harmful (strain)” C. Handy “….the most useful way to understand stress and what’s most important about it, is that it’s something that makes you physically or mentally ill.” M. Lucas et al. “Anxiety is to do with our fears and stress is to do with our reaction to pressure.” M.Lawson “Stress is what happens when we try too hard and too often to do the impossible.” T. Lake “Pressure is the aggregate of all the demands made upon you. Stress is your response to an inappropriate level of pressure. It is a response to pressure, not the pressure itself.” T. Arroba and K. James “Stress is an individual reaction. Stress can be fantastic. Or it can be fatal” P. Hanson “Stress is ‘dis-ease’, involving the whole personality.” (Arthur Young)
Are you suffering from stress? Try this stress-check quiz to see how well you deal with factors that cause stress. Please tick yes or no to each of the following questions:
If you can you say ‘yes’ to most of the following statements, well done! You are well onto your way to conquering stress.
Is stress costing you money? A recent high-profile case has highlighted the reason that employers must take stress seriously. A health authority was threatened with further action is it didn’t produce measures to decrease the stress its employees were encountering. Employers are required by law to ensure that employees aren't made ill by their work, and these days that can include any illness brought on by excessive stress. Employers who don't take stress seriously may leave themselves open to compensation claims from employees who have been made ill from work-related stress. Stress is an increasingly prevalent factor in workplace litigation, with many companies settling hefty claims out of court. Stress can affect your home life The culture of working longer hours, and increasing workloads is not only bad business practice, it is also damaging to people's home lives, say experts. In two out of every three families in the UK both partners work. It can be no coincidence that Britain also has the highest divorce rate in Europe, or that in a recent survey, three-quarters of managers said that working pressures had damaged their personal relationships.
Stress
costs British industry billions pounds a year so it makes sound business sense
to ensure that you and your staff avoid excessive levels. Here's how to spot if
someone is really feeling the pressure. Exposure to prolonged periods of stress can contribute to a wide variety of ailments, from ulcers and infections to depression and heart disease and stress is the second biggest reason for sick leave in the UK. An increase in 'absenteeism' Every day in the UK around 270,000 people take time off because of 'work-related illness'. If staff are disillusioned with their work because of rising pressures or a perceived lack of support, their low morale and de-motivation may well show up as an increase in absenteeism - especially frequent short spells of 'sickness'. Decreasing levels of performance and morale Frequent lateness and a reduction in the quality and/or output of work can all be signs that stress is undermining someone's morale. If a once-efficient member of staff constantly makes minor mistakes, it could be that the strain is beginning to tell. Also look out for deteriorating relationships with colleagues, mood swings, irritability or indecisiveness. All are signs that someone may be buckling under the pressure. Disorganisation is on the increase If your staff are no longer clearing away as they go along or keeping on top of their workloads, it could well be a sign that they feel under too much pressure. And, of course, a disordered workplace will only increase feelings of stress and low morale. All work and no play Sometimes, as a reaction to rising stress, workers start to spend consistently longer and longer hours on the job. It could also be a sign that someone is so stressed that they can no longer work effectively during normal working hours and have got into the habit of putting in extra hours or constantly taking work home to compensate. Conflict increases Poor work relationships between staff are another big cause of stress. Keep an eye out for bullying, racial or sexual harassment. Nip these issues in the bud wherever they emerge, and work on finding ways of making it understood that such behaviour cannot be tolerated. Management induced stress Much of the stress that employees feel comes straight from the top, relating directly to how they're managed. An autocratic and inflexible management style can lead to staff feeling they have no control over their work, that they are blamed when things go wrong and that there is no support for them to develop their skills/career. Does this sound like your company? Start by listening to what your staff are saying and respecting their views. Don’t ignore the signals If an employee complains about being stressed - take it seriously. Firstly, it's important to assess to what extent the problem is work-related. Try to address the source, and involve the employee in any decisions you make. If necessary, encourage a visit to the doctor. Bear in mind, too, that if one of your employees has work-related stress, the chances are that he or she is not the only one. In addition to listening to A.
A Practical Solution - What to look for in your department or organisation to spot stress Two types of indicators allow you to assess the level of stress; quantitative indicators and qualitative indicators Quantitative indicators are:
Strikes and stoppages More downtime More absenteeism More lateness Higher sickness rates High staff turnover Qualitative indicators are:
Animosity Distrust Disrespect Less effort Less interpersonal contact You need to look for changes over a short period of time, since these indicators may change over the years for other reasons, such as changes in the market structure. It may also be helpful to compare the results for your department with those of other departments in your organisation. In order to investigate possible stress at this level you need first to identify the sources of data available to you. For each of the following, note down:
What measure you could use for comparison What comparisons you could make through time, or with another department What else could be causing changes, and any reservations you have about this data as a source of information on possible stress For example if absence and lateness is one of the indicators you are looking at your records may include; individual records and department records that will give you an indication of average hours lost per employee per week. From this you may compare these figures with another department e.g. the production department or with last year’s figures. You should also be aware of other factors such as seasonal variations and/or current market conditions.
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| HOME PAGE |
BOOKING A COURSE -DATES&PRICES- |
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TRAINING MATERIALS -BUY ONLINE- |
CLIENT TESTIMONIALS | FREE TRAINING NEWSLETTER | FAQs | OUR UNIQUE SERVICES | CONTACT US | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
