Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates. Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless. As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.

Managing e-mail

It’s interesting that technology is often heralded as a servant for us yet frequently we become a servant to it. E-mail was trumpeted as the new communications tool that would surely put first class “snail mail” out of business. In 1999 the U. S. Post Office delivered more pieces of first class mail than ever and e-mails exceeded the volume of first class mailings. We have created another layer of communicating with one another and an additional responsibility to monitor and manage.

E-mail is a useful tool but many feel controlled by this relatively new method of communication. The average businessperson is getting around 80 e-mails per day and many feel that about 80% of the messages in their “In Box” are of little or no value.

Here are four suggestions to help you to become better at “Easing E-mail”:

1. Get off the lists. The best way to deal with a problem is to never have it. If you are receiving a lot of unwanted e-mails, ask to be removed from the various lists. This would include your inclusion in unwanted “cc” lists or unappreciated solicitations from those promising “unlimited wealth without risk or effort”.
2. “Unlisted address”. Just like getting an “unlisted” telephone number that you share only with those whom you want to give direct access, you might want to get a separate e-mail address that you use only for the important communications you wish to receive.
3. Check it once or twice per day. Many people feel they have to be chained to their email server, monitoring incoming email on a continuous basis. Maybe this is because e-mail creates its own sense of urgency, but most of the communications are not all that urgent. You may want to let your “incoming” batch up and respond to them a couple of times per day.
4. Deal with it. Like handling paper, you don’t want to get into the “shuffling blues” where you read e-mail, postpone action, save it, re-read it later, and allow things to slip through the cracks. As you open each e-mail do one of the following:

1. If it requires a quick response, (it will only take a minute or two), respond to it and delete it.
2. think of a way of delegating it. There’s a lot of difference between
3. If it requires a response but is not the best use of your time, try to “I do it” and “It gets done”.
4. If it is going to take any serious amount of time to respond ( beyond a minute or two), schedule it for action in your diary and then download the message, save it, or print it out for future action.
5. Create files for your e-mails which you can use to store under various categories. This will save you time scrolling down your in-box looking for specific e-mails.
6. Discipline yourself to delete (or dump) unnecessary e-mails. The very fact it is still in your ‘inbox’ will take up recognition and concentration time.
7. By practicing the suggestions above, you will be able to handle large volumes of e-mails and not be controlled by it to the distraction of more important tasks in your day.

Letter and Report writing course

Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on:

• how to write a good report
• how to write effective letters
• how to write professionally
• how to write confidently
• how to write a standard letter
• how to write a formal report
• how to write a complaint letter

Course Dates

Who will benefit from the course?

What are the best ways to produce effective letters and reports? This course is designed to lead to practical skills to enable delegates to be both competent and confident in their written communication. Our courses allow all staff to benefit from enhanced writing skills. The types of delegate we have trained previously are:

• Directors and senior managers
• Sales and fundraising staff
• Local government employees
• Managers, department heads, team leaders and supervisors
• Technical and academic team members
• Customer service staff

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

Total Success Training Packs

Why use a total success training pack

If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All of our packs and been written by our own training experts and we can guarantee that the training pack will satisfy your course requirements. Each pack will contain a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.

We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).

We know how difficult it is to choose amongst the many training materials available on line, that’s why we have 3 packages that will suit you needs. With our gold, silver and bronze packages you can choose the training format that’s right for you and your budget. Call us 0044 (0)208 269 1177 to discuss your requirements or email us info@totalsuccess.co.uk

• Click anywhere on this line to find out more about our Training Materials and packs

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