total success training courses skills workshops one day seminars open courses training management training london uk professional development in-house Course booking form

Total Success A different type of training For more information: email us: tsuccess@dircon.co.uk call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555 Total Success Training was established in 1995 and has achieved considerable success by working closely with its clients. We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives. Executive Coaching
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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS Executive Coaching Appraisal skills (one day) - updated to include new legislation Assertiveness Skills (one day) Assertiveness and managing conflict (one day) Coaching for managers (one day) Customer Service and Customer Care (one day) Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation Dealing with difficult people (one day) Interviewing skills (one day) - updated to cover current legislation Introduction to selling (one day) Leadership and team building (one day) Letter and report writing (one day) - updates include writing e-mails Negotiation skills (one day) Presentation skills (two days) PowerPoint Presentation skills (one day) Advanced Presentation skills (one day) Project planning for non-project managers (one day) Stress Management (one day) Telesales and Telemarketing (one day) Telephone skills and customer care (one day) Time Management (one day) Time management working with Microsoft Outlook (one day) Time management working with Microsoft Outlook 2007 (one day) Management Training / New Manager (two days) Training the trainer (one day) We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles Presentation tips Overcoming presentation fear How to structure a presentation Interviewing Skills Good work through praise Time management tips Time management skills Managing your e-mail Time management and working from home Assertiveness Self Assertion Analysis Self Assertion Analysis Becoming More Assertive Dealing with difficult people Customer Service on the telephone Telephone skills and Customer Care Managing your stress Organisational stress management Practical appraisal skills Planning an appraisal and setting objectives Giving feedback in an appraisal The power of attitude in selling Opening the call effectively PowerPoint presentation tips and techniques Using visual aids in PowerPoint presentations How to use transitions in PowerPoint presentations		PURCHASING OUR TRAINING MATERIALS We are offering you the opportunity to purchase our training materials for use within your team and organisation . These invaluable resources enable you to train your staff on many of our topics and they contain everything you will need to run a fun, informative and professional training course. *WE CURRENTLY HAVE THE FOLLOWING PACKS AVAILABLE TO PURCHASE:* Telephone Skills and Customer Care Bronze Leadership and Teambuilding Dealing With Difficult People Presentation Skills Bronze Interviewing Skills Bronze Time Management Bronze Train the Trainer Bronze Customer Care Bronze Assertiveness Skills Project Management Stress Management Telephone Selling Negotiation Skills Appraisal Skills `DOWNLOAD BOOKING FORM` WE OFFER 3 LEVELS OF TRAINING PACK: GOLD for the novice trainer - £995+VAT+carriage* SILVER for the intermediate trainer - £495+VAT+carriage* BRONZE for the experienced trainer - £149+VAT+carriage* Postage and packaging is charged at a rate of £14.00 within the UK for Royal Mail 'Next Day' Special Delivery. Cost of international postage will vary depending on the country of delivery. Gold training packs - £995 plus VAT+ P&P* Gold for those new to training and need a step by step training package. This pack not only has a higher level of course materials and instructions it also allows you to see and hear the training you’re interested in. This pack contains much more of the information covered in the bronze and silver packs Full set of all the PowerPoint slides needed to run the course Printable delegate 25 page workbook which doubles up as an open course workbook and handy reference booklet A complete set of training handouts Full course agendas A complete set of trainer’s notes - our most comprehensive set of trainer’s course notes. At least 12 pages giving step by step instructions on how to run the course. This is ideal if you have not trained this course before as it will details all course activities - including exercises, workgroups, fun ice-breakers and role-play scenarios (if applicable) Training plan for organising a training course including pre/post course questionnaires training development plans and all forms needed to run a successful course A Train the Trainer guide - from training course logistics plus essentials for training and delivery of course materials Real audio clips on actual course being trained - we will supply audio presentations of one of our trainers on the chosen course. Listen to how they interact with the audience as they train Free entry to a Total Success training course - attend the course you have chosen and experience for yourself how the course is run by one of our experienced trainers Help and support - handy if you have further questions about the course All this for £995 plus VAT Silver training packs - £495 plus VAT+ P&P Silver is for trainers that require more information and help in running the training course. This is ideal for training departments that wish to extend their range of courses and for companies that are setting up a training programmes using existing staff to do the training. This pack has a higher level of course materials than the bronze package including more in-depth course instructions. Full set of all the PowerPoint slides needed to run the course Printable delegate 40 page workbook which doubles up as an open course workbook and handy reference booklet A complete set of training handouts Full course agenda A complete set of trainer’s notes - step by step instructions on how to run the course. This is ideal if you have not trained this course before and need more pointers on how to run the course and also includes all course activities. Training plan for organising a training course including pre/post course questionnaires training development plans and all forms needed to run a successful course A Trainer’s guide - from training course logistics plus essentials for training and delivery of course materials All this for £495 plus VAT Bronze Training Pack - £149 plus VAT+ P&P For the experienced trainer and those who need only the information needed to run the course. This pack includes: Full set of all the PowerPoint slides needed to run the course Printable delegate 25 page workbook which doubles up as an open course workbook and handy reference booklet A complete set of training handouts All course activities Full course agenda 2 pages of trainer's notes and instructions on how to run the course including all course activities All this for £149 plus VAT Why use a total success training package We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience). We know how difficult it is to choose amongst the many training materials available on line, that’s why we have 3 packages that will suit you needs. With our gold, silver and bronze packages you can choose the training format that’s right for you and your budget. Call us 0044 (0)208 269 1177 to discuss your requirements or email us tsuccess@dircon.co.uk Back to TOP					OUR PREVIOUS CLIENTS INCLUDE: Rothschild Thames Valley Police National Air Traffic Control Tesco Luton Borough Council Legal Services Commission Remploy Physiological Society British Retail Consortium University of East London Amnesty International Hyde Housing Carbon Trust Glaxo Smith Kline Game Conservancy Trust Serco Docklands Light Railway Suffolk County Council Thale Translink Tennyson Group Goldman Sachs Merseyside Police Mencap Renaissance Hotels Berners Hotel South East Essex College Johnson and Johnson Ernst and Young Toshiba London Borough of Greenwich Direct Line Insurance Rank Leisure Epilepsy Society Lloyds of London Bank of America Level 3 Communications Abbey Life Thistle Hotels Tetrapak Informa Group Marcus Evans Legal and General Nationwide Building Society Eurostar HJ Heinnz Halifax Barclays Global Investors BAE Systems Holmes Place Health Clubs Action Energy and the Carbon Trust British Airways STA Travel Ernst and Young London Borough of Greenwich The Royal Society Cancer Research The Film Council Pfizer Diageo London Chamber of Commerce Metro Newspaper Universal Pictures Nestle London Borough of Lambeth British Gas Age Concern ICI St John's Ambulance
HOME PAGE	BOOKING A COURSE -DATES&PRICES-	TRAINING PODCASTS	TRAINING MATERIALS -BUY ONLINE-	CLIENT TESTIMONIALS	FREE TRAINING NEWSLETTER	FAQs	OUR UNIQUE SERVICES	CONTACT US