Total Success Training was established in 1995 and has achieved considerable success by working closely with its clients. We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.

CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (two days)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (two days)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (two days)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

The New Manager (six days)

Training the trainer (one day)

We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

FREQUENTLY ASKED QUESTIONS

BOOKING A COURSE

How often do your courses run?

We have an open-course schedule, which details all of the open-courses throughout the year. For our in-house training, we will endeavour to find the most suitable date for your training - please contact the office where we will be more then happy to discuss available dates.

 

How do I book a course?

You can download our booking forms by following the link to our Booking a Course page, or contact the office and we will be more then happy to email you through our form.

 

How can I confirm my course place?

Once you have returned your course booking form, we will process the information and email you through your course confirmation, along with course information and agenda and details of the training venue.

PAYING FOR YOUR COURSE

How much do courses cost?

All of our open-courses are priced at £345+VAT per person per day. Our in-house training courses are priced at £895+VAT per training day, with additional for travel and accommodation if applicable.

 

How do I pay?

We currently accept cheques made payable to Total Success Training, BACS transfers and credit card payments. For further information please contact us.

 

Will you send me an invoice/ receipt?

Once we have received your course booking form, we will process an invoice and post this the same day.

 

When do I need to pay?

Payment is required on receipt of invoice, before the course due date. For further information please contact us.

 

COURSE CERTIFICATION

 

Will I receive certification?

We can offer a certificate of attendance. Please let the trainer know on the day of training if you require this, or alternatively, please contact the office before or after your course and we will be happy to arrange this for you.

 

 

OVERSEAS DELEGATES

 

Do you accept delegates from outside of the UK?

We are more then happy to accept delegates from outside the UK. Booking a course can be made by sending through a booking form where we will reserve your training place for you, and once we have received payment confirmation, we will send through your course confirmation and details.

 

Where can I stay when I come over?

We advise any delegate from outside the UK to stay at the St.Giles hotel, on Bedford Avenue, which is very central with competitive rates. The St. Giles hotel is next door to our main training venue.

 

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OUR PREVIOUS CLIENTS INCLUDE:

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance