Total Success

A different type of training

 

For more information:

 email us: tsuccess@dircon.co.uk

call us on (+44) 020 8269 1177 or fax us on (+44) 020 8305 0555

 

NEWSLETTER: Leadership and Team Building

What type of Leader are you?

Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders.  Delegates who have taken our Leadership and Teambuilding courses have now gone on to lead highly productive teams and improving productivity by becoming better managers, motivators, delegators and leaders.

Leadership and Teambuilding, Project Management and Negotiation Skills are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development.

Welcome and thank you for investing your time to improve your leadership skills. We aim to make this course challenging, practical and fun. This course had been designed to enable you to understand the basic fundamentals of strategy and motivation in team building. You will benefit by learning tips and techniques which will increase your competence and confidence when managing, influencing and leading teams.

Our management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stress.

* Course Dates 2010:

4th Mar // 15th Apr // 6th May // 16th June // 15th July //20th Aug // 14th Sept // 11th Oct // 16th Nov // 14th Dec

 

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CLICK ON COURSES FOR FULL OPEN COURSE AGENDAS

Appraisal skills (one day) - updated to include new legislation

Assertiveness Skills (one day)

Assertiveness and managing conflict (one day)

Coaching for managers (one day)

Correcting poor performance and disciplinary procedures (one day) - updated to cover current legislation

Dealing with difficult people (one day)

Interviewing skills (one day) - updated to cover current legislation

Introduction to selling (one day)

Leadership and team building (one day)

Letter and report writing (one day) - updates include writing e-mails

Negotiation skills (one day)

Presentation skills (two days)

PowerPoint Presentation skills (one day)

Advanced Presentation skills (one day)

Project planning for non-project managers (one day)

Stress Management (one day)

Telesales and Telemarketing (one day)

Telephone skills and customer care (one day)

Time Management (one day) 

Time management working with Microsoft Outlook (one day)

Time management working with Microsoft Outlook 2007 (one day) 

Management Training / New Manager (two days)

Training the trainer (one day)


We provide many free articles packed with valuable information about the topics we train. Our newsletter page contains many more. Here are some of our more recent articles

Presentation tips

Overcoming presentation fear

How to structure a presentation

Interviewing Skills

Good work through praise

Time management tips

Time management skills

Managing your e-mail

Time management and working from home

Assertiveness Self Assertion Analysis

Self Assertion Analysis

Becoming More Assertive

Dealing with difficult people

Customer Service on the telephone

Telephone skills and Customer Care

Managing your stress

Organisational stress management

Practical appraisal skills

Planning an appraisal and setting objectives

Giving feedback in an appraisal

The power of attitude in selling

Opening the call effectively

PowerPoint presentation tips and techniques

Using visual aids in PowerPoint presentations

How to use transitions in PowerPoint presentations

TYPES OF LEADERSHIP

 

There are as many leadership "types" as there are leaders. Many will work, but some are more

effective than others.

 

Generally, an effective leadership type will allow you to:

 

·       identify and target realistic and relevant goals;

·       produce realistic and relevant results;

·       align your goals to stated business objectives;

·       design performance requirements that are based on measurable items such as, quality,

     quantity, cost, timeliness, and profit;

·       revise plans as necessary;

·       keep lines of communication open.

 

If a management type hinders you, it is ineffective and should be changed.

 

WHAT TYPE ARE YOU?

As you read through the following characteristics of leadership types, mark with a blue pen

those attributes that describe you. Then, go over the items you circled in blue and mark with

a yellow highlighter any characteristics you believe may be detrimental to your effectiveness.

Finally, read the lists again and circle with a red pen attributes you think would be beneficial for

you to develop.

 

After you finish this exercise, you should have a clear picture of your current leadership assets and liabilities. Using what you have recorded, you can put together a plan to become a more effective leader. By reading the definitions you may realise that you already possess many of the characteristics that make great leaders

 

THE DECISIVE LEADER

 

This type of leadership is singled out by their action orientation. They excel in their willingness to make hard decisions and take firm action.

 

·         These leaders are innovative, entrepreneurial and forward thinking,

·         “Do it; fix it; try it.” They move quickly and always have a sense of urgency.

·         These leaders move quickly when opportunity presents itself.

·         They are bold. Boldness is the willingness to initiate action in the face of uncertainty and possible failure.

·         These leaders move to engage the competition (the enemy) in the marketplace, rather than wait for the competition to come to them.

·         They have the courage to “stay the course” when the going gets tough and when the outcome looks uncertain.

·         Leaders are willing to deal with conflict by confrontation rather than by evasion.

 

THE STRATEGIC LEADER

Leaders that are continually thinking through and planning their next moves and the consequences of those moves.

 

·         They are capable of grasping the "big picture."

·         Before acting, they consider all the possible consequences of a decision.

·         They can react quickly to changes in the situation; they remain flexible.

·         They articulate their visions, strategies and plans with clarity.

·         They make sure that everyone who is expected to help achieve the objective knows exactly what it is.

·         They constantly communicate values, ideals, standards - the “why" of what people are doing.

·         These leaders are excellent, low-pressure salespeople. They are always selling their ideas and their views of the situation.

 

THE INSPIRATIONAL LEADER

 

The ability to inspire and motivate. Leaders with an underlying vision of something greater, bigger, beyond and themselves.

 

·         They have vision and goals that excite and inspire people.

·         They set goals that give a clear sense of purpose and direction.

·         They arouse excitement and enthusiasm.

·         They are committed, intense, dedicated to their goals.

·         These leaders empower others to perform beyond their previous levels of accomplishment - by continuous encouragement and positive expectations.

·         Leaders inspire loyalty - by being loyal to their followers and to their organisations.

·         They know themselves, their strengths and weaknesses.

·         Because they have high self-esteem, these leaders have high levels of self-honesty. They are willing to be themselves and to be natural with others.

 

THE COMMITTED LEADER

 

These leaders are driven and committed to succeed.

 

·     These leaders never use the word failure. Instead, they use expressions like "learning experiences."

·         They are committed to excellence, to quality in everything they do.

·         They encourage and inspire everyone around them to think in terms of success.

·         They are future/opportunity orientated versus past/problem-orientated.

·         They believe that trust and credibility are the basis of modern leadership.

·         They stand up and speak out for what they believe in.

·         They keep their promises to their followers and to everyone else.

·         They set high standards of integrity throughout the organisation.

 

THE MOTIVATIONAL LEADER

These leaders put meaning and purpose into work

 

·         They make the job significant and important.

·         They focus attention on why people are doing what they are doing.

·    They are motivated by their vision of a greater potential in themselves and in their organisations.

·      They motivate themselves by continually setting higher goals, by striving to exceed their previous levels of accomplishment.

·         They motivate themselves by gaining the commitment and support of others.

·         They are sensitive to others and to the situation. They are inordinately perceptive.

·         They always err on the side of fairness to all concerned.

 

 

Back to TOP

OUR PREVIOUS CLIENTS INCLUDE:

 

Rothschild

Thames Valley Police

National Air Traffic Control

Tesco

Luton Borough Council

Legal Services Commission

Remploy

Physiological Society

British Retail Consortium

University of East London

Amnesty International

Hyde Housing

Carbon Trust

Glaxo Smith Kline

Game Conservancy Trust

Serco

Docklands Light Railway

Suffolk County Council

Thale Translink

Tennyson Group

Goldman Sachs

Merseyside Police

Mencap

Renaissance Hotels

Berners Hotel

South East Essex College

Johnson and Johnson

Ernst and Young

Toshiba

London Borough of Greenwich

Direct Line Insurance

Rank Leisure

Epilepsy Society

Lloyds of London

Bank of America

Level 3 Communications

Abbey Life

Thistle Hotels

Tetrapak

Informa Group

Marcus Evans

Legal and General

Nationwide Building Society

Eurostar

HJ Heinnz

Halifax

Barclays Global Investors

BAE Systems

Holmes Place Health Clubs

Action Energy and the Carbon Trust

British Airways

STA Travel

Ernst and Young

London Borough of Greenwich

The Royal Society

Cancer Research

The Film Council

Pfizer

Diageo

London Chamber of Commerce

Metro Newspaper

Universal Pictures

Nestle

London Borough of Lambeth

British Gas

Age Concern

ICI

St John's Ambulance

HOME PAGE BOOKING A COURSE
-DATES&PRICES-
TRAINING PODCASTS TRAINING MATERIALS
-BUY ONLINE-
CLIENT TESTIMONIALS FREE TRAINING NEWSLETTER FAQs OUR UNIQUE SERVICES CONTACT US

 

TOTAL SUCCESS PAGES:

Site Navigation aid - Links to all our web pages are listed below

 

- Training Pages -

Assertiveness Skills - Assertiveness and managing conflict - Time Management - Management Training / New Manager - Sales Course / Introduction to Selling - Telesales and Telemarketing - Presentation skills - PowerPoint Presentation Skills - Appraisal skills - Interviewing Skills - Stress Management - Leadership and team building - Coaching for managers - Letter and report writing - Dealing with difficult people - Customer Service and Customer Care -Correcting poor performance and disciplinary procedures - Negotiation skills - Training the trainer - Telephone skills and customer care

- Newsletter Pages -

Presentation tips - Overcoming presentation fear - How to structure a presentation - How to master body language plus a useful presentation checklist - Asking questions in interviews - Structuring a recruitment interview - Good work through praise - Time management tips - Time management skills - Managing your e-mail - Time management and working from home - Time management links - Assertiveness Self Assertion Analysis - Assertiveness links - Self Assertion Analysis - Becoming More Assertive - Constructive criticism and disciplinary procedures - Dealing with difficult people - Dealing with difficult customers on the telephone - Customer Service on the telephone - Telephone skills and Customer Care - Managing your stress - Organisational stress management - Practical appraisal skills - Planning an appraisal and setting objectives - Giving feedback in an appraisal - The power of attitude in selling - Opening the telephone call effectively - PowerPoint presentation tips and techniques - Using visual aids in PowerPoint presentations - How to use transitions in PowerPoint presentations - Negotiating with difficult people - Planning a successful negotiation - Managing meetings - Train the trainer training - Presentation planning form - Handling conflict in appraisals - Project management - Neuro-Linguistic Programming - Management skills - Leadership Skills - Stress Management and Control - Customer Service and Customer Care - Management checklists for Training courses - Planning form for Public Speaking Presentation - Managing your e-mails - Stages of Competence in Training - Time Management and Technology - Training Stories and Anecdotes -

- NEW Newsletter Pages -

Stress Quiz: How Stressed are you? - Recognising and Combating stress - Managing Stress - Relaxation techniques for managing stress - Relaxation using simple and personal mantras - Stress and the Credit crunch - Using Humour in Presentations - Attention gaining tips for Public Speakers - How to make the best of closing your presentation - Making Powerful Presentations - Using Visual Aids in Presenting - The importance of FlipCharts in Presentations - Improving your presenting style - Vocal and Diet tips for presenters - Rate you Presentation effectiveness - Dealing with Difficult Audiences - Overcoming Presentation Anxiety - More Presentation Anxiety tips - Dealing with Difficult people at work - Tips for Dealing with difficult people - Dealing with Difficult People-the arrogant person - Dealing with Difficult People-the aggressive person - Customer Service during Christmas - Time and Stress Management - Successful Telesales - What type of leader are you? - Vocal Elements of Communication in Leadership - Managing Pressure - Handling Very Difficult Customers - Opening Negotiations Effectively - Tips and Techniques for Sales Presentations - Rules of Assertiveness - Product Demonstration Skills - Personality and Stress - Handling Objections - Methods of Overcoming Resistance - Effective Communication in Negotiations - Your Response to Stress - Dealing with conflict and aggression - Co-Presenting Tips and Techniques - Controlling the Call - Contact Strategy - Becoming Assertive in Negotiations - Situation Leadership for Coaches - What is your managerial style? - Giving Praise - How great can you delegate 1 - How great can you delegate 2 - Management superstars - Delivering effective course content - Dealing with complaints - Practical guide to punctuation - The sequence of a report - Top tips for writing effective emails - Aims and Objectives for the New Manager - Question Techniques in Group Training - Its not What you say, but How you say it! - How to overcome and channel fear - Why is project management important - Project definition and proposal - Estimating time accurately - 10 step guide for Project Planning - Project Progress Meetings - Assess your problem employee - Disciplinary Procedures Guide - Disciplinary Rules