Assertiveness and Managing Conflict training – open course – special offer 245

Welcome to our Assertiveness and Managing Conflict special offer booking page

Using this page you will have access to the special rates discounted from our normal course booking prices

ALL 1 DAY OPEN COURSES £245+ VAT

ALL 2 DAY COURSES £490+ VAT

Assertiveness and Managing Conflict course

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win – you lose’ mentality to achieve their objectives.

Our one-day Assertiveness and Managing Conflict course will provide delegates with valuable tips and information. Click on the links below for information on the following:

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Total Success Assertiveness Skills Courses

  • Assertiveness Skills one day course

https://www.totalsuccess.co.uk/open-courses/assertiveness-skills-1-day/

  • Assertiveness and Managing Conflict one day course

https://www.totalsuccess.co.uk/open-courses/assertiveness-managing-conflict-1-day/

Course Dates

  • January 26, 2018

Who will benefit from the course?

Our assertiveness and conflict training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative, service and technical staff have found the following benefits from attending our course:

  • Greater understanding of effective communication
  • Preventing and pre-empting situations that cause conflict
  • Increased confidence handling difficult behaviour in others
  • Analysis of their conflict resolution profile
  • Using mediation techniques to resolve conflict situations
  • Increased productivity through more effective communication
  • Increased confidence handling difficult behaviour in others
  • Reduced interruptions at work
  • Found more time for creative and development opportunities
  • Managed time more effectively and enjoyed greater self-esteem
  • Improved decision making and reduction in procrastination
  • Able to manage colleagues and friends effectively
  • Enjoyed a more balanced lifestyle
  • Increased work effectiveness and productivity
  • Felt more in control of their daily activities
  • Reduced stress levels

The Training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

  • Learn to recognise assertive behaviour and its positive results in the workplace
  • Developing assertive body language
  • Developing an assertive vocal image
  • Understanding and asserting your rights
  • Challenging and changing negative and destructive internal dialogue
  • Reacting to and managing aggressive and passive behaviours in others
  • Taking the first steps to becoming assertive
  • How to say “no” with confidence and without feeling guilty
  • Standing up for yourself and stating your point of view confidently
  • Understanding the link between stress and assertiveness
  • Handling conflict and aggressive behaviour
  • Negotiating assertively with colleagues

Assertiveness and Conflict Course Agenda

Morning – 9.30-1.00

  • Introduction/course aims and objectives
  • Recognising assertive, aggressive and passive behaviors
  • Developing assertive body language
  • Questionnaire-Assertiveness style analysis
  • Recognising classic profiles of difficult people
  • Handling aggressive behaviours in others

Afternoon – 2.00-5.30

  • Understanding the causes of conflict
  • Preparing for conflict situations
  • Handling conflict assertively
  • Mediation skills and conflict resolution
  • Role-play and critique
  • Action plans
  • Course paperwork

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London at the St Giles Hotel.

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

To book a Total Success Course you can

  • Call us on (+20) 8269 1177 and reserve your training place and we will send you the booking information for you to complete in your own time. Please mention the special rate when speaking to us so that we can process your order efficiently.
  • Complete our open course booking form below and choose your payment options (cheque, credit card, pay-on-line, purchase order or PayPal). Once we have your information we will confirm your booking by email.
  • Book on line. As mentioned above once you complete your form you can choose to pay securely by credit card (American Express, Visa or MasterCard) using our on line booking forms. Confirmation will be sent once we receive your details and payment.
  • E-mail us. If you’d like further information we’ll respond within 24 hours and usually the same day. Please mention the special rate when emailing us so that we can process your order efficiently.
  • Click Here to Download our Training Course Booking form, complete it and send it/email it/fax it to us (with your payment options) and we’ll get you booked on immediately and send the confirmation via email.

Course Booking Form at £195 + VAT pp

To confirm your training place, please fill out this form. Once your details have been processed you will receive a confirmation email with all the relevant course information. For further information please contact us.
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The cost of £245+ VAT for a 1 day course and £490 for a 2 day course includes all written course materials. All fees must be paid in full prior to the start of the course booked. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Total Success. For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.

All completed and returned booking forms are bound by the following Terms and Conditions without exception: Cancellations will only be accepted by written confirmation at least 20 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged. Delegates postponing must give at least 20 working-day’s notice. If the required notice is not given, the delegate will be subject to a £150 ex VAT fee to cover costs. When a delegate postpones a course, they must be able to attend the next available training date, or supply a delegate to attend in their place. Failure to do so will result in the charging of full course fees. Sickness must be confirmed no later than 8.30am on the morning of the training.

In the event of a change of course date, venue or cancellation by Total Success, delegates will be notified 7 days prior to the start of the course. In these circumstances delegates will be offered alternatives dates or a full refund.