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Complaint Handling – 1 Day – Live Remote Virtual Course

August 31 at 9:30 am - 3:30 pm

|Recurring Event (See all)

An event every 4 weeks that begins at 9:30 am on Monday, repeating until 31/01/21

£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.

Live Remote Virtual Course

This course will be run virtually via Zoom.com.

The course will start at 9.45 for registration and pre-course work assignments.

Timings:       9.45-10.00 Log in and system check

10.00-12.30 Morning

1.00-3.30 Afternoon

The course will be hosted on Zoom.com and once you have booked we will send the following files:

  • Pre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction
  • The handouts we will be using on the course.
  • A course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day
  • A full set of the activities you’ll be doing on the course. These can be completed before the course, but this is not essential
  • A link to zoom.com with all the information needed to access the programme via your computer
  • A post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.

Please ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.

 

Tickets

Unlimited available
Complaint Handling - 1 Day£295.00 ex VAT

Details

Date:
August 31
Time:
9:30 am - 3:30 pm
Cost:
£295
Event Category:

Venue

&Meetings, Cheapside
107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
Phone:
0800 073 0499