Events for December 2018

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Calendar of Events

Calendar of Events
Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
					1	2
3 Managing the Difficult Appraisal – 1 day Training the Trainer – 1 day	4 Mediation Skills 1 day Negotiation Skills – 1 day Presentation Skills 1 day	5 Project management for non-project managers – 1 day Telephone Skills and Customer Care – 1 day	6 Managing Difficult Employees – 1 Day The New Manager – 2 day	7 The New Manager – 2 day Letter and Report Writing – 1 day	8	9
10 Leadership and Team Building – 1 day Training the Trainer – 2 day	11 Training the Trainer – 2 day Presentation Skills 2 day	12 Presentation Skills 2 day Telesales and Telemarketing – 1 day	13 Introduction to Selling – 1 day Time Management – 1 day	14 Coaching for Managers – 1 day Interviewing Skills – 1 day	15	16
17 Stress Management – 1 day Telephone Skills and Customer Care – 1 day	18 Appraisal Skills – 1 day Managing Difficult Employees – 1 Day	19 Disciplinary Procedures – 1 day Presentation Skills 1 day	20 Managing the Difficult Appraisal – 1 day	21 Time Management with Microsoft Outlook – 1 day Training the Trainer – 1 day	22	23
24 Assertiveness Skills – 1 day	25	26	27 Customer Service & Customer Care 1 day Telesales and Telemarketing – 1 day	28 Advanced Presentation Skills – 1 day	29	30
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