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Events for 11/01/21

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9:30 am

Complaint Handling – 1 Day

January 11 at 9:30 am - 5:00 pm
|Recurring Event (See all)

An event every 4 weeks that begins at 9:30 am on Monday, repeating until 31/01/21

&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.

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Training the Trainer – 2 day CPD Accredited – Live remote course

January 11 at 9:30 am - January 12 at 3:30 pm
Zoom virtual meeting London, United Kingdom
£590

This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.

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Email and Letter Writing – 1 day – CPD accredited – Live virtual course

January 11 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

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Complaint Handling – 1 Day

January 11 at 9:30 am - 5:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint […]

Find out more »
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