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Events for 18/01/21

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9:30 am

Complaint Handling – 1 Day – Live Remote Virtual Course

January 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint […]

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Appraisal Skills – Live Remote Virtual Training Course – CPD Accredited

January 18 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom
£295

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

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