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Events for 15/02/21

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9:30 am

Dealing With Difficult People – 1 day – CPD Accredited – Live remote training course

February 15 at 9:30 am - 3:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
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£295

This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees

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Complaint Handling – 1 Day – Live Remote Virtual Course

February 15 at 9:30 am - 3:30 pm
Zoom virtual meeting London, United Kingdom + Google Map
£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint […]

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Interviewing Skills – CPD Accredited – Live remote training course

February 15 at 9:30 am - 3:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
£295

Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).

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Appraisal Skills – 1 day – CPD Accredited – Live remote course

February 15 at 9:30 am - 3:30 pm
&Meetings, Cheapside, 107 Cheapside
London, EC2V 6DN United Kingdom
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Free

This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.

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