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DTSTART;TZID=UTC:20230410T093000
DTEND;TZID=UTC:20230410T153000
DTSTAMP:20260420T173749
CREATED:20200917T122504Z
LAST-MODIFIED:20221025T224010Z
UID:11523-1681119000-1681140600@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Face to Face course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.30-12.30 Morning \n1.00-4.00 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-virtual-course-3/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
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DTSTART;TZID=UTC:20230315T093000
DTEND;TZID=UTC:20230315T153000
DTSTAMP:20260420T173749
CREATED:20200917T123053Z
LAST-MODIFIED:20221025T223805Z
UID:11529-1678872600-1678894200@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-19/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230215T093000
DTEND;TZID=UTC:20230215T153000
DTSTAMP:20260420T173749
CREATED:20211219T151331Z
LAST-MODIFIED:20221025T223527Z
UID:13321-1676453400-1676475000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-training-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230118T093000
DTEND;TZID=UTC:20230118T153000
DTSTAMP:20260420T173749
CREATED:20210823T172427Z
LAST-MODIFIED:20221025T223336Z
UID:13322-1674034200-1674055800@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-training-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200928T093000
DTEND;TZID=UTC:20200928T170000
DTSTAMP:20260420T173749
CREATED:20200218T125300Z
LAST-MODIFIED:20200218T125300Z
UID:10553-1601285400-1601312400@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-11/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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DTSTART;TZID=UTC:20200921T093000
DTEND;TZID=UTC:20200921T170000
DTSTAMP:20260420T173749
CREATED:20200218T124715Z
LAST-MODIFIED:20200818T145402Z
UID:10545-1600680600-1600707600@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-10/2020-09-21/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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DTSTART;TZID=UTC:20200824T093000
DTEND;TZID=UTC:20200824T170000
DTSTAMP:20260420T173749
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LAST-MODIFIED:20200110T092212Z
UID:10359-1598261400-1598288400@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-9/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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END:VEVENT
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DTSTART;TZID=UTC:20200803T093000
DTEND;TZID=UTC:20200803T170000
DTSTAMP:20260420T173749
CREATED:20200110T092152Z
LAST-MODIFIED:20200110T092152Z
UID:10358-1596447000-1596474000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-4/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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DTSTART;TZID=UTC:20200629T093000
DTEND;TZID=UTC:20200629T170000
DTSTAMP:20260420T173749
CREATED:20200224T150345Z
LAST-MODIFIED:20200224T150345Z
UID:10579-1593423000-1593450000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-15/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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DTSTART;TZID=UTC:20200608T093000
DTEND;TZID=UTC:20200608T170000
DTSTAMP:20260420T173749
CREATED:20200224T150312Z
LAST-MODIFIED:20200224T150312Z
UID:10578-1591608600-1591635600@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-14/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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DTSTART;TZID=UTC:20200601T093000
DTEND;TZID=UTC:20200601T170000
DTSTAMP:20260420T173749
CREATED:20200224T150100Z
LAST-MODIFIED:20200224T150100Z
UID:10576-1591003800-1591030800@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-13/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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DTSTART;TZID=UTC:20200511T093000
DTEND;TZID=UTC:20200511T170000
DTSTAMP:20260420T173749
CREATED:20200224T145323Z
LAST-MODIFIED:20200224T145323Z
UID:10572-1589189400-1589216400@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-12/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200406T093000
DTEND;TZID=UTC:20200406T170000
DTSTAMP:20260420T173749
CREATED:20191111T122045Z
LAST-MODIFIED:20191111T122045Z
UID:9940-1586165400-1586192400@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-8/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200309T093000
DTEND;TZID=UTC:20200309T170000
DTSTAMP:20260420T173749
CREATED:20191111T122024Z
LAST-MODIFIED:20191111T122024Z
UID:9937-1583746200-1583773200@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-7/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200210T093000
DTEND;TZID=UTC:20200210T170000
DTSTAMP:20260420T173749
CREATED:20191111T122003Z
LAST-MODIFIED:20191111T122003Z
UID:9938-1581327000-1581354000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-6/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200113T093000
DTEND;TZID=UTC:20200113T170000
DTSTAMP:20260420T173749
CREATED:20191111T121945Z
LAST-MODIFIED:20191111T121945Z
UID:9936-1578907800-1578934800@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-5/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
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BEGIN:VEVENT
DTSTART;TZID=UTC:20191125T093000
DTEND;TZID=UTC:20191125T170000
DTSTAMP:20260420T173749
CREATED:20190724T094218Z
LAST-MODIFIED:20190724T094315Z
UID:9103-1574674200-1574701200@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-3/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191028T093000
DTEND;TZID=UTC:20191028T170000
DTSTAMP:20260420T173749
CREATED:20190724T094158Z
LAST-MODIFIED:20190724T094312Z
UID:9102-1572255000-1572282000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-2/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190930T093000
DTEND;TZID=UTC:20190930T170000
DTSTAMP:20260420T173749
CREATED:20190724T094001Z
LAST-MODIFIED:20190724T094344Z
UID:9100-1569835800-1569862800@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
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