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DTSTART;TZID=UTC:20260817T093000
DTEND;TZID=UTC:20260817T160000
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CREATED:20230511T153027Z
LAST-MODIFIED:20251101T113034Z
UID:15301-1786959000-1786982400@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
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DTSTART;TZID=UTC:20260818T093000
DTEND;TZID=UTC:20260818T160000
DTSTAMP:20260315T171334Z
CREATED:20201231T174459Z
LAST-MODIFIED:20260315T171334Z
UID:12096-1787045400-1787068800@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T093000
DTEND;TZID=UTC:20260820T160000
DTSTAMP:20260328T173951Z
CREATED:20210110T161733Z
LAST-MODIFIED:20260328T173951Z
UID:12523-1787218200-1787241600@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day - CPD Accredited - Face to Face Course
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260825T093000
DTEND;TZID=UTC:20260825T160000
DTSTAMP:20260403T114606Z
CREATED:20210105T150207Z
LAST-MODIFIED:20260403T114606Z
UID:12292-1787650200-1787673600@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to face training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260827T093000
DTEND;TZID=UTC:20260827T153000
DTSTAMP:20260328T174025Z
CREATED:20210110T161022Z
LAST-MODIFIED:20260328T174025Z
UID:12511-1787823000-1787844600@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day - CPD Accredited - Live remote training course
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
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