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DTSTART;TZID=UTC:20260615T093000
DTEND;TZID=UTC:20260615T160000
DTSTAMP:20260426T145804
CREATED:20230511T152918Z
LAST-MODIFIED:20251101T112535Z
UID:15299-1781515800-1781539200@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260616T093000
DTEND;TZID=UTC:20260616T160000
DTSTAMP:20260426T145804
CREATED:20210815T055101Z
LAST-MODIFIED:20260315T171548Z
UID:13255-1781602200-1781625600@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-12/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260618T093000
DTEND;TZID=UTC:20260618T160000
DTSTAMP:20260426T145804
CREATED:20230510T085916Z
LAST-MODIFIED:20260328T173328Z
UID:14926-1781775000-1781798400@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day Face to Face course - CPD Accredited
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-face-to-face-course-cpd-accredited-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260618T093000
DTEND;TZID=UTC:20260618T160000
DTSTAMP:20260426T145804
CREATED:20230510T154905Z
LAST-MODIFIED:20251126T165637Z
UID:15111-1781775000-1781798400@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to Face Training Course
DESCRIPTION:Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260625T093000
DTEND;TZID=UTC:20260625T153000
DTSTAMP:20260426T145804
CREATED:20230510T084114Z
LAST-MODIFIED:20260328T173433Z
UID:14911-1782379800-1782401400@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day - CPD Accredited - Live remote training course
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-live-remote-training-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260701T093000
DTEND;TZID=UTC:20260701T153000
DTSTAMP:20260426T145804
CREATED:20230504T125354Z
LAST-MODIFIED:20260315T171451Z
UID:14733-1782898200-1782919800@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Live remote course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-live-remote-course-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260701T093000
DTEND;TZID=UTC:20260701T153000
DTSTAMP:20260426T145804
CREATED:20230505T132426Z
LAST-MODIFIED:20260323T100309Z
UID:14824-1782898200-1782919800@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-19/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260702T093000
DTEND;TZID=UTC:20260702T153000
DTSTAMP:20260426T145804
CREATED:20230511T153205Z
LAST-MODIFIED:20251101T112341Z
UID:15303-1782984600-1783006200@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Live remote course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with: \n\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-live-remote-course-14/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260702T093000
DTEND;TZID=UTC:20260702T153000
DTSTAMP:20260426T145804
CREATED:20240918T110939Z
LAST-MODIFIED:20260323T102609Z
UID:16336-1782984600-1783006200@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – Live remote virtual - 1 day course
DESCRIPTION:This Assertiveness and Managing Conflict course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nAgenda \n\nIntroduction/course aims and objectives\nRecognising assertive\, aggressive and passive behaviors\nDeveloping assertive body language\nQuestionnaire-Assertiveness style analysis\nRecognising classic profiles of difficult people\nHandling aggressive behaviours in others\nUnderstanding the causes of conflict\nPreparing for conflict situations\nHandling conflict assertively\nMediation skills and conflict resolution\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nAll live\, remote training courses will cover the same content as our normal courses but will start at 9.45 and finish at 3.30 (with 30 mins for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-live-remote-virtual-1-day-course-15/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260703T093000
DTEND;TZID=UTC:20260703T160000
DTSTAMP:20260426T145804
CREATED:20240918T105804Z
LAST-MODIFIED:20260323T100347Z
UID:16318-1783071000-1783094400@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills Training – 1 day - CPD accredited course - Face to face workshop
DESCRIPTION:This CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-training-1-day-cpd-accredited-course-face-to-face-workshop-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260707T093000
DTEND;TZID=UTC:20260707T160000
DTSTAMP:20260426T145804
CREATED:20210102T180149Z
LAST-MODIFIED:20260323T102913Z
UID:12212-1783416600-1783440000@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – Face to face workshop -  1 day
DESCRIPTION:This Assertiveness and Managing Conflict course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go unnoticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-face-to-face-workshop-1-day-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260713T093000
DTEND;TZID=UTC:20260713T153000
DTSTAMP:20260426T145804
CREATED:20200917T130806Z
LAST-MODIFIED:20260403T114235Z
UID:11539-1783935000-1783956600@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day live remote virtual training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-live-remote-virtual-training-course-5/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260716T093000
DTEND;TZID=UTC:20260716T160000
DTSTAMP:20260426T145804
CREATED:20240918T112029Z
LAST-MODIFIED:20260328T173536Z
UID:16348-1784194200-1784217600@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day Face to Face course - CPD Accredited
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-face-to-face-course-cpd-accredited-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260720T093000
DTEND;TZID=UTC:20260720T160000
DTSTAMP:20260426T145804
CREATED:20210111T165031Z
LAST-MODIFIED:20251101T112747Z
UID:12615-1784539800-1784563200@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – Face to Face 1 day - CPD accredited training course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260721T093000
DTEND;TZID=UTC:20260721T160000
DTSTAMP:20260426T145804
CREATED:20210105T150532Z
LAST-MODIFIED:20260403T114323Z
UID:12298-1784626200-1784649600@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to face training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260721T093000
DTEND;TZID=UTC:20260721T160000
DTSTAMP:20260426T145804
CREATED:20230504T130910Z
LAST-MODIFIED:20260315T171937Z
UID:14753-1784626200-1784649600@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-18/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260723T093000
DTEND;TZID=UTC:20260723T153000
DTSTAMP:20260426T145804
CREATED:20240918T112059Z
LAST-MODIFIED:20260328T173805Z
UID:16349-1784799000-1784820600@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day - CPD Accredited - Live remote training course
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-live-remote-training-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260804T093000
DTEND;TZID=UTC:20260804T160000
DTSTAMP:20260426T145804
CREATED:20230505T133658Z
LAST-MODIFIED:20260323T104606Z
UID:14842-1785835800-1785859200@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – Face to face workshop -  1 day
DESCRIPTION:This Assertiveness and Managing Conflict course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go unnoticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-face-to-face-workshop-1-day-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260804T093000
DTEND;TZID=UTC:20260804T160000
DTSTAMP:20260426T145804
CREATED:20230505T135430Z
LAST-MODIFIED:20260324T072529Z
UID:14868-1785835800-1785859200@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – 1 day - CPD Accredited - Face to Face Training Course
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to coaching design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the coaching in a credible and creative way.\nEnsure the coaching is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n  \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-1-day-cpd-accredited-face-to-face-training-course-14/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260805T093000
DTEND;TZID=UTC:20260805T153000
DTSTAMP:20260426T145804
CREATED:20230504T125842Z
LAST-MODIFIED:20260315T171811Z
UID:14741-1785922200-1785943800@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Live remote course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-live-remote-course-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260805T093000
DTEND;TZID=UTC:20260805T153000
DTSTAMP:20260426T145804
CREATED:20240918T110428Z
LAST-MODIFIED:20260323T100453Z
UID:16328-1785922200-1785943800@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-22/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260806T093000
DTEND;TZID=UTC:20260806T153000
DTSTAMP:20260426T145804
CREATED:20210101T190522Z
LAST-MODIFIED:20260323T103131Z
UID:12202-1786008600-1786030200@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – Live remote virtual - 1 day course
DESCRIPTION:This Assertiveness and Managing Conflict course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nAgenda \n\nIntroduction/course aims and objectives\nRecognising assertive\, aggressive and passive behaviors\nDeveloping assertive body language\nQuestionnaire-Assertiveness style analysis\nRecognising classic profiles of difficult people\nHandling aggressive behaviours in others\nUnderstanding the causes of conflict\nPreparing for conflict situations\nHandling conflict assertively\nMediation skills and conflict resolution\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nAll live\, remote training courses will cover the same content as our normal courses but will start at 9.45 and finish at 3.30 (with 30 mins for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-live-remote-virtual-1-day-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260806T093000
DTEND;TZID=UTC:20260806T153000
DTSTAMP:20260426T145804
CREATED:20210111T164333Z
LAST-MODIFIED:20251101T113154Z
UID:12605-1786008600-1786030200@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Live remote course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with: \n\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-live-remote-course-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260807T093000
DTEND;TZID=UTC:20260807T153000
DTSTAMP:20260426T145804
CREATED:20210109T121914Z
LAST-MODIFIED:20260324T072435Z
UID:12453-1786095000-1786116600@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – Live Virtual Remote Training - 1 Day - CPD Accredited
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to training design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the training in a credible and creative way.\nEnsure the training is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-live-virtual-remote-training-1-day-cpd-accredited-14/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260807T093000
DTEND;TZID=UTC:20260807T160000
DTSTAMP:20260426T145804
CREATED:20240918T105915Z
LAST-MODIFIED:20260323T100531Z
UID:16324-1786095000-1786118400@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills Training – 1 day - CPD accredited course - Face to face workshop
DESCRIPTION:This CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-training-1-day-cpd-accredited-course-face-to-face-workshop-17/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260810T093000
DTEND;TZID=UTC:20260810T153000
DTSTAMP:20260426T145804
CREATED:20210105T152849Z
LAST-MODIFIED:20260403T114530Z
UID:12305-1786354200-1786375800@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day live remote virtual training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-live-remote-virtual-training-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260817T093000
DTEND;TZID=UTC:20260817T160000
DTSTAMP:20260426T145804
CREATED:20230511T153027Z
LAST-MODIFIED:20251101T113034Z
UID:15301-1786959000-1786982400@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260818T093000
DTEND;TZID=UTC:20260818T160000
DTSTAMP:20260426T145804
CREATED:20201231T174459Z
LAST-MODIFIED:20260315T171334Z
UID:12096-1787045400-1787068800@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T093000
DTEND;TZID=UTC:20260820T160000
DTSTAMP:20260426T145804
CREATED:20210110T161733Z
LAST-MODIFIED:20260328T173951Z
UID:12523-1787218200-1787241600@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day - CPD Accredited - Face to Face Course
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260825T093000
DTEND;TZID=UTC:20260825T160000
DTSTAMP:20260426T145804
CREATED:20210105T150207Z
LAST-MODIFIED:20260403T114606Z
UID:12292-1787650200-1787673600@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to face training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
END:VCALENDAR