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DTSTART;TZID=UTC:20191105T093000
DTEND;TZID=UTC:20191105T173000
DTSTAMP:20260417T194108
CREATED:20190520T113929Z
LAST-MODIFIED:20190520T113929Z
UID:8899-1572946200-1572975000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-8/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=UTC:20191118T093000
DTEND;TZID=UTC:20191118T173000
DTSTAMP:20260417T194108
CREATED:20191113T103436Z
LAST-MODIFIED:20191113T103436Z
UID:9950-1574069400-1574098200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-17/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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BEGIN:VEVENT
DTSTART;TZID=UTC:20191120T093000
DTEND;TZID=UTC:20191120T173000
DTSTAMP:20260417T194108
CREATED:20190520T113949Z
LAST-MODIFIED:20190520T113949Z
UID:8898-1574242200-1574271000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-9/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191122T093000
DTEND;TZID=UTC:20191122T173000
DTSTAMP:20260417T194108
CREATED:20190517T142036Z
LAST-MODIFIED:20191111T114010Z
UID:8636-1574415000-1574443800@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – 1 day
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-3/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191127T093000
DTEND;TZID=UTC:20191127T173000
DTSTAMP:20260417T194108
CREATED:20190520T100605Z
LAST-MODIFIED:20190520T100605Z
UID:8749-1574847000-1574875800@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-9/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191128T093000
DTEND;TZID=UTC:20191128T173000
DTSTAMP:20260417T194108
CREATED:20190520T103425Z
LAST-MODIFIED:20190520T103425Z
UID:8777-1574933400-1574962200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-11/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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