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BEGIN:VEVENT
DTSTART;TZID=UTC:20191202T093000
DTEND;TZID=UTC:20191202T173000
DTSTAMP:20260417T181718
CREATED:20190627T145202Z
LAST-MODIFIED:20191119T163550Z
UID:8985-1575279000-1575307800@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-10/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191210T093000
DTEND;TZID=UTC:20191210T173000
DTSTAMP:20260417T181718
CREATED:20191111T102136Z
LAST-MODIFIED:20191111T102136Z
UID:9686-1575970200-1575999000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-23/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191212T093000
DTEND;TZID=UTC:20191212T173000
DTSTAMP:20260417T181718
CREATED:20191022T163956Z
LAST-MODIFIED:20191022T164044Z
UID:9333-1576143000-1576171800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-9/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191213T093000
DTEND;TZID=UTC:20191213T173000
DTSTAMP:20260417T181718
CREATED:20190627T150646Z
LAST-MODIFIED:20190627T150646Z
UID:9017-1576229400-1576258200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-12/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191217T093000
DTEND;TZID=UTC:20191217T173000
DTSTAMP:20260417T181718
CREATED:20191106T144304Z
LAST-MODIFIED:20191106T144304Z
UID:9647-1576575000-1576603800@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-10/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191218T093000
DTEND;TZID=UTC:20191218T173000
DTSTAMP:20260417T181718
CREATED:20190627T151651Z
LAST-MODIFIED:20190627T151651Z
UID:9041-1576661400-1576690200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-5/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191218T093000
DTEND;TZID=UTC:20191218T173000
DTSTAMP:20260417T181718
CREATED:20190627T151717Z
LAST-MODIFIED:20190627T151717Z
UID:9039-1576661400-1576690200@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-11/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191220T093000
DTEND;TZID=UTC:20191220T173000
DTSTAMP:20260417T181718
CREATED:20190627T151939Z
LAST-MODIFIED:20190627T151939Z
UID:9049-1576834200-1576863000@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – 1 day
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-4/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191231T093000
DTEND;TZID=UTC:20191231T173000
DTSTAMP:20260417T181718
CREATED:20191111T105047Z
LAST-MODIFIED:20191111T105047Z
UID:9740-1577784600-1577813400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-12/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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