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DTSTART:20190101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200402T093000
DTEND;TZID=UTC:20200402T173000
DTSTAMP:20260421T194207
CREATED:20191111T100245Z
LAST-MODIFIED:20191111T100245Z
UID:9665-1585819800-1585848600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200408T093000
DTEND;TZID=UTC:20200408T173000
DTSTAMP:20260421T194207
CREATED:20191111T105316Z
LAST-MODIFIED:20191111T105316Z
UID:9747-1586338200-1586367000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-19/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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DTSTART;TZID=UTC:20200408T093000
DTEND;TZID=UTC:20200408T173000
DTSTAMP:20260421T194207
CREATED:20191111T114917Z
LAST-MODIFIED:20191111T114917Z
UID:9866-1586338200-1586367000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200415T093000
DTEND;TZID=UTC:20200415T153000
DTSTAMP:20260421T194207
CREATED:20191111T104716Z
LAST-MODIFIED:20200414T083904Z
UID:9733-1586943000-1586964600@www.totalsuccess.co.uk
SUMMARY:Mediation Skills - Live Remote Virtual Training
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe course will be run on Zoom as a live remote virtual training session and led by our lead trainer\, Warren Wint. All course materials will be emailed to delegates to prior to the course.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-14/
CATEGORIES:Mediation Skills - 1 Day
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200416T093000
DTEND;TZID=UTC:20200416T153000
DTSTAMP:20260421T194207
CREATED:20190822T103420Z
LAST-MODIFIED:20200414T084533Z
UID:9481-1587029400-1587051000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details \nThis course is run on Zoom as a live remote virtual training session led by our lead trainer\, Warren Wint. All course materials will be emailed to delegates prior to the course.
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-20/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200421T093000
DTEND;TZID=UTC:20200421T153000
DTSTAMP:20260421T194207
CREATED:20191111T105338Z
LAST-MODIFIED:20200414T090229Z
UID:9746-1587461400-1587483000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-20/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200428T093000
DTEND;TZID=UTC:20200428T153000
DTSTAMP:20260421T194207
CREATED:20190822T103446Z
LAST-MODIFIED:20200414T091051Z
UID:9482-1588066200-1588087800@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-21/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200430T093000
DTEND;TZID=UTC:20200430T153000
DTSTAMP:20260421T194207
CREATED:20190814T103200Z
LAST-MODIFIED:20200414T091319Z
UID:9332-1588239000-1588260600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Virtual Remote Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-7/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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