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BEGIN:VEVENT
DTSTART;TZID=UTC:20260702T093000
DTEND;TZID=UTC:20260702T153000
DTSTAMP:20260324T074536Z
CREATED:20240918T111641Z
LAST-MODIFIED:20260324T074536Z
UID:16346-1782984600-1783006200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-14/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260604T093000
DTEND;TZID=UTC:20260604T153000
DTSTAMP:20260324T074432Z
CREATED:20210109T180628Z
LAST-MODIFIED:20260324T074432Z
UID:12484-1780565400-1780587000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nMorning\nIntroduction\, aims and objectives\nCustomer Service Essentials\nCreating the right impression with customers\nImportance of the customer to the organisation – Strategies for Customer Retention\nTime management for customer service\nImproving Internal Customer Service \nAfternoon\nProfessional telephone tips\nManaging Customer Perceptions\nAssertiveness skills for customer service professionals\nHandling complaints and difficult customer behaviour\nPositive under pressure\nWriting complaint letters\nCourse Close \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260507T093000
DTEND;TZID=UTC:20260507T153000
DTSTAMP:20260324T074304Z
CREATED:20200925T155720Z
LAST-MODIFIED:20260324T074304Z
UID:11675-1778146200-1778167800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260402T093000
DTEND;TZID=UTC:20260402T153000
DTSTAMP:20250904T151402Z
CREATED:20230505T142330Z
LAST-MODIFIED:20250904T151402Z
UID:14901-1775122200-1775143800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 Day Live Remote Course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-live-remote-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20241213T093000
DTEND;TZID=UTC:20241213T153000
DTSTAMP:20240315T152047Z
CREATED:20230505T142220Z
LAST-MODIFIED:20240315T152047Z
UID:14899-1734082200-1734103800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 Day Live Remote Course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-live-remote-course-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20241115T093000
DTEND;TZID=UTC:20241115T153000
DTSTAMP:20240315T151605Z
CREATED:20200925T155802Z
LAST-MODIFIED:20240315T151605Z
UID:11676-1731663000-1731684600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nMorning\nIntroduction\, aims and objectives\nCustomer Service Essentials\nCreating the right impression with customers\nImportance of the customer to the organisation – Strategies for Customer Retention\nTime management for customer service\nImproving Internal Customer Service \nAfternoon\nProfessional telephone tips\nManaging Customer Perceptions\nAssertiveness skills for customer service professionals\nHandling complaints and difficult customer behaviour\nPositive under pressure\nWriting complaint letters\nCourse Close \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240503T093000
DTEND;TZID=UTC:20240503T153000
DTSTAMP:20240315T151137Z
CREATED:20210109T181124Z
LAST-MODIFIED:20240315T151137Z
UID:12488-1714728600-1714750200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nMorning\nIntroduction\, aims and objectives\nCustomer Service Essentials\nCreating the right impression with customers\nImportance of the customer to the organisation – Strategies for Customer Retention\nTime management for customer service\nImproving Internal Customer Service \nAfternoon\nProfessional telephone tips\nManaging Customer Perceptions\nAssertiveness skills for customer service professionals\nHandling complaints and difficult customer behaviour\nPositive under pressure\nWriting complaint letters\nCourse Close \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-10/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240405T093000
DTEND;TZID=UTC:20240405T153000
DTSTAMP:20231120T143908Z
CREATED:20230505T141519Z
LAST-MODIFIED:20231120T143908Z
UID:14897-1712309400-1712331000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 Day Live Remote Course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-live-remote-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231207T093000
DTEND;TZID=UTC:20231207T153000
DTSTAMP:20230416T201918Z
CREATED:20200218T123910Z
LAST-MODIFIED:20230416T201918Z
UID:10533-1701941400-1701963000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 Day Live Remote Course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-13/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230303T093000
DTEND;TZID=UTC:20230303T153000
DTSTAMP:20230125T084145Z
CREATED:20210109T181357Z
LAST-MODIFIED:20230125T084145Z
UID:12490-1677835800-1677857400@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nMorning\nIntroduction\, aims and objectives\nCustomer Service Essentials\nCreating the right impression with customers\nImportance of the customer to the organisation – Strategies for Customer Retention\nTime management for customer service\nImproving Internal Customer Service \nAfternoon\nProfessional telephone tips\nManaging Customer Perceptions\nAssertiveness skills for customer service professionals\nHandling complaints and difficult customer behaviour\nPositive under pressure\nWriting complaint letters\nCourse Close \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-11/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230202T093000
DTEND;TZID=UTC:20230202T153000
DTSTAMP:20221010T213501Z
CREATED:20210109T181448Z
LAST-MODIFIED:20221010T213501Z
UID:12492-1675330200-1675351800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nMorning\nIntroduction\, aims and objectives\nCustomer Service Essentials\nCreating the right impression with customers\nImportance of the customer to the organisation – Strategies for Customer Retention\nTime management for customer service\nImproving Internal Customer Service \nAfternoon\nProfessional telephone tips\nManaging Customer Perceptions\nAssertiveness skills for customer service professionals\nHandling complaints and difficult customer behaviour\nPositive under pressure\nWriting complaint letters\nCourse Close \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230105T093000
DTEND;TZID=UTC:20230105T153000
DTSTAMP:20221010T213346Z
CREATED:20210109T181031Z
LAST-MODIFIED:20221010T213346Z
UID:12486-1672911000-1672932600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nMorning\nIntroduction\, aims and objectives\nCustomer Service Essentials\nCreating the right impression with customers\nImportance of the customer to the organisation – Strategies for Customer Retention\nTime management for customer service\nImproving Internal Customer Service \nAfternoon\nProfessional telephone tips\nManaging Customer Perceptions\nAssertiveness skills for customer service professionals\nHandling complaints and difficult customer behaviour\nPositive under pressure\nWriting complaint letters\nCourse Close \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20201015T093000
DTEND;TZID=UTC:20201015T153000
DTSTAMP:20200925T155339Z
CREATED:20200110T090141Z
LAST-MODIFIED:20200925T155339Z
UID:10300-1602754200-1602775800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200723T093000
DTEND;TZID=UTC:20200723T153000
DTSTAMP:20200414T121305Z
CREATED:20200102T091242Z
LAST-MODIFIED:20200414T121305Z
UID:10047-1595496600-1595518200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-11/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200625T093000
DTEND;TZID=UTC:20200625T153000
DTSTAMP:20200414T111835Z
CREATED:20200102T091221Z
LAST-MODIFIED:20200414T111835Z
UID:10046-1593077400-1593099000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-10/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200528T093000
DTEND;TZID=UTC:20200528T153000
DTSTAMP:20200414T101530Z
CREATED:20190814T103244Z
LAST-MODIFIED:20200414T101530Z
UID:9339-1590658200-1590679800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-8/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200430T093000
DTEND;TZID=UTC:20200430T153000
DTSTAMP:20200414T091319Z
CREATED:20190814T103200Z
LAST-MODIFIED:20200414T091319Z
UID:9332-1588239000-1588260600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Virtual Remote Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-7/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200402T093000
DTEND;TZID=UTC:20200402T173000
DTSTAMP:20191111T100245Z
CREATED:20191111T100245Z
LAST-MODIFIED:20191111T100245Z
UID:9665-1585819800-1585848600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200305T093000
DTEND;TZID=UTC:20200305T173000
DTSTAMP:20191111T100157Z
CREATED:20190814T103111Z
LAST-MODIFIED:20191111T100157Z
UID:9331-1583400600-1583429400@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200206T093000
DTEND;TZID=UTC:20200206T173000
DTSTAMP:20191111T100134Z
CREATED:20190205T103050Z
LAST-MODIFIED:20191111T100134Z
UID:9330-1580981400-1581010200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200109T093000
DTEND;TZID=UTC:20200109T173000
DTSTAMP:20191111T100012Z
CREATED:20190814T103031Z
LAST-MODIFIED:20191111T100012Z
UID:9329-1578562200-1578591000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20191212T093000
DTEND;TZID=UTC:20191212T173000
DTSTAMP:20191022T164044Z
CREATED:20191022T163956Z
LAST-MODIFIED:20191022T164044Z
UID:9333-1576143000-1576171800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190821T093000
DTEND;TZID=UTC:20190821T173000
DTSTAMP:20190517T135322Z
CREATED:20190517T135322Z
LAST-MODIFIED:20190517T135322Z
UID:8600-1566379800-1566408600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190724T093000
DTEND;TZID=UTC:20190724T173000
DTSTAMP:20190517T102152Z
CREATED:20190517T102152Z
LAST-MODIFIED:20190517T102152Z
UID:8494-1563960600-1563989400@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190626T093000
DTEND;TZID=UTC:20190626T173000
DTSTAMP:20190118T125415Z
CREATED:20180425T142725Z
LAST-MODIFIED:20190118T125415Z
UID:7633-1561541400-1561570200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4-2019-01-31-2019-06-26/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190529T093000
DTEND;TZID=UTC:20190529T173000
DTSTAMP:20190118T125347Z
CREATED:20180425T142725Z
LAST-MODIFIED:20190118T125347Z
UID:7632-1559122200-1559151000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4-2019-01-31-2019-05-29/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190501T093000
DTEND;TZID=UTC:20190501T173000
DTSTAMP:20190118T125325Z
CREATED:20180425T142725Z
LAST-MODIFIED:20190118T125325Z
UID:7631-1556703000-1556731800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4-2019-01-31-2019-05-01/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190403T093000
DTEND;TZID=UTC:20190403T173000
DTSTAMP:20190118T125259Z
CREATED:20180425T142725Z
LAST-MODIFIED:20190118T125259Z
UID:7630-1554283800-1554312600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4-2019-01-31-2019-04-03/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190306T093000
DTEND;TZID=UTC:20190306T173000
DTSTAMP:20190118T125234Z
CREATED:20180425T142725Z
LAST-MODIFIED:20190118T125234Z
UID:7629-1551864600-1551893400@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4-2019-01-31-2019-03-06/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190206T093000
DTEND;TZID=UTC:20190206T173000
DTSTAMP:20190118T125157Z
CREATED:20180425T142725Z
LAST-MODIFIED:20190118T125157Z
UID:7628-1549445400-1549474200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-4-2019-01-31-2019-02-06/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
END:VCALENDAR