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BEGIN:VEVENT
DTSTART;TZID=UTC:20190710T093000
DTEND;TZID=UTC:20190710T173000
DTSTAMP:20260429T093507
CREATED:20190517T095154Z
LAST-MODIFIED:20190517T095154Z
UID:8465-1562751000-1562779800@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190711T093000
DTEND;TZID=UTC:20190711T173000
DTSTAMP:20260429T093507
CREATED:20190517T094456Z
LAST-MODIFIED:20190517T094456Z
UID:8449-1562837400-1562866200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190723T093000
DTEND;TZID=UTC:20190723T173000
DTSTAMP:20260429T093507
CREATED:20190517T101937Z
LAST-MODIFIED:20190517T101937Z
UID:8487-1563874200-1563903000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190724T093000
DTEND;TZID=UTC:20190724T173000
DTSTAMP:20260429T093507
CREATED:20190517T102152Z
LAST-MODIFIED:20190517T102152Z
UID:8494-1563960600-1563989400@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190726T093000
DTEND;TZID=UTC:20190726T173000
DTSTAMP:20260429T093507
CREATED:20190517T110024Z
LAST-MODIFIED:20190517T110024Z
UID:8507-1564133400-1564162200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190731T093000
DTEND;TZID=UTC:20190731T173000
DTSTAMP:20260429T093507
CREATED:20190517T111146Z
LAST-MODIFIED:20190517T111146Z
UID:8523-1564565400-1564594200@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190731T093000
DTEND;TZID=UTC:20190731T173000
DTSTAMP:20260429T093507
CREATED:20190517T111233Z
LAST-MODIFIED:20190517T111233Z
UID:8522-1564565400-1564594200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190802T093000
DTEND;TZID=UTC:20190802T173000
DTSTAMP:20260429T093507
CREATED:20190517T130845Z
LAST-MODIFIED:20190517T130845Z
UID:8530-1564738200-1564767000@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – 1 day
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190807T093000
DTEND;TZID=UTC:20190807T173000
DTSTAMP:20260429T093507
CREATED:20190517T132258Z
LAST-MODIFIED:20190517T132258Z
UID:8551-1565170200-1565199000@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-2/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190820T093000
DTEND;TZID=UTC:20190820T173000
DTSTAMP:20260429T093507
CREATED:20190517T135111Z
LAST-MODIFIED:20190517T135111Z
UID:8593-1566293400-1566322200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190821T093000
DTEND;TZID=UTC:20190821T173000
DTSTAMP:20260429T093507
CREATED:20190517T135322Z
LAST-MODIFIED:20190517T135322Z
UID:8600-1566379800-1566408600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190828T093000
DTEND;TZID=UTC:20190828T173000
DTSTAMP:20260429T093507
CREATED:20190517T140244Z
LAST-MODIFIED:20190517T140244Z
UID:8626-1566984600-1567013400@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190828T093000
DTEND;TZID=UTC:20190828T173000
DTSTAMP:20260429T093507
CREATED:20190517T140308Z
LAST-MODIFIED:20190517T140308Z
UID:8625-1566984600-1567013400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190904T093000
DTEND;TZID=UTC:20190904T173000
DTSTAMP:20260429T093507
CREATED:20190520T100455Z
LAST-MODIFIED:20190520T100455Z
UID:8746-1567589400-1567618200@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-3/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190905T093000
DTEND;TZID=UTC:20190905T173000
DTSTAMP:20260429T093507
CREATED:20190520T103028Z
LAST-MODIFIED:20190520T103028Z
UID:8769-1567675800-1567704600@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190910T093000
DTEND;TZID=UTC:20190910T173000
DTSTAMP:20260429T093507
CREATED:20190520T113756Z
LAST-MODIFIED:20190520T113756Z
UID:8897-1568107800-1568136600@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190917T093000
DTEND;TZID=UTC:20190917T173000
DTSTAMP:20260429T093507
CREATED:20190520T103109Z
LAST-MODIFIED:20190520T103109Z
UID:8770-1568712600-1568741400@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190920T093000
DTEND;TZID=UTC:20190920T173000
DTSTAMP:20260429T093507
CREATED:20190520T103131Z
LAST-MODIFIED:20190520T103131Z
UID:8772-1568971800-1569000600@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190925T093000
DTEND;TZID=UTC:20190925T173000
DTSTAMP:20260429T093507
CREATED:20190520T113818Z
LAST-MODIFIED:20190520T113818Z
UID:8901-1569403800-1569432600@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191002T093000
DTEND;TZID=UTC:20191002T173000
DTSTAMP:20260429T093507
CREATED:20190520T100517Z
LAST-MODIFIED:20190520T100517Z
UID:8748-1570008600-1570037400@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-4/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191003T093000
DTEND;TZID=UTC:20191003T173000
DTSTAMP:20260429T093507
CREATED:20190520T103213Z
LAST-MODIFIED:20190520T103213Z
UID:8778-1570095000-1570123800@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191008T093000
DTEND;TZID=UTC:20191008T173000
DTSTAMP:20260429T093507
CREATED:20190520T113841Z
LAST-MODIFIED:20190520T113841Z
UID:8902-1570527000-1570555800@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191015T093000
DTEND;TZID=UTC:20191015T173000
DTSTAMP:20260429T093507
CREATED:20190520T103233Z
LAST-MODIFIED:20190520T103233Z
UID:8771-1571131800-1571160600@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191018T093000
DTEND;TZID=UTC:20191018T173000
DTSTAMP:20260429T093507
CREATED:20190520T103258Z
LAST-MODIFIED:20190520T103258Z
UID:8774-1571391000-1571419800@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-10/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191023T093000
DTEND;TZID=UTC:20191023T173000
DTSTAMP:20260429T093507
CREATED:20190520T113903Z
LAST-MODIFIED:20190520T113903Z
UID:8900-1571823000-1571851800@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191030T093000
DTEND;TZID=UTC:20191030T173000
DTSTAMP:20260429T093507
CREATED:20190520T100537Z
LAST-MODIFIED:20190520T100537Z
UID:8747-1572427800-1572456600@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-8/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191105T093000
DTEND;TZID=UTC:20191105T173000
DTSTAMP:20260429T093507
CREATED:20190520T113929Z
LAST-MODIFIED:20190520T113929Z
UID:8899-1572946200-1572975000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191118T093000
DTEND;TZID=UTC:20191118T173000
DTSTAMP:20260429T093507
CREATED:20191113T103436Z
LAST-MODIFIED:20191113T103436Z
UID:9950-1574069400-1574098200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-17/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191120T093000
DTEND;TZID=UTC:20191120T173000
DTSTAMP:20260429T093507
CREATED:20190520T113949Z
LAST-MODIFIED:20190520T113949Z
UID:8898-1574242200-1574271000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191122T093000
DTEND;TZID=UTC:20191122T173000
DTSTAMP:20260429T093507
CREATED:20190517T142036Z
LAST-MODIFIED:20191111T114010Z
UID:8636-1574415000-1574443800@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – 1 day
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
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END:VEVENT
END:VCALENDAR