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DTSTART:20190101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200313T093000
DTEND;TZID=UTC:20200313T173000
DTSTAMP:20260419T192014
CREATED:20191111T114216Z
LAST-MODIFIED:20191111T114216Z
UID:9855-1584091800-1584120600@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – 1 day
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-7/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200318T093000
DTEND;TZID=UTC:20200318T173000
DTSTAMP:20260419T192014
CREATED:20191111T104650Z
LAST-MODIFIED:20191111T104650Z
UID:9731-1584523800-1584552600@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-13/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200319T093000
DTEND;TZID=UTC:20200319T173000
DTSTAMP:20260419T192014
CREATED:20190822T103300Z
LAST-MODIFIED:20190822T103300Z
UID:9484-1584610200-1584639000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-18/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200324T093000
DTEND;TZID=UTC:20200324T173000
DTSTAMP:20260419T192014
CREATED:20191111T105254Z
LAST-MODIFIED:20191111T105254Z
UID:9748-1585042200-1585071000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-18/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200331T093000
DTEND;TZID=UTC:20200331T173000
DTSTAMP:20260419T192014
CREATED:20190822T103334Z
LAST-MODIFIED:20190822T103334Z
UID:9483-1585647000-1585675800@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – 1 day
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-19/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200402T093000
DTEND;TZID=UTC:20200402T173000
DTSTAMP:20260419T192014
CREATED:20191111T100245Z
LAST-MODIFIED:20191111T100245Z
UID:9665-1585819800-1585848600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-3/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200408T093000
DTEND;TZID=UTC:20200408T173000
DTSTAMP:20260419T192014
CREATED:20191111T105316Z
LAST-MODIFIED:20191111T105316Z
UID:9747-1586338200-1586367000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – 1 day
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-19/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200408T093000
DTEND;TZID=UTC:20200408T173000
DTSTAMP:20260419T192014
CREATED:20191111T114917Z
LAST-MODIFIED:20191111T114917Z
UID:9866-1586338200-1586367000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-15/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200415T093000
DTEND;TZID=UTC:20200415T153000
DTSTAMP:20260419T192014
CREATED:20191111T104716Z
LAST-MODIFIED:20200414T083904Z
UID:9733-1586943000-1586964600@www.totalsuccess.co.uk
SUMMARY:Mediation Skills - Live Remote Virtual Training
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe course will be run on Zoom as a live remote virtual training session and led by our lead trainer\, Warren Wint. All course materials will be emailed to delegates to prior to the course.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-14/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200416T093000
DTEND;TZID=UTC:20200416T153000
DTSTAMP:20260419T192014
CREATED:20190822T103420Z
LAST-MODIFIED:20200414T084533Z
UID:9481-1587029400-1587051000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details \nThis course is run on Zoom as a live remote virtual training session led by our lead trainer\, Warren Wint. All course materials will be emailed to delegates prior to the course.
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-20/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200421T093000
DTEND;TZID=UTC:20200421T153000
DTSTAMP:20260419T192014
CREATED:20191111T105338Z
LAST-MODIFIED:20200414T090229Z
UID:9746-1587461400-1587483000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-20/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200428T093000
DTEND;TZID=UTC:20200428T153000
DTSTAMP:20260419T192014
CREATED:20190822T103446Z
LAST-MODIFIED:20200414T091051Z
UID:9482-1588066200-1588087800@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-21/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200430T093000
DTEND;TZID=UTC:20200430T153000
DTSTAMP:20260419T192014
CREATED:20190814T103200Z
LAST-MODIFIED:20200414T091319Z
UID:9332-1588239000-1588260600@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Virtual Remote Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-7/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200506T093000
DTEND;TZID=UTC:20200506T153000
DTSTAMP:20260419T192014
CREATED:20191111T105404Z
LAST-MODIFIED:20200414T092047Z
UID:9749-1588757400-1588779000@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-21/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200506T093000
DTEND;TZID=UTC:20200506T153000
DTSTAMP:20260419T192014
CREATED:20191111T114939Z
LAST-MODIFIED:20200414T092145Z
UID:9865-1588757400-1588779000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-16/
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200513T093000
DTEND;TZID=UTC:20200513T153000
DTSTAMP:20260419T192014
CREATED:20191111T104743Z
LAST-MODIFIED:20200414T095407Z
UID:9732-1589362200-1589383800@www.totalsuccess.co.uk
SUMMARY:Mediation Skills - Live Remote Virtual Training
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-15/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200514T093000
DTEND;TZID=UTC:20200514T153000
DTSTAMP:20260419T192014
CREATED:20190822T103512Z
LAST-MODIFIED:20200414T095913Z
UID:9485-1589448600-1589470200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-22/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200519T093000
DTEND;TZID=UTC:20200519T153000
DTSTAMP:20260419T192014
CREATED:20191111T105441Z
LAST-MODIFIED:20200414T100533Z
UID:9760-1589880600-1589902200@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Virtual Remote Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-22/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200526T093000
DTEND;TZID=UTC:20200526T153000
DTSTAMP:20260419T192014
CREATED:20191111T102251Z
LAST-MODIFIED:20200414T101209Z
UID:9688-1590485400-1590507000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-24/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200528T093000
DTEND;TZID=UTC:20200528T153000
DTSTAMP:20260419T192014
CREATED:20190814T103244Z
LAST-MODIFIED:20200414T101530Z
UID:9339-1590658200-1590679800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-8/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200603T093000
DTEND;TZID=UTC:20200603T153000
DTSTAMP:20260419T192014
CREATED:20200102T091333Z
LAST-MODIFIED:20200414T103746Z
UID:10050-1591176600-1591198200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-18/
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200603T093000
DTEND;TZID=UTC:20200603T153000
DTSTAMP:20260419T192014
CREATED:20200102T094117Z
LAST-MODIFIED:20200414T103949Z
UID:10154-1591176600-1591198200@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-23/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200610T093000
DTEND;TZID=UTC:20200610T153000
DTSTAMP:20260419T192014
CREATED:20200102T093959Z
LAST-MODIFIED:20200414T105327Z
UID:10150-1591781400-1591803000@www.totalsuccess.co.uk
SUMMARY:Mediation Skills - Live Remote Virtual Training
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-16/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200611T093000
DTEND;TZID=UTC:20200611T153000
DTSTAMP:20260419T192014
CREATED:20200102T092549Z
LAST-MODIFIED:20200414T105532Z
UID:10094-1591867800-1591889400@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-25/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200616T093000
DTEND;TZID=UTC:20200616T153000
DTSTAMP:20260419T192014
CREATED:20200102T094140Z
LAST-MODIFIED:20200414T110700Z
UID:10155-1592299800-1592321400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-24/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200623T093000
DTEND;TZID=UTC:20200623T153000
DTSTAMP:20260419T192014
CREATED:20200102T092608Z
LAST-MODIFIED:20200414T111553Z
UID:10095-1592904600-1592926200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-26/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200625T093000
DTEND;TZID=UTC:20200625T153000
DTSTAMP:20260419T192014
CREATED:20200102T091221Z
LAST-MODIFIED:20200414T111835Z
UID:10046-1593077400-1593099000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-10/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200708T093000
DTEND;TZID=UTC:20200708T153000
DTSTAMP:20260419T192014
CREATED:20200102T094022Z
LAST-MODIFIED:20200414T115523Z
UID:10151-1594200600-1594222200@www.totalsuccess.co.uk
SUMMARY:Mediation Skills - Live Remote Virtual Training
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-17/
CATEGORIES:Mediation Skills - 1 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200709T093000
DTEND;TZID=UTC:20200709T153000
DTSTAMP:20260419T192014
CREATED:20200102T092627Z
LAST-MODIFIED:20200414T115700Z
UID:10096-1594287000-1594308600@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-27/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200714T093000
DTEND;TZID=UTC:20200714T153000
DTSTAMP:20260419T192014
CREATED:20200102T094223Z
LAST-MODIFIED:20200414T120334Z
UID:10157-1594719000-1594740600@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-26/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
END:VCALENDAR