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UID:11739-1776418200-1776439800@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-live-remote-virtual-training-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTSTART;TZID=UTC:20260320T093000
DTEND;TZID=UTC:20260320T153000
DTSTAMP:20260419T212535
CREATED:20200927T203532Z
LAST-MODIFIED:20251102T095137Z
UID:11737-1773999000-1774020600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-live-remote-virtual-training-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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DTSTART;TZID=UTC:20260313T093000
DTEND;TZID=UTC:20260313T160000
DTSTAMP:20260419T212535
CREATED:20230512T115654Z
LAST-MODIFIED:20251102T095248Z
UID:15382-1773394200-1773417600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-open-face-to-face-workshop-9/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTSTART;TZID=UTC:20230414T093000
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CREATED:20220804T094115Z
LAST-MODIFIED:20220804T094115Z
UID:14159-1681464600-1681488000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-open-face-to-face-workshop-5/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTSTART;TZID=UTC:20230317T093000
DTEND;TZID=UTC:20230317T160000
DTSTAMP:20260419T212535
CREATED:20220804T094022Z
LAST-MODIFIED:20220804T094022Z
UID:14157-1679045400-1679068800@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-open-face-to-face-workshop-4/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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DTSTART;TZID=UTC:20230217T093000
DTEND;TZID=UTC:20230217T160000
DTSTAMP:20260419T212535
CREATED:20210820T072312Z
LAST-MODIFIED:20220804T093823Z
UID:13280-1676626200-1676649600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-open-face-to-face-workshop-3/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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DTSTART;TZID=UTC:20230208T093000
DTEND;TZID=UTC:20230208T153000
DTSTAMP:20260419T212535
CREATED:20210113T185545Z
LAST-MODIFIED:20220804T093156Z
UID:12787-1675848600-1675870200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Live Remote course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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DTSTART;TZID=UTC:20230120T093000
DTEND;TZID=UTC:20230120T160000
DTSTAMP:20260419T212535
CREATED:20200218T124831Z
LAST-MODIFIED:20220804T093748Z
UID:10547-1674207000-1674230400@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-22/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
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DTSTART;TZID=UTC:20230111T093000
DTEND;TZID=UTC:20230111T153000
DTSTAMP:20260419T212535
CREATED:20210113T185345Z
LAST-MODIFIED:20220804T093107Z
UID:12785-1673429400-1673451000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Live Remote course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
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DTSTART;TZID=UTC:20221214T093000
DTEND;TZID=UTC:20221214T153000
DTSTAMP:20260419T212535
CREATED:20200927T203341Z
LAST-MODIFIED:20220804T093026Z
UID:11735-1671010200-1671031800@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-live-remote-virtual-training/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20221118T093000
DTEND;TZID=UTC:20221118T153000
DTSTAMP:20260419T212535
CREATED:20200110T085116Z
LAST-MODIFIED:20220921T161414Z
UID:10257-1668763800-1668785400@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-21/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20201013T093000
DTEND;TZID=UTC:20201013T153000
DTSTAMP:20260419T212535
CREATED:20200102T091349Z
LAST-MODIFIED:20200927T203127Z
UID:10051-1602581400-1602603000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-19/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
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DTSTART;TZID=UTC:20200729T093000
DTEND;TZID=UTC:20200729T153000
DTSTAMP:20260419T212535
CREATED:20200102T091411Z
LAST-MODIFIED:20200414T121943Z
UID:10052-1596015000-1596036600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-20/
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
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DTEND;TZID=UTC:20200603T153000
DTSTAMP:20260419T212535
CREATED:20200102T091333Z
LAST-MODIFIED:20200414T103746Z
UID:10050-1591176600-1591198200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-18/
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
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DTSTART;TZID=UTC:20200506T093000
DTEND;TZID=UTC:20200506T153000
DTSTAMP:20260419T212535
CREATED:20191111T114939Z
LAST-MODIFIED:20200414T092145Z
UID:9865-1588757400-1588779000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-16/
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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DTEND;TZID=UTC:20200408T173000
DTSTAMP:20260419T212535
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LAST-MODIFIED:20191111T114917Z
UID:9866-1586338200-1586367000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-15/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200311T093000
DTEND;TZID=UTC:20200311T173000
DTSTAMP:20260419T212535
CREATED:20191111T114852Z
LAST-MODIFIED:20191111T114852Z
UID:9864-1583919000-1583947800@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-14/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTSTART;TZID=UTC:20200220T093000
DTEND;TZID=UTC:20200220T173000
DTSTAMP:20260419T212535
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UID:9863-1582191000-1582219800@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-7/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTSTART;TZID=UTC:20200115T093000
DTEND;TZID=UTC:20200115T173000
DTSTAMP:20260419T212535
CREATED:20191111T114804Z
LAST-MODIFIED:20191111T114804Z
UID:9862-1579080600-1579109400@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-6/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTSTART;TZID=UTC:20191218T093000
DTEND;TZID=UTC:20191218T173000
DTSTAMP:20260419T212535
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LAST-MODIFIED:20190627T151651Z
UID:9041-1576661400-1576690200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-5/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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DTSTART;TZID=UTC:20191118T093000
DTEND;TZID=UTC:20191118T173000
DTSTAMP:20260419T212535
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LAST-MODIFIED:20191113T103436Z
UID:9950-1574069400-1574098200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-17/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTEND;TZID=UTC:20190828T173000
DTSTAMP:20260419T212535
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LAST-MODIFIED:20190517T140244Z
UID:8626-1566984600-1567013400@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-4/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
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DTEND;TZID=UTC:20190731T173000
DTSTAMP:20260419T212535
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LAST-MODIFIED:20190517T111233Z
UID:8522-1564565400-1564594200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-3/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20190703T093000
DTEND;TZID=UTC:20190703T173000
DTSTAMP:20260419T212535
CREATED:20190517T092706Z
LAST-MODIFIED:20190517T092706Z
UID:8417-1562146200-1562175000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-2/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20190605T093000
DTEND;TZID=UTC:20190605T173000
DTSTAMP:20260419T212535
CREATED:20180501T113517Z
LAST-MODIFIED:20190121T100407Z
UID:7795-1559727000-1559755800@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-13-2019-01-14-2019-06-05/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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BEGIN:VEVENT
DTSTART;TZID=UTC:20190508T093000
DTEND;TZID=UTC:20190508T173000
DTSTAMP:20260419T212535
CREATED:20180501T113517Z
LAST-MODIFIED:20190121T100334Z
UID:7794-1557307800-1557336600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-13-2019-01-14-2019-05-08/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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BEGIN:VEVENT
DTSTART;TZID=UTC:20190410T093000
DTEND;TZID=UTC:20190410T173000
DTSTAMP:20260419T212535
CREATED:20180501T113517Z
LAST-MODIFIED:20190121T100310Z
UID:7793-1554888600-1554917400@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-13-2019-01-14-2019-04-10/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190313T093000
DTEND;TZID=UTC:20190313T173000
DTSTAMP:20260419T212535
CREATED:20180501T113517Z
LAST-MODIFIED:20190121T100238Z
UID:7792-1552469400-1552498200@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-13-2019-01-14-2019-03-13/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190213T093000
DTEND;TZID=UTC:20190213T173000
DTSTAMP:20260419T212535
CREATED:20180501T113517Z
LAST-MODIFIED:20190121T100039Z
UID:7791-1550050200-1550079000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-13-2019-01-14-2019-02-13/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190114T093000
DTEND;TZID=UTC:20190114T173000
DTSTAMP:20260419T212536
CREATED:20180501T113517Z
LAST-MODIFIED:20181011T160354Z
UID:7117-1547458200-1547487000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-13-2019-01-14/2019-01-14/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
END:VCALENDAR