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DTSTART;TZID=UTC:20260514T093000
DTEND;TZID=UTC:20260514T160000
DTSTAMP:20260505T133105
CREATED:20211129T215918Z
LAST-MODIFIED:20251030T145326Z
UID:13526-1778751000-1778774400@www.totalsuccess.co.uk
SUMMARY:Training the Trainer – 1 day - CPD Accredited Course - Face to Face training
DESCRIPTION:This one-day CPD accredited course is essential if you have just been promoted to a training or coaching role or you are an experienced trainer wish to refresh your training skills. This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nTraining the Trainer  CPD Accredited – 1-day course agenda\nMorning\n\nprinciples of training and learning\nworking with different learning styles\nhow to write and structure a course\nusing online training platforms\, whiteboards\, flip charts\, PowerPoint\, handouts and workbooks\nthe importance of planning\, and timing\nhow to keep the training interesting\n\nAfternoon\n\ndelivery skills maximising body language and communication\nthe importance of constructive feed back\ngroup control and handling difficult trainees\none to one training\npresentation and communication skills\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-1-day-cpd-accredited-course-face-to-face-training-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Other Courses,Training the Trainer - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260515T093000
DTEND;TZID=UTC:20260515T153000
DTSTAMP:20260505T133105
CREATED:20200927T203718Z
LAST-MODIFIED:20251102T095518Z
UID:11741-1778837400-1778859000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-live-remote-virtual-training-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260518T093000
DTEND;TZID=UTC:20260518T153000
DTSTAMP:20260505T133105
CREATED:20240918T131051Z
LAST-MODIFIED:20251101T174241Z
UID:16402-1779096600-1779118200@www.totalsuccess.co.uk
SUMMARY:Stress Management – 1 day - Live remote training course
DESCRIPTION:We provide training courses for managing stress\, handling stress\, reducing stress\, in fact all work related stress issues. Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it. Our courses have a proven track record in stress reduction and managing stress at work. We cover \n\nRecognising your own stressors\nPersonality types and reactions to stress\nHow your beliefs and perceptions cause stress\nManaging yourself\nDoes your job cause stress?\nWhat else causes stress?\nDeveloping a stress strategy\nDeveloping strategies for stress management\nSelf Management\nManaging change\nRelaxation techniques\nAssertiveness skills\nPlanning your next step\nCourse action planning\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/stress-management-1-day-live-remote-training-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Other Courses,Stress Management - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260518T093000
DTEND;TZID=UTC:20260518T160000
DTSTAMP:20260505T133105
CREATED:20230614T125906Z
LAST-MODIFIED:20251101T112207Z
UID:15560-1779096600-1779120000@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop-12/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260518T093000
DTEND;TZID=UTC:20260519T153000
DTSTAMP:20260505T133105
CREATED:20211203T154902Z
LAST-MODIFIED:20251021T144139Z
UID:13583-1779096600-1779204600@www.totalsuccess.co.uk
SUMMARY:The New Manager – CPD Accredited - 2 day Live remote training
DESCRIPTION:If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. We will cover Assertive Leadership\, Managing the Difficult Conversation\, Team Building\, Situational Leadership\, Appraisal Skills\, Motivation and Training/Coaching Skills. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/the-new-manager-cpd-accredited-2-day-live-remote-training-17/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:The New Manager
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260518T093000
DTEND;TZID=UTC:20260519T153000
DTSTAMP:20260505T133105
CREATED:20230511T144654Z
LAST-MODIFIED:20251101T103213Z
UID:15267-1779096600-1779204600@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 2 day - CPD accredited course - Live remote course
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This two-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nAgenda\n\nIntroduction/aims/objectives\nPresentation principles\nOne minute presentations and critique\nEstablishing presentation aims and key messages\nCreating powerful beginnings and endings\nKeeping audience attention\nPresenting with PowerPoint\nOvercoming fear\nVoice projection skills – techniques to improve your vocal image.\nEssential body language – maximise your non-verbal image\nVideo critique – all presentations will be videoed for objective assessment\nFinal paperwork and course close\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-2-day-cpd-accredited-course-live-remote-course-14/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260519T093000
DTEND;TZID=UTC:20260519T160000
DTSTAMP:20260505T133105
CREATED:20210106T190501Z
LAST-MODIFIED:20251209T011438Z
UID:12357-1779183000-1779206400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - Face to Face 1 day training course
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-1-day-training-course-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260520T093000
DTEND;TZID=UTC:20260520T153000
DTSTAMP:20260505T133105
CREATED:20200912T164244Z
LAST-MODIFIED:20260324T103821Z
UID:11377-1779269400-1779291000@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260520T093000
DTEND;TZID=UTC:20260520T153000
DTSTAMP:20260505T133105
CREATED:20240918T123447Z
LAST-MODIFIED:20251021T153941Z
UID:16386-1779269400-1779291000@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Live remote virtual course
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-live-remote-virtual-course-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260521T093000
DTEND;TZID=UTC:20260521T153000
DTSTAMP:20260505T133105
CREATED:20210110T154939Z
LAST-MODIFIED:20251020T150509Z
UID:12498-1779355800-1779377400@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – Live Remote Virtual Training
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-live-remote-virtual-training-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260521T093000
DTEND;TZID=UTC:20260521T153000
DTSTAMP:20260505T133105
CREATED:20210113T145545Z
LAST-MODIFIED:20251021T140432Z
UID:12747-1779355800-1779377400@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day live remote training
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details \n  \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-live-remote-training-6/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260521T093000
DTEND;TZID=UTC:20260522T160000
DTSTAMP:20260505T133105
CREATED:20210107T164257Z
LAST-MODIFIED:20251021T144430Z
UID:12375-1779355800-1779465600@www.totalsuccess.co.uk
SUMMARY:The New Manager – CPD Accredited - 2 day Face to Face training course
DESCRIPTION:If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. We will cover Assertive Leadership\, Managing the Difficult Conversation\, Team Building\, Situational Leadership\, Appraisal Skills\, Motivation and Training/Coaching Skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/the-new-manager-cpd-accredited-2-day-face-to-face-training-course-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:The New Manager
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260525T093000
DTEND;TZID=UTC:20260525T153000
DTSTAMP:20260505T133105
CREATED:20240918T104840Z
LAST-MODIFIED:20260317T154134Z
UID:16312-1779701400-1779723000@www.totalsuccess.co.uk
SUMMARY:Advanced Presentation Skills – CPD Accredited - 1 day - Live Remote Virtual Course
DESCRIPTION:Our one-day CPD accredited advanced presentation skills course gives you a platform to demonstrate your leadership qualities\, communication skills\, sales ability\, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximise your message and increase your credibility in the eyes of colleagues and clients. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/advanced-presentation-skills-cpd-accredited-1-day-live-remote-virtual-course-29/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Advanced Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260525T093000
DTEND;TZID=UTC:20260525T160000
DTSTAMP:20260505T133105
CREATED:20200920T142739Z
LAST-MODIFIED:20251101T101332Z
UID:11636-1779701400-1779724800@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - Face to Face CPD accredited training
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T153000
DTSTAMP:20260505T133105
CREATED:20230511T131437Z
LAST-MODIFIED:20260106T152405Z
UID:15201-1779787800-1779809400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - Live Remote Virtual Training
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-live-remote-virtual-training-21/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260505T133105
CREATED:20210105T150011Z
LAST-MODIFIED:20260402T085151Z
UID:12288-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to face training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260505T133105
CREATED:20230510T093733Z
LAST-MODIFIED:20260324T095804Z
UID:14966-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Delegation Skills Training Course - Face to Face course
DESCRIPTION:It is recognised that the best managers are the ones who can delegate. The modern manager\, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. \nOur programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
URL:https://www.totalsuccess.co.uk/course/delegation-skills-training-course-face-to-face-course-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Delegation Skills
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260526T093000
DTEND;TZID=UTC:20260526T160000
DTSTAMP:20260505T133105
CREATED:20230510T124705Z
LAST-MODIFIED:20260106T152312Z
UID:15029-1779787800-1779811200@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Face to Face course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter-writing tools\, tips and techniques and includes constructive email and letter templates. This productive course will demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.30-12.30 Morning \n1.00-4.00 Afternoon \nCOURSE AIMS & OBJECTIVES\nFollowing this course\, delegates will: \n\nBe able to write more effective emails and letters in less time\nLearn how to write emails\, letters\, and reports that interest the reader and increase the power to influence\nLearn to use several new techniques that will take the pain out of preparing a longer letter or report\nDevelop confidence in their written communication skills\n\nCOURSE AGENDA \nBelow is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs. \n\nKey steps to ensure successful email and letter writing\nCollecting and sequencing ideas\nPlanning and structuring your emails and letters\nHow to interest and persuade the reader\nWriting in plain English\nPunctuation and grammar exercises\nDesign\, presentation and layout\nHow to write emails and letters dealing effectively with complaints\nHow to use language that is assertive\, persuasive and customer caring\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-face-to-face-course-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260527T093000
DTEND;TZID=UTC:20260527T160000
DTSTAMP:20260505T133105
CREATED:20240918T123412Z
LAST-MODIFIED:20251021T153836Z
UID:16384-1779874200-1779897600@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Open Face to Face Workshop
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-open-face-to-face-workshop-16/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260527T093000
DTEND;TZID=UTC:20260528T160000
DTSTAMP:20260505T133105
CREATED:20220722T131041Z
LAST-MODIFIED:20260106T152456Z
UID:14141-1779874200-1779984000@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 2 day course - CPD Accredited - Open Face to Face Workshop
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-2-day-course-cpd-accredited-open-face-to-face-workshop-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 2 Day
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T093000
DTEND;TZID=UTC:20260528T153000
DTSTAMP:20260505T133105
CREATED:20230504T105915Z
LAST-MODIFIED:20260315T164134Z
UID:14673-1779960600-1779982200@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day - Live remote virtual training course
DESCRIPTION:This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: \n\nSales skills for non-sales people\nOrganisation strategies for future sales\nAccount planning for initial contacts and follow up calls\nUnderstanding ‘why’ customers buy\nHow to make quality appointments\nQuestioning techniques\nSelling benefits\nRecognising buying motives and identifying buying signals\nClosing skills\nHandling objections\nThe Power of ‘Following Up’\nCustomer Style Analysis\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-live-remote-virtual-training-course-23/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Account Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T093000
DTEND;TZID=UTC:20260528T160000
DTSTAMP:20260505T133105
CREATED:20210110T161320Z
LAST-MODIFIED:20251020T150554Z
UID:12517-1779960600-1779984000@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day Face to Face course - CPD Accredited
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T093000
DTEND;TZID=UTC:20260529T160000
DTSTAMP:20260505T133105
CREATED:20201231T192631Z
LAST-MODIFIED:20251118T173109Z
UID:12154-1779960600-1780070400@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited course - Face to Face Workshop
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-course-face-to-face-workshop-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260601T093000
DTEND;TZID=UTC:20260602T153000
DTSTAMP:20260505T133105
CREATED:20201231T190838Z
LAST-MODIFIED:20251118T173826Z
UID:12133-1780306200-1780414200@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited - Live remote course
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-live-remote-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260602T093000
DTEND;TZID=UTC:20260602T153000
DTSTAMP:20260505T133105
CREATED:20230510T123246Z
LAST-MODIFIED:20251021T085329Z
UID:15014-1780392600-1780414200@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Live virtual course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive email and letter templates. This productive course will  demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-live-virtual-course-20/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260602T093000
DTEND;TZID=UTC:20260602T160000
DTSTAMP:20260505T133105
CREATED:20210109T125118Z
LAST-MODIFIED:20251005T144823Z
UID:12472-1780392600-1780416000@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – 1 day - CPD Accredited - Face to Face Training Course
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to coaching design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the coaching in a credible and creative way.\nEnsure the coaching is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n  \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-1-day-cpd-accredited-face-to-face-training-course-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260602T093000
DTEND;TZID=UTC:20260602T160000
DTSTAMP:20260505T133105
CREATED:20230512T123502Z
LAST-MODIFIED:20260324T104233Z
UID:15405-1780392600-1780416000@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-face-to-face-training-course-13/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260602T093000
DTEND;TZID=UTC:20260602T160000
DTSTAMP:20260505T133105
CREATED:20240918T110908Z
LAST-MODIFIED:20260323T102724Z
UID:16334-1780392600-1780416000@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – Face to face workshop -  1 day
DESCRIPTION:This Assertiveness and Managing Conflict course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go unnoticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-face-to-face-workshop-1-day-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260603T093000
DTEND;TZID=UTC:20260603T153000
DTSTAMP:20260505T133105
CREATED:20200915T153407Z
LAST-MODIFIED:20260323T095451Z
UID:11458-1780479000-1780500600@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260603T093000
DTEND;TZID=UTC:20260603T153000
DTSTAMP:20260505T133105
CREATED:20210823T172524Z
LAST-MODIFIED:20251020T141433Z
UID:13325-1780479000-1780500600@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-training-course-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
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