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X-ORIGINAL-URL:https://www.totalsuccess.co.uk
X-WR-CALDESC:Events for Total Success Training
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TZID:UTC
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TZOFFSETFROM:+0000
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DTSTART:20190101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20200716T093000
DTEND;TZID=UTC:20200716T173000
DTSTAMP:20260405T171117
CREATED:20200102T085954Z
LAST-MODIFIED:20200102T085954Z
UID:9997-1594891800-1594920600@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day
DESCRIPTION:The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-26/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Account Management
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200717T093000
DTEND;TZID=UTC:20200717T153000
DTSTAMP:20260405T171117
CREATED:20200102T090711Z
LAST-MODIFIED:20200414T120544Z
UID:10025-1594978200-1594999800@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Virtual Remote Training
DESCRIPTION:This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-1-day-30/
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200717T093000
DTEND;TZID=UTC:20200717T153000
DTSTAMP:20260405T171117
CREATED:20200102T091840Z
LAST-MODIFIED:20200414T120618Z
UID:10068-1594978200-1594999800@www.totalsuccess.co.uk
SUMMARY:Delegation Skills - Live Remote Virtual Training
DESCRIPTION:It is recognised that the best managers are the ones who can delegate. The modern manager\, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. \nOur programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
URL:https://www.totalsuccess.co.uk/course/delegation-skills-25/
CATEGORIES:Delegation Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200717T093000
DTEND;TZID=UTC:20200717T173000
DTSTAMP:20260405T171117
CREATED:20200102T093622Z
LAST-MODIFIED:20200102T093622Z
UID:10141-1594978200-1595007000@www.totalsuccess.co.uk
SUMMARY:Managing the Difficult Appraisal - 1 day
DESCRIPTION:This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance\, behaviour or attitude. This type of interview needs to be handled well if the manager is to make the best of the performance appraisal. Handled badly and both manager and employee may walk away frustrated and demotivated. Handled well and a highly productive meeting can reinvigorate a poorly performing employee. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-the-difficult-appraisal-1-day-29/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Managing the Difficult Appraisal - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200720T093000
DTEND;TZID=UTC:20200720T153000
DTSTAMP:20260405T171117
CREATED:20200102T093242Z
LAST-MODIFIED:20200414T120759Z
UID:10123-1595237400-1595259000@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building – Live Remote Virtual Training
DESCRIPTION:Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-1-day-29/
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200720T093000
DTEND;TZID=UTC:20200720T153000
DTSTAMP:20260405T171117
CREATED:20200102T095329Z
LAST-MODIFIED:20200414T120845Z
UID:10194-1595237400-1595259000@www.totalsuccess.co.uk
SUMMARY:Stress Management – Live Remote Virtual Training
DESCRIPTION:We provide training courses for managing stress\, handling stress\, reducing stress\, in fact all work related stress issues. Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it. Our courses have a proven track record in stress reduction and managing stress at work. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/stress-management-1-day-31/
CATEGORIES:Other Courses,Stress Management - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200720T093000
DTEND;TZID=UTC:20200720T153000
DTSTAMP:20260405T171117
CREATED:20200102T100521Z
LAST-MODIFIED:20200414T120936Z
UID:10227-1595237400-1595259000@www.totalsuccess.co.uk
SUMMARY:Train the Trainer – Live Remote Virtual Training
DESCRIPTION:This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-1-day-30/
CATEGORIES:Other Courses,Training the Trainer - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200721T093000
DTEND;TZID=UTC:20200721T153000
DTSTAMP:20260405T171117
CREATED:20200102T092645Z
LAST-MODIFIED:20200414T121015Z
UID:10097-1595323800-1595345400@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling – Live Remote Virtual Training
DESCRIPTION:This is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-1-day-28/
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200721T093000
DTEND;TZID=UTC:20200721T153000
DTSTAMP:20260405T171117
CREATED:20200102T095809Z
LAST-MODIFIED:20200924T192712Z
UID:10207-1595323800-1595345400@www.totalsuccess.co.uk
SUMMARY:Time Management – Live Remote Virtual Training
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-32/
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200721T093000
DTEND;TZID=UTC:20200721T173000
DTSTAMP:20260405T171117
CREATED:20200102T090904Z
LAST-MODIFIED:20200102T090904Z
UID:10033-1595323800-1595352600@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – 1 day
DESCRIPTION:This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-1-day-28/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200722T093000
DTEND;TZID=UTC:20200722T170000
DTSTAMP:20260405T171117
CREATED:20200102T094608Z
LAST-MODIFIED:20200102T094608Z
UID:10169-1595410200-1595437200@www.totalsuccess.co.uk
SUMMARY:Performance Management - 1 Day
DESCRIPTION:One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction\, motivation and goal achievement of your team. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/performance-management-1-day-28/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Performance Management
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200723T093000
DTEND;TZID=UTC:20200723T153000
DTSTAMP:20260405T171117
CREATED:20200102T091242Z
LAST-MODIFIED:20200414T121305Z
UID:10047-1595496600-1595518200@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-11/
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200723T093000
DTEND;TZID=UTC:20200723T173000
DTSTAMP:20260405T171117
CREATED:20200102T092840Z
LAST-MODIFIED:20200102T092840Z
UID:10105-1595496600-1595525400@www.totalsuccess.co.uk
SUMMARY:High Impact Writing Skills - 1 day training course
DESCRIPTION:This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business\, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition\, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients\, directors and senior managers. \nCourse contents and agenda – 9.30am-4.30pm  \nBy the end of this part of the course\, participants will be able to: \n\nWrite powerful correspondence that both influences and persuades\nDescribe the key steps involved in the preparation of an email or letter\nStructure a document in a logical sequence\nWrite an interesting and persuasive email or letter\n\n 
URL:https://www.totalsuccess.co.uk/course/high-impact-writing-skills-1-day-training-course-27/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:High Impact Writing Skills
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200723T093000
DTEND;TZID=UTC:20200723T173000
DTSTAMP:20260405T171117
CREATED:20200102T093639Z
LAST-MODIFIED:20200102T093639Z
UID:10139-1595496600-1595525400@www.totalsuccess.co.uk
SUMMARY:Managing the Difficult Appraisal - 1 day
DESCRIPTION:This course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance\, behaviour or attitude. This type of interview needs to be handled well if the manager is to make the best of the performance appraisal. Handled badly and both manager and employee may walk away frustrated and demotivated. Handled well and a highly productive meeting can reinvigorate a poorly performing employee. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-the-difficult-appraisal-1-day-30/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Managing the Difficult Appraisal - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200724T093000
DTEND;TZID=UTC:20200724T153000
DTSTAMP:20260405T171117
CREATED:20200102T091054Z
LAST-MODIFIED:20200414T121454Z
UID:10041-1595583000-1595604600@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – Live Remote Virtual Training
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-1-day-30/
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200727T093000
DTEND;TZID=UTC:20200727T153000
DTSTAMP:20260405T171117
CREATED:20200102T093057Z
LAST-MODIFIED:20200915T123044Z
UID:10114-1595842200-1595863800@www.totalsuccess.co.uk
SUMMARY:Letter and Report Writing – 1 day - Live Remote Virtual Course
DESCRIPTION:Our letter writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive letter and report templates. This productive course will also demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/letter-and-report-writing-1-day-35/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200728T093000
DTEND;TZID=UTC:20200728T153000
DTSTAMP:20260405T171117
CREATED:20200102T093444Z
LAST-MODIFIED:20200414T121901Z
UID:10132-1595928600-1595950200@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.
URL:https://www.totalsuccess.co.uk/course/managing-meetings-28/
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200728T093000
DTEND;TZID=UTC:20200728T173000
DTSTAMP:20260405T171117
CREATED:20200102T090032Z
LAST-MODIFIED:20200102T090032Z
UID:10002-1595928600-1595957400@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day
DESCRIPTION:The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-27/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Account Management
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200729T093000
DTEND;TZID=UTC:20200729T153000
DTSTAMP:20260405T171117
CREATED:20200102T091411Z
LAST-MODIFIED:20200414T121943Z
UID:10052-1596015000-1596036600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-20/
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200729T093000
DTEND;TZID=UTC:20200729T153000
DTSTAMP:20260405T171117
CREATED:20200102T094242Z
LAST-MODIFIED:20200414T122034Z
UID:10158-1596015000-1596036600@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – Live Remote Virtual Training
DESCRIPTION:Our Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-1-day-27/
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200729T093000
DTEND;TZID=UTC:20200730T173000
DTSTAMP:20260405T171117
CREATED:20200102T100057Z
LAST-MODIFIED:20200102T100057Z
UID:10222-1596015000-1596130200@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-17/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200730T093000
DTEND;TZID=UTC:20200730T153000
DTSTAMP:20260405T171117
CREATED:20200224T151753Z
LAST-MODIFIED:20200414T122242Z
UID:10594-1596101400-1596123000@www.totalsuccess.co.uk
SUMMARY:Project Management for Non-Project Managers – Live Remote Virtual Training
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-18/
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200730T093000
DTEND;TZID=UTC:20200730T153000
DTSTAMP:20260405T171117
CREATED:20200224T151840Z
LAST-MODIFIED:20200414T122336Z
UID:10596-1596101400-1596123000@www.totalsuccess.co.uk
SUMMARY:PowerPoint Presentation Skills – Live Remote Virtual Training
DESCRIPTION:Our objective is to teach you the skills and techniques which will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/powerpoint-presentation-skills-1-day-16/
CATEGORIES:Powerpoint Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200731T093000
DTEND;TZID=UTC:20200731T153000
DTSTAMP:20260405T171117
CREATED:20200224T152105Z
LAST-MODIFIED:20200414T122621Z
UID:10600-1596187800-1596209400@www.totalsuccess.co.uk
SUMMARY:Presentation Skills - Live Remote Virtual Training
DESCRIPTION:Our objective is to teach you the skills and techniques which will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-22/
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200803T093000
DTEND;TZID=UTC:20200803T153000
DTSTAMP:20260405T171117
CREATED:20200110T085825Z
LAST-MODIFIED:20200414T122914Z
UID:10288-1596447000-1596468600@www.totalsuccess.co.uk
SUMMARY:Interviewing Skills – Live Remote Virtual Training
DESCRIPTION:Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s). Our Interviewing course will show candidates how to; gain winning interview skills; give better interviews; be a better interviewer and learn how to interview effectively. As well as improving interviewing skills\, delegates will also learn recruitment and employment law. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/interviewing-skills-1-day-29/
CATEGORIES:Interviewing Skills - 1 Day,Other Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200803T093000
DTEND;TZID=UTC:20200803T153000
DTSTAMP:20260405T171117
CREATED:20200110T091101Z
LAST-MODIFIED:20200414T123054Z
UID:10334-1596447000-1596468600@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – Live Remote Virtual Training
DESCRIPTION:Our dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-32/
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200803T093000
DTEND;TZID=UTC:20200803T170000
DTSTAMP:20260405T171117
CREATED:20200110T092152Z
LAST-MODIFIED:20200110T092152Z
UID:10358-1596447000-1596474000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-4/
LOCATION:&Meetings\, 150 Minories\, London\, EC3N 1LS\, 150 Minories\, London\, EC3N 1LS\, United Kingdom
CATEGORIES:Complaint Handling
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=&Meetings 150 Minories London EC3N 1LS 150 Minories London EC3N 1LS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=150 Minories:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200804T093000
DTEND;TZID=UTC:20200804T153000
DTSTAMP:20260405T171117
CREATED:20200110T085921Z
LAST-MODIFIED:20200414T123140Z
UID:10283-1596533400-1596555000@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – Live Remote Virtual Training
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-1-day-31/
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200804T093000
DTEND;TZID=UTC:20200804T153000
DTSTAMP:20260405T171117
CREATED:20200110T090356Z
LAST-MODIFIED:20200414T123234Z
UID:10303-1596533400-1596555000@www.totalsuccess.co.uk
SUMMARY:Time Management – Live Remote Virtual Training
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-33/
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200804T093000
DTEND;TZID=UTC:20200804T153000
DTSTAMP:20260405T171117
CREATED:20200110T091313Z
LAST-MODIFIED:20200414T123330Z
UID:10332-1596533400-1596555000@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training
DESCRIPTION:This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-1-day-32/
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
END:VCALENDAR