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DTSTART;TZID=UTC:20261211T093000
DTEND;TZID=UTC:20261211T153000
DTSTAMP:20260413T163315Z
CREATED:20230512T110356Z
LAST-MODIFIED:20260413T163315Z
UID:15369-1796981400-1797003000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-live-remote-virtual-training-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261211T093000
DTEND;TZID=UTC:20261211T160000
DTSTAMP:20260317T143000Z
CREATED:20211217T153434Z
LAST-MODIFIED:20260317T143000Z
UID:13648-1796981400-1797004800@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – 1 day Open Face to Face Workshop
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-open-face-to-face-workshop-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261211T093000
DTEND;TZID=UTC:20261211T160000
DTSTAMP:20260407T142220Z
CREATED:20230511T144313Z
LAST-MODIFIED:20260407T142220Z
UID:15265-1796981400-1797004800@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - CPD accredited training - Open Face to Face Workshop
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-open-face-to-face-workshop-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261214T093000
DTEND;TZID=UTC:20261214T153000
DTSTAMP:20260412T195212Z
CREATED:20200927T214710Z
LAST-MODIFIED:20260412T195212Z
UID:11774-1797240600-1797262200@www.totalsuccess.co.uk
SUMMARY:Stress Management – Live Remote Virtual Training
DESCRIPTION:We provide training courses for managing stress\, handling stress\, reducing stress\, in fact all work related stress issues. Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it. Our courses have a proven track record in stress reduction and managing stress at work. We cover: \n\nRecognising your own stressors\nPersonality types and reactions to stress\nHow your beliefs and perceptions cause stress\nManaging yourself\nDoes your job cause stress?\nWhat else causes stress?\nDeveloping a stress strategy\nDeveloping strategies for stress management\nSelf Management\nManaging change\nRelaxation techniques\nAssertiveness skills\nPlanning your next step\nCourse action planning\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/stress-management-live-remote-virtual-training-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Other Courses,Stress Management - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261214T093000
DTEND;TZID=UTC:20261214T153000
DTSTAMP:20260329T205535Z
CREATED:20210110T181610Z
LAST-MODIFIED:20260329T205535Z
UID:12531-1797240600-1797262200@www.totalsuccess.co.uk
SUMMARY:Interviewing Skills – CPD Accredited - Live Remote Virtual Training
DESCRIPTION:Our one-day CPD Accredited interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s). Our Interviewing course will show candidates how to; gain winning interview skills; construct and ask great questions: tips for evaluating the effective candidate; plan and structue better interviews; become a more confident interviewer and learn how to interview effectively to pick the best candidate. As well as improving interviewing skills\, delegates will also learn employment law; video and telephone interviewing and how to follow up references. \nAgenda\n\nWelcome\, introductions\, course programme and objectives.\nThe cost of recruitment and staff turnover\nIdentifying the causes of poor recruitment\nStrategies for effective recruitment practice\nThe stages of recruitment.\nDesigning a job description and person profile\nAnalysing application forms and cv’s\nTechniques for opening the interview\nRole-play – Interview introduction\nQuestioning the candidate\nRole-play questioning the candidate\nClosing the interview and outlining doubts\nFinal role-play – closing the interview\nInterviewing and the law\nAction planning\nClose course and final paperwork\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/interviewing-skills-cpd-accredited-live-remote-virtual-training-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing Skills - 1 Day,Other Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261214T093000
DTEND;TZID=UTC:20261214T153000
DTSTAMP:20260317T142846Z
CREATED:20230512T085901Z
LAST-MODIFIED:20260317T142846Z
UID:15333-1797240600-1797262200@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – Live Remote Virtual Training - 1 Day CPD Accredited
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It covers sales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details \n 
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-live-remote-virtual-training-1-day-cpd-accredited-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261214T093000
DTEND;TZID=UTC:20261214T153000
DTSTAMP:20260403T121314Z
CREATED:20240918T122112Z
LAST-MODIFIED:20260403T121314Z
UID:16368-1797240600-1797262200@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day live remote virtual training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-live-remote-virtual-training-course-13/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261214T093000
DTEND;TZID=UTC:20261215T160000
DTSTAMP:20260407T151305Z
CREATED:20250205T112147Z
LAST-MODIFIED:20260407T151305Z
UID:16639-1797240600-1797350400@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 2 day course - CPD Accredited - Open Face to Face Workshop
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-2-day-course-cpd-accredited-open-face-to-face-workshop-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 2 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261215T093000
DTEND;TZID=UTC:20261215T153000
DTSTAMP:20260407T140506Z
CREATED:20210113T193100Z
LAST-MODIFIED:20260407T140506Z
UID:12810-1797327000-1797348600@www.totalsuccess.co.uk
SUMMARY:Performance Management Training Course - 1 Day Live Virtual Remote Course
DESCRIPTION:One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction\, motivation and goal achievement of your team. \n\nDefining performance problems and problem employees\nEffective action plans\nEssential follow-up and keeping the employee on track\nHow to give positive criticism and feedback\nMotivation theory and practice\nMotivating the demotivated employee to perform\nUsing the praise/criticism quadrant for timely and constructive feedback\nUsing praise as a catalyst for future excellence\nHow to motivate in a fun way\nHow to deliver bad news\nEffective communication to overcoming conflict\nAssessing the current state of motivation within your team\nSmart goal setting and how to follow-up\nSetting standards and follow up\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/performance-management-training-course-1-day-live-virtual-remote-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Performance Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261215T093000
DTEND;TZID=UTC:20261215T160000
DTSTAMP:20260219T122404Z
CREATED:20210106T190805Z
LAST-MODIFIED:20260219T122404Z
UID:12365-1797327000-1797350400@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - 1 day Face to Face training course
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-1-day-training-course-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261216T093000
DTEND;TZID=UTC:20261216T153000
DTSTAMP:20260324T110922Z
CREATED:20210102T194456Z
LAST-MODIFIED:20260324T110922Z
UID:12234-1797413400-1797435000@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-21/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261216T093000
DTEND;TZID=UTC:20261216T153000
DTSTAMP:20260407T131436Z
CREATED:20210113T010652Z
LAST-MODIFIED:20260407T131436Z
UID:12692-1797413400-1797435000@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Live remote virtual course
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-live-remote-virtual-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261216T093000
DTEND;TZID=UTC:20261216T160000
DTSTAMP:20260328T155132Z
CREATED:20201231T174125Z
LAST-MODIFIED:20260328T155132Z
UID:12092-1797413400-1797436800@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261217T093000
DTEND;TZID=UTC:20261217T153000
DTSTAMP:20260403T110825Z
CREATED:20230510T143744Z
LAST-MODIFIED:20260403T110825Z
UID:15074-1797499800-1797521400@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day live remote training
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details \n  \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-live-remote-training-17/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261221T093000
DTEND;TZID=UTC:20261221T160000
DTSTAMP:20260407T144329Z
CREATED:20211219T110634Z
LAST-MODIFIED:20260407T144329Z
UID:13721-1797845400-1797868800@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270105T093000
DTEND;TZID=UTC:20270105T160000
DTSTAMP:20260324T105145Z
CREATED:20210103T170104Z
LAST-MODIFIED:20260324T105145Z
UID:12251-1799141400-1799164800@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Face to Face training
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-face-to-face-training-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270106T093000
DTEND;TZID=UTC:20270106T153000
DTSTAMP:20260323T101457Z
CREATED:20200915T153600Z
LAST-MODIFIED:20260323T101457Z
UID:11462-1799227800-1799249400@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-6/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270106T093000
DTEND;TZID=UTC:20270106T153000
DTSTAMP:20260328T155234Z
CREATED:20201004T201020Z
LAST-MODIFIED:20260328T155234Z
UID:11823-1799227800-1799249400@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Live remote course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270107T093000
DTEND;TZID=UTC:20270107T153000
DTSTAMP:20260407T144430Z
CREATED:20200918T160510Z
LAST-MODIFIED:20260407T144430Z
UID:11600-1799314200-1799335800@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Live remote course
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-live-remote-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270107T093000
DTEND;TZID=UTC:20270107T153000
DTSTAMP:20260328T170137Z
CREATED:20200925T155607Z
LAST-MODIFIED:20260328T170137Z
UID:11672-1799314200-1799335800@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care - Live Remote Virtual Training
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-live-remote-virtual-training-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270107T093000
DTEND;TZID=UTC:20270108T153000
DTSTAMP:20251101T175659Z
CREATED:20200924T204918Z
LAST-MODIFIED:20251101T175659Z
UID:11657-1799314200-1799422200@www.totalsuccess.co.uk
SUMMARY:Train the Trainer - Writing\, structuring and delivering live remote training courses via Zoom - 2 Day - CPD accredited
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and engaging live content using remote platforms such as Zoom\, Teams or Webex. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/train-the-trainer-writing-structuring-and-delivering-live-remote-training-courses-via-zoom-2-day-cpd-accredited/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:structuring and delivering live remote training courses,Train the Trainer - Writing and structuring live online training,Training the Trainer – 2 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270108T093000
DTEND;TZID=UTC:20270108T153000
DTSTAMP:20260328T171813Z
CREATED:20230510T091929Z
LAST-MODIFIED:20260328T171813Z
UID:14942-1799400600-1799422200@www.totalsuccess.co.uk
SUMMARY:Delegation Skills - Live Remote Virtual Training Course
DESCRIPTION:It is recognised that the best managers are the ones who can delegate. The modern manager\, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. \nOur programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\nFor full course details click this link \n\nDelegation Skills – Open Course \n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/delegation-skills-live-remote-virtual-training-course-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Delegation Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270108T093000
DTEND;TZID=UTC:20270108T153000
DTSTAMP:20260407T142318Z
CREATED:20230511T134521Z
LAST-MODIFIED:20260407T142318Z
UID:15235-1799400600-1799422200@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - CPD accredited training - Live remote course
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nAGENDA \n\nIntroduction/aims/objectives\nPresentation principles\nOne minute presentations and critique\nEstablishing presentation aims and key messages\nCreating powerful beginnings and endings\nKeeping audience attention\nPresenting with PowerPoint\nOvercoming fear\nVoice projection skills – techniques to improve your vocal image.\nEssential body language – maximise your non-verbal image\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-live-remote-course-5/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270108T093000
DTEND;TZID=UTC:20270108T160000
DTSTAMP:20260323T101615Z
CREATED:20210101T174515Z
LAST-MODIFIED:20260323T101615Z
UID:12168-1799400600-1799424000@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills Training – 1 day - CPD accredited course - Face to face workshop
DESCRIPTION:This CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-training-1-day-cpd-accredited-course-face-to-face-workshop-5/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270108T093000
DTEND;TZID=UTC:20270108T160000
DTSTAMP:20260317T143239Z
CREATED:20230512T105037Z
LAST-MODIFIED:20260317T143239Z
UID:15351-1799400600-1799424000@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – CPD accredited course - 1 day Open Face to Face Workshop
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It covers sales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details \n 
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-cpd-accredited-course-1-day-open-face-to-face-workshop-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270108T093000
DTEND;TZID=UTC:20270108T160000
DTSTAMP:20260413T163416Z
CREATED:20230512T115416Z
LAST-MODIFIED:20260413T163416Z
UID:15380-1799400600-1799424000@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-open-face-to-face-workshop-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270108T093000
DTEND;TZID=UTC:20270108T160000
DTSTAMP:20260403T113737Z
CREATED:20240918T121852Z
LAST-MODIFIED:20260403T113737Z
UID:16362-1799400600-1799424000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day - Face to Face Course
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \n Full Course Details \n 
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-face-to-face-course-12/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
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GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20270111T093000
DTEND;TZID=UTC:20270111T153000
DTSTAMP:20260317T143342Z
CREATED:20200102T095509Z
LAST-MODIFIED:20260317T143342Z
UID:10202-1799659800-1799681400@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – Live Remote Virtual Training
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-1-day-17/
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
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BEGIN:VEVENT
DTSTART;TZID=UTC:20270111T093000
DTEND;TZID=UTC:20270111T153000
DTSTAMP:20260329T205713Z
CREATED:20210110T181903Z
LAST-MODIFIED:20260329T205713Z
UID:12528-1799659800-1799681400@www.totalsuccess.co.uk
SUMMARY:Interviewing Skills – CPD Accredited - Live remote training course
DESCRIPTION:Our one-day CPD Accredited interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s). Our Interviewing course will show candidates how to; gain winning interview skills; construct and ask great questions: tips for evaluating the effective candidate; plan and structue better interviews; become a more confident interviewer and learn how to interview effectively to pick the best candidate. As well as improving interviewing skills\, delegates will also learn employment law; video and telephone interviewing and how to follow up references. \nMorning – 9.30-1.00\n\nWelcome\, introductions\, course programme and objectives.\nThe cost of recruitment and staff turnover\nIdentifying the causes of poor recruitment\nStrategies for effective recruitment practice\nThe stages of recruitment.\nDesigning a job description and person profile\nAnalysing application forms and cv’s\nTechniques for opening the interview\n\nAfternoon – 2.00-5.30\n\nRole-play – Interview introduction\nQuestioning the candidate\nRole-play questioning the candidate\nClosing the interview and outlining doubts\nFinal role-play – closing the interview\nInterviewing and the law\nAction planning\nClose course and final paperwork\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/interviewing-skills-cpd-accredited-face-to-face-classroom-training-course-4/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Interviewing Skills - 1 Day,Other Courses
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BEGIN:VEVENT
DTSTART;TZID=UTC:20270111T093000
DTEND;TZID=UTC:20270111T153000
DTSTAMP:20260403T121455Z
CREATED:20240918T122614Z
LAST-MODIFIED:20260403T121455Z
UID:16372-1799659800-1799681400@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day live remote virtual training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-live-remote-virtual-training-course-14/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
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