Customer Service and Customer Care
Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition. If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.
Why use a total success training pack
If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All our packs and been written by our own training experts and we can guarantee that each training pack will satisfy your course requirements. Every pack contains a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.
We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).
We offer three levels of each training pack:
- GOLD for the novice trainer – £995+VAT+carriage*
- SILVER for the intermediate trainer – £495+VAT+carriage*
- BRONZE for the experienced trainer – £149+VAT+carriage*
*Postage and packaging is charged at a rate of £14.00 within the UK for Royal Mail ‘Next Day’ Special Delivery. Cost of international postage will vary depending on the country of delivery.