Dealing With Difficult People training – open course – special offer 245

Welcome to our Dealing With Difficult People special offer booking page

Using this page you will have access to the special rates discounted from our normal course booking prices

ALL 1 DAY OPEN COURSES £245+ VAT

ALL 2 DAY COURSES £490+ VAT

Dealing With Difficult People course

A problem, any problem, is the difference between what you have got and what you want. Whenever you think this difference comes about because of someone’s actions or behaviour, you have what we are going to call a people-problem. It does not matter whether you are right or wrong in your thinking; all that matters is that you are aware of a gap between what you have got now and what you want and believe it is being caused by someone’s actions. The actions may be those of your spouse, your children, your friends, your colleagues, your subordinates, your boss, your competitors-anyone, in fact, and even yourself.

Our dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people. This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s). The dealing with difficult people at work course also provides useful information for working with a difficult boss/manager and guidance on how to deal with bullying in the workplace.

Course Dates

  • January 23, 2018
  • February 27, 2018
  • March 27, 2018
  • April 24, 2018

Who will benefit from the course?

This course is of value to managers, supervisors, customer service staff, front line and call centre staff and those who handle the following:

  • Aggressive and angry and customers
  • Hostile negotiators
  • Conflict with colleagues and other departments
  • Aggressive and hostile behaviour from senior colleagues and management
  • Defensive and angry reactions from team members when reviewing performance
  • Continual negativity from colleagues and project team

Delegates will learn how to:

  • Develop specific strategies for conflict resolution
  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Develop communication skills designed to improve your delivery of bad or unpleasant news
  • Recognise personality types with which you may clash
  • Develop assertive skills and behaviours
  • Handle aggressive behaviour
  • Deliver negative feedback to a colleague or subordinate
  • Give positive feedback
  • Calm angry, upset and unresponsive individuals

Dealing with Difficult People Course Agenda

Morning – 9.30-1.00

  • Introduction/course aims and objectives
  • The essentials of good communication
  • Analysing your conflict resolution profile
  • Recognising classic profiles of difficult people

Afternoon – 2.00-5.30

  • Recognising the personality types with which you may clash unconsciously
  • Handling bullies and aggressive personalities
  • Communicating with unresponsive individuals
  • Using behavioural modification
  • Diffusing conflict
  • Role-play and critique
  • Action plans
  • Course paperwork
  • Questions and answers

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London at the St Giles Hotel.

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements.

To book a Total Success Course you can

  • Call us on (+20) 8269 1177 and reserve your training place and we will send you the booking information for you to complete in your own time. Please mention the special rate when speaking to us so that we can process your order efficiently.
  • Complete our open course booking form below and choose your payment options (cheque, credit card, pay-on-line, purchase order or PayPal). Once we have your information we will confirm your booking by email.
  • Book on line. As mentioned above once you complete your form you can choose to pay securely by credit card (American Express, Visa or MasterCard) using our on line booking forms. Confirmation will be sent once we receive your details and payment.
  • E-mail us. If you’d like further information we’ll respond within 24 hours and usually the same day. Please mention the special rate when emailing us so that we can process your order efficiently.
  • Click Here to Download our Training Course Booking form, complete it and send it/email it/fax it to us (with your payment options) and we’ll get you booked on immediately and send the confirmation via email.

Course Booking Form at £195 + VAT pp

To confirm your training place, please fill out this form. Once your details have been processed you will receive a confirmation email with all the relevant course information. For further information please contact us.
  • This field is for validation purposes and should be left unchanged.

The cost of £245+ VAT for a 1 day course and £490 for a 2 day course includes all written course materials. All fees must be paid in full prior to the start of the course booked. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Total Success. For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.

All completed and returned booking forms are bound by the following Terms and Conditions without exception: Cancellations will only be accepted by written confirmation at least 20 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged. Delegates postponing must give at least 20 working-day’s notice. If the required notice is not given, the delegate will be subject to a £150 ex VAT fee to cover costs. When a delegate postpones a course, they must be able to attend the next available training date, or supply a delegate to attend in their place. Failure to do so will result in the charging of full course fees. Sickness must be confirmed no later than 8.30am on the morning of the training.

In the event of a change of course date, venue or cancellation by Total Success, delegates will be notified 7 days prior to the start of the course. In these circumstances delegates will be offered alternatives dates or a full refund.