“All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was.  I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers.” Helen Lacey, Shell Gas Direct, Telephone Skills and Customer Care



“As an unqualified but experienced trainer, I employed the services of Total Success Training to both help me formalise skills and techniques I already used, and to learn about others to help me train more effectively. I had approached several companies who appeared to provide the service I required, but found right from their first contact with me that Total Success were the only one to understand my requirements right from their first contact with me. I was assigned a specific trainer who was happy to create and deliver a course tailored for my needs. Lots of useful handouts and documentation was provided to make sure I remembered what I had been taught, and the trainer went out of his way to follow up on any questions I had following the session. I would certainly work with Total Success in future; a big thank you to Sherina, Warren and the team for all your help and hard work!” Alison Bamforth, New Vision, Customer Care and Communication Skills 

“The trainer provided for this event was very competent and took a lot of trouble to check what type of experience people already had and what sort of thing they were planning to deliver prior to the course. The participants all enjoyed the course and were very positive about having a genuine chance to ‘practice’ in a less threatening environment.  A booklet to accompany the course was given to everyone, it is comprehensive (without being too long!) and very well written.  Overall it was an excellent course and should the need arise I would book it again.”  Jo Livestone, London Borough of Lewisham, Train The Trainer



“Tennyson is a sales outsourcing company.  We have used Total Success for three years, to provide crucial sales training to staff in a variety of specialist sales roles.  The fact that we have never even looked for another training company to support us, is an indication of our satisfaction with Total Success and our confidence that they are able to  provide exactly what we feel we need.  Professional, high-energy training which reflects our culture and the way we wish to do business.  Without exception the feedback we get is that our staff are motivated by the training they receive.  This is a fundamentally important outcome, which is very difficult to achieve.” Guy Stanford, Tennyson, Sales

“Total Success was the fourth training company that I called. I wanted to speak to someone that gave me confidence that they had achieved success before and were able to be flexible in their approach. When I spoke to you that is exactly what I got. Booking the training was easy. The office staff were extremely friendly and helpful. When I was promised something it arrived, when I was told something would happen, it happened. This was the way and continues to be the way that Total Success conducts their business each and every time we have the pleasure of dealing with them. The training itself has been well structured, superbly delivered and very effective. It is a package you are purchasing when you deal with Total Success, not just a day’s training. Finally I would like to thank you for all your hard work so far. We already have future sessions planned that I am sure will be as successful as the ones we have already had. It has been a pleasure dealing with Total Success.” Jamie Millan, J.M.Kosher Caterers