Managing The Difficult Employee training – open course – special offer 245

Welcome to our Managing The Difficult Employee special offer booking page

Using this page you will have access to the special rates discounted from our normal course booking prices

ALL 1 DAY OPEN COURSES £245+ VAT

ALL 2 DAY COURSES £490+ VAT

Managing Difficult Employees and Problem People course

People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.

This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’.  Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.

Managers that will benefit from this course will be faced with some or all of the following problems

  • Employees on unpleasant tasks?
  • Employees that regularly miss work deadlines or submit work that needs to be redone?
  • Employees who refuse to do assigned work or who tend to “pass the buck”
  • Employees that continuously ignore rules and regulations
  • Employee who have been late beyond minimum standards or absent beyond reasonable norms
  • Employees who cause personality conflicts with other workers or frequently have a negative attitude

Course Dates

  • December 19, 2017
  • January 4, 2018
  • January 16, 2018
  • January 29, 2018
  • February 8, 2018
  • February 20, 2018
  • March 8, 2018
  • March 20, 2018
  • April 5, 2018
  • April 17, 2018

Managing Difficult Employees Course Agenda

Morning

9.00-11.00

Introduction/course aims and objectives

The causes of conflict – how to recognise and pre-empt them

The assertive leader – managing situations confidently

Strategies for managing the difficult conversation – early interventions

11.00-11.15

Break

11.15-1.00

Analysing your conflict resolution profile and behavioural style

Recognising classic profiles of difficult people and how to manage them

Deciding when to take the most appropriate action

Building a case to tackle the difficult employee through investigation and documention

Role-play – ‘Managing the difficult conversation’

Afternoon

2.00-3.15

Managing inefficiency and poor performance issues

Tackling attitude and behaviour issues confidently

Communicating with unresponsive individuals

Handling hostile and aggressive situations

Role-play – ‘Dealing with the aggressive employee’

3.15-3.30

Break

3.30-5.30

Handling the reactions of the difficult conversation

Confidently handling the disciplinary meeting

Follow through and managing the relationship after the meeting

Discussion and role-play – ‘Keeping the disruptive employee on track’

Course close

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Other related courses include assertiveness skills, mediation skills, negotiation skills and communication skills for managers. Click here if you need more information regarding Dealing With Difficult People training courses or contact Total Success who will be delighted to talk to you via e-mail.

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London at the St Giles Hotel.

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements.

To book a Total Success Course you can

  • Call us on (+20) 8269 1177 and reserve your training place and we will send you the booking information for you to complete in your own time. Please mention the special rate when speaking to us so that we can process your order efficiently.
  • Complete our open course booking form below and choose your payment options (cheque, credit card, pay-on-line, purchase order or PayPal). Once we have your information we will confirm your booking by email.
  • Book on line. As mentioned above once you complete your form you can choose to pay securely by credit card (American Express, Visa or MasterCard) using our on line booking forms. Confirmation will be sent once we receive your details and payment.
  • E-mail us. If you’d like further information we’ll respond within 24 hours and usually the same day. Please mention the special rate when emailing us so that we can process your order efficiently.
  • Click Here to Download our Training Course Booking form, complete it and send it/email it/fax it to us (with your payment options) and we’ll get you booked on immediately and send the confirmation via email.

Course Booking Form at £195 + VAT pp

To confirm your training place, please fill out this form. Once your details have been processed you will receive a confirmation email with all the relevant course information. For further information please contact us.
  • This field is for validation purposes and should be left unchanged.

The cost of £245+ VAT for a 1 day course and £490 for a 2 day course includes all written course materials. All fees must be paid in full prior to the start of the course booked. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Total Success. For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.

All completed and returned booking forms are bound by the following Terms and Conditions without exception: Cancellations will only be accepted by written confirmation at least 20 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged. Delegates postponing must give at least 20 working-day’s notice. If the required notice is not given, the delegate will be subject to a £150 ex VAT fee to cover costs. When a delegate postpones a course, they must be able to attend the next available training date, or supply a delegate to attend in their place. Failure to do so will result in the charging of full course fees. Sickness must be confirmed no later than 8.30am on the morning of the training.

In the event of a change of course date, venue or cancellation by Total Success, delegates will be notified 7 days prior to the start of the course. In these circumstances delegates will be offered alternatives dates or a full refund.