Mediation Skills training – open course – special offer 245

Welcome to our Mediation Skills special offer booking page

Using this page you will have access to the special rates discounted from our normal course booking prices

ALL 1 DAY OPEN COURSES £245 + VAT

ALL 2 DAY COURSES £490 + VAT

Mediation Skills course

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

For a mediator to be successful he or she must possess a wide range of skills. One of the most important, but perhaps least appreciated, is the ability to actively listen to what a party is saying and to note what the party is not saying. All too often we hear what we expect someone to say rather than what is actually said. It is a fundamental principle that mediators must not prejudge the case nor impose their own prejudices on the parties. Furthermore, a mediator has to be able to tune into “where the speaker is coming from” and read the “sub text” or hidden messages given out by the parties.

Assertiveness skills, Dealing With Difficult People,  Stress Management and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development.

Course Dates

  • October 23, 2017
  • November 3, 2017
  • November 20, 2017
  • December 5, 2017
  • January 2, 2018
  • February 6, 2018
  • March 6, 2018
  • April 3, 2018

Who will benefit from the course?

This course is of value to professionals and managers in organisations, wishing to introduce mediation to handle workplace conflict swiftly and cost effectively.  Please click on the links below for information on how to handle the following:

Click on the links below for information on how to:

Mediation Skills Course Agenda

9.30AM – 5.30PM

  • The Pros and Cons of mediation
  • Taking a strategic approach to dispute and conflict resolution
  • Preparing for mediation
  • Understanding the mediation process
  • Essential mediation skills you must master
  • Dealing with deadlock
  • Closing the mediation and confirming the result
  • Understanding when mediation is not appropriate and selecting the right alternative

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London at the St Giles Hotel.

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

To book a Total Success Course you can

  • Call us on (+20) 8269 1177 and reserve your training place and we will send you the booking information for you to complete in your own time.
  • Complete our open course booking form below and choose your payment options (cheque, credit card, pay-on-line, purchase order or PayPal). Once we have your information we will confirm your booking by email.
  • Book on line. As mentioned above once you complete your form you can choose to pay securely by credit card (American Express, Visa or MasterCard) using our on line booking forms. Confirmation will be sent once we receive your details and payment.
  • E-mail us. If you’d like further information we’ll respond within 24 hours and usually the same day.
  • Click Here to Download our Training Course Booking form, complete it and send it/email it/fax it to us (with your payment options) and we’ll get you booked on immediately and send the confirmation via email.

Course Booking Form at £140 + VAT pp

To confirm your training place, please fill out this form. Once your details have been processed you will receive a confirmation email with all the relevant course information. For further information please contact us.
  • This field is for validation purposes and should be left unchanged.

The cost of £245 + VAT for a 1 day course and £490 for a 2 day course includes all written course materials. All fees must be paid in full prior to the end date of the sale. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Total Success. For BACS payments contact the office for details. Overdue payments will automatically incur a £75 administration surcharge and will be applied every 7 days.

All completed and returned booking forms are bound by the following Terms and Conditions without exception: Cancellations will only be accepted by written confirmation at least 15 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged. Delegates postponing must give at least 15 working days notice. If the required notice is not given, the delegate will be subject to a £150 ex VAT fee to cover costs. When a delegate postpones a course, they must be able to attend the next available training date, or supply a delegate to attend in their place. Failure to do so will result in the charging of full course fees. Sickness must be confirmed no later then 8.30am on the morning of the training.

In the event of a change of course date, venue or cancellation by Total Success, delegates will be notified 7 days prior to the start of the course. In these circumstances delegates will be offered alternatives dates or a full refund.