£5.99 ex VAT

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Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

What I liked most about the programme was that it was quite informal. Working in groups and having opportunities to discuss topics. Being able to use the information in relation to my training programme.

— Faye Sumner, Wolverhampton City Council