£5.99 ex VAT

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Description

Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

Interactive, small group so got a lot from it. Putting theories in situations currently experiencing… I was happy with everything covered, smaller nature of group meant we got through a lot.

— Chris Brainbridge, AIS Europe