Telephone Skills and Customer Care
Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.
The Telephone Skills and Customer Care course is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.
Why use a total success training pack
If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All our packs and been written by our own training experts and we can guarantee that each training pack will satisfy your course requirements. Every pack contains a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.
We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).
We offer three levels of each training pack:
- GOLD for the novice trainer – £995+VAT+carriage*
- SILVER for the intermediate trainer – £495+VAT+carriage*
- BRONZE for the experienced trainer – £149+VAT+carriage*
*Postage and packaging is charged at a rate of £14.00 within the UK for Royal Mail ‘Next Day’ Special Delivery. Cost of international postage will vary depending on the country of delivery.