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DTSTART;TZID=UTC:20260427T093000
DTEND;TZID=UTC:20260427T160000
DTSTAMP:20260711T214928
CREATED:20230510T131919Z
LAST-MODIFIED:20251021T084825Z
UID:15035-1777282200-1777305600@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Face to Face course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter-writing tools\, tips and techniques and includes constructive email and letter templates. This productive course will demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.30-12.30 Morning \n1.00-4.00 Afternoon \nCOURSE AIMS & OBJECTIVES\nFollowing this course\, delegates will: \n\nBe able to write more effective emails and letters in less time\nLearn how to write emails\, letters\, and reports that interest the reader and increase the power to influence\nLearn to use several new techniques that will take the pain out of preparing a longer letter or report\nDevelop confidence in their written communication skills\n\nCOURSE AGENDA \nBelow is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs. \n\nKey steps to ensure successful email and letter writing\nCollecting and sequencing ideas\nPlanning and structuring your emails and letters\nHow to interest and persuade the reader\nWriting in plain English\nPunctuation and grammar exercises\nDesign\, presentation and layout\nHow to write emails and letters dealing effectively with complaints\nHow to use language that is assertive\, persuasive and customer caring\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-face-to-face-course-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260423T093000
DTEND;TZID=UTC:20260424T160000
DTSTAMP:20260711T214928
CREATED:20201231T192700Z
LAST-MODIFIED:20251118T172921Z
UID:12153-1776936600-1777046400@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited course - Face to Face Workshop
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-course-face-to-face-workshop-12/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260423T093000
DTEND;TZID=UTC:20260423T160000
DTSTAMP:20260711T214928
CREATED:20230510T085538Z
LAST-MODIFIED:20251020T150425Z
UID:14922-1776936600-1776960000@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day Face to Face course - CPD Accredited
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-face-to-face-course-cpd-accredited/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T093000
DTEND;TZID=UTC:20260422T160000
DTSTAMP:20260711T214928
CREATED:20230511T101958Z
LAST-MODIFIED:20251021T155631Z
UID:15175-1776850200-1776873600@www.totalsuccess.co.uk
SUMMARY:Mediation Skills 1 day CPD accredited - Face to face workshop
DESCRIPTION:Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \nThe role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides\, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case. \n  \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/mediation-skills-1-day-cpd-accredited-face-to-face-workshop-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Mediation Skills - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T093000
DTEND;TZID=UTC:20260422T160000
DTSTAMP:20260711T214928
CREATED:20230103T173619Z
LAST-MODIFIED:20251021T153649Z
UID:14435-1776850200-1776873600@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Open Face to Face Workshop
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-open-face-to-face-workshop-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260421T093000
DTEND;TZID=UTC:20260421T160000
DTSTAMP:20260711T214928
CREATED:20210106T190418Z
LAST-MODIFIED:20251209T011351Z
UID:12355-1776763800-1776787200@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - Face to Face 1 day training course
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-1-day-training-course-3/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260421T093000
DTEND;TZID=UTC:20260421T160000
DTSTAMP:20260711T214928
CREATED:20201231T174320Z
LAST-MODIFIED:20251005T141326Z
UID:12094-1776763800-1776787200@www.totalsuccess.co.uk
SUMMARY:Appraisal Skills – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:This one-day CPD accredited appraisal and performance review course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. Our performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly\, easily and effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/appraisal-skills-1-day-cpd-accredited-face-to-face-training-course-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Appraisal Skills - 1 Day,People Management
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260420T093000
DTEND;TZID=UTC:20260420T160000
DTSTAMP:20260711T214928
CREATED:20230614T125619Z
LAST-MODIFIED:20251101T110409Z
UID:15556-1776677400-1776700800@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop-10/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260416T093000
DTEND;TZID=UTC:20260416T160000
DTSTAMP:20260711T214928
CREATED:20240918T122627Z
LAST-MODIFIED:20251021T142138Z
UID:16370-1776331800-1776355200@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - 1 day Face to Face Training Course
DESCRIPTION:Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-1-day-face-to-face-training-course-21/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260414T100000
DTEND;TZID=UTC:20260414T160000
DTSTAMP:20260711T214928
CREATED:20200917T153834Z
LAST-MODIFIED:20251021T120324Z
UID:11574-1776160800-1776182400@www.totalsuccess.co.uk
SUMMARY:Interviewing Skills – CPD Accredited - 1 Day Face to Face Training Course
DESCRIPTION:Our one-day CPD Accredited interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s). Our Interviewing course will show candidates how to; gain winning interview skills; construct and ask great questions: tips for evaluating the effective candidate; plan and structue better interviews; become a more confident interviewer and learn how to interview effectively to pick the best candidate. As well as improving interviewing skills\, delegates will also learn employment law; video and telephone interviewing and how to follow up references. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/interviewing-skills-cpd-accredited-face-to-face-classroom-training-course-2/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Interviewing Skills - 1 Day,Other Courses
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GEO:51.5178676;-0.1300681
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260414T093000
DTEND;TZID=UTC:20260414T160000
DTSTAMP:20260711T214928
CREATED:20230504T112630Z
LAST-MODIFIED:20251005T085559Z
UID:14695-1776159000-1776182400@www.totalsuccess.co.uk
SUMMARY:Account Management - 1 Day Face to Face course
DESCRIPTION:This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: \n\nSales skills for non-sales people\nOrganisation strategies for future sales\nAccount planning for initial contacts and follow up calls\nUnderstanding ‘why’ customers buy\nHow to make quality appointments\nQuestioning techniques\nSelling benefits\nRecognising buying motives and identifying buying signals\nClosing skills\nHandling objections\nThe Power of ‘Following Up’\nCustomer Style Analysis\n\n\n\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/account-management-1-day-face-to-face-course-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Account Management
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260414T093000
DTEND;TZID=UTC:20260414T160000
DTSTAMP:20260711T214928
CREATED:20210108T193843Z
LAST-MODIFIED:20251021T150149Z
UID:12441-1776159000-1776182400@www.totalsuccess.co.uk
SUMMARY:Letter\, Email and Report Writing – 1 day - CPD accredited course - Face to Face Course
DESCRIPTION:Our letter\, email and report writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive letters\, emails and report templates. This productive course will also demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nIt is tailored to the needs of delegates who already have business writing skills and those who would like to gain further knowledge on: \n\nhow to write a good report\nhow to write effective letters\nhow to write professionally\nhow to write confidently\nhow to write a standard letter\nhow to write a formal report\nhow to respond to a complaint letter\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/letter-email-and-report-writing-1-day-cpd-accredited-course-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260413T093000
DTEND;TZID=UTC:20260413T160000
DTSTAMP:20260711T214928
CREATED:20230510T144151Z
LAST-MODIFIED:20260306T123702Z
UID:15078-1776072600-1776096000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day - Face to Face Course
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \n Full Course Details \n 
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-face-to-face-course-8/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260410T093000
DTEND;TZID=UTC:20260410T160000
DTSTAMP:20260711T214928
CREATED:20230512T130247Z
LAST-MODIFIED:20260319T150017Z
UID:15431-1775813400-1775836800@www.totalsuccess.co.uk
SUMMARY:Training the Trainer – 1 day - CPD Accredited Course - Face to Face training
DESCRIPTION:This one-day CPD accredited course is essential if you have just been promoted to a training or coaching role or you are an experienced trainer wish to refresh your training skills. This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nTraining the Trainer  CPD Accredited – 1-day course agenda\nMorning\n\nprinciples of training and learning\nworking with different learning styles\nhow to write and structure a course\nusing online training platforms\, whiteboards\, flip charts\, PowerPoint\, handouts and workbooks\nthe importance of planning\, and timing\nhow to keep the training interesting\n\nAfternoon\n\ndelivery skills maximising body language and communication\nthe importance of constructive feed back\ngroup control and handling difficult trainees\none to one training\npresentation and communication skills\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-1-day-cpd-accredited-course-face-to-face-training-20/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Other Courses,Training the Trainer - 1 Day
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GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260410T093000
DTEND;TZID=UTC:20260410T160000
DTSTAMP:20260711T214928
CREATED:20230512T105746Z
LAST-MODIFIED:20260317T142341Z
UID:15361-1775813400-1775836800@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – CPD accredited course - 1 day Open Face to Face Workshop
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It covers sales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details \n 
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-cpd-accredited-course-1-day-open-face-to-face-workshop-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260408T093000
DTEND;TZID=UTC:20260408T160000
DTSTAMP:20260711T214928
CREATED:20210102T180257Z
LAST-MODIFIED:20260209T003044Z
UID:12214-1775640600-1775664000@www.totalsuccess.co.uk
SUMMARY:Assertiveness and Managing Conflict – Face to face workshop -  1 day
DESCRIPTION:This Assertiveness and Managing Conflict course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go unnoticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-and-managing-conflict-face-to-face-workshop-1-day-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Assertiveness and Managing Conflict - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260407T093000
DTEND;TZID=UTC:20260407T160000
DTSTAMP:20260711T214928
CREATED:20230512T122956Z
LAST-MODIFIED:20260106T145708Z
UID:15399-1775554200-1775577600@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-face-to-face-training-course-10/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260407T093000
DTEND;TZID=UTC:20260407T160000
DTSTAMP:20260711T214928
CREATED:20211217T121832Z
LAST-MODIFIED:20251005T144548Z
UID:13633-1775554200-1775577600@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – 1 day - CPD Accredited - Face to Face Training Course
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to coaching design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the coaching in a credible and creative way.\nEnsure the coaching is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n  \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-1-day-cpd-accredited-face-to-face-training-course-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260407T093000
DTEND;TZID=UTC:20260407T160000
DTSTAMP:20260711T214928
CREATED:20190822T102719Z
LAST-MODIFIED:20250505T140242Z
UID:9468-1775554200-1775577600@www.totalsuccess.co.uk
SUMMARY:Interview skills for the interviewee 1 day Face to Face course
DESCRIPTION:The aim of this one-day course is teach delegates the tips\, techniques\, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. \nCourse aims and objectives for interviewees \n\nTo enable delegates to evaluate the most effective ways of responding to questions\nTo enable delegates to prepare for effective selection interviews\nTo describe some of the most important interviewing skills.\nTo give an understanding of the pitfalls for interviewees that are badly prepared
URL:https://www.totalsuccess.co.uk/course/interview-skills-for-the-interviewee-10/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Interviewing skills for the Interviewee
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260403T093000
DTEND;TZID=UTC:20260403T160000
DTSTAMP:20260711T214928
CREATED:20230505T082744Z
LAST-MODIFIED:20251005T122332Z
UID:14801-1775208600-1775232000@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills Training – 1 day - CPD accredited course - Face to face workshop
DESCRIPTION:This CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-training-1-day-cpd-accredited-course-face-to-face-workshop-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260330T093000
DTEND;TZID=UTC:20260331T160000
DTSTAMP:20260711T214928
CREATED:20230511T151513Z
LAST-MODIFIED:20251101T102523Z
UID:15287-1774863000-1774972800@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 2 day course - CPD Accredited - Open Face to Face Workshop
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-2-day-course-cpd-accredited-open-face-to-face-workshop-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260330T093000
DTEND;TZID=UTC:20260330T160000
DTSTAMP:20260711T214928
CREATED:20230510T131529Z
LAST-MODIFIED:20251021T084243Z
UID:15033-1774863000-1774886400@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Face to Face course
DESCRIPTION:O \nOur email writing course will allow delegates to gain useful letter-writing tools\, tips and techniques and includes constructive email and letter templates. This productive course will demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.30-12.30 Morning \n1.00-4.00 Afternoon \nCOURSE AIMS & OBJECTIVES\nFollowing this course\, delegates will: \n\nBe able to write more effective emails and letters in less time\nLearn how to write emails\, letters\, and reports that interest the reader and increase the power to influence\nLearn to use several new techniques that will take the pain out of preparing a longer letter or report\nDevelop confidence in their written communication skills\n\nCOURSE AGENDA \nBelow is a proposed course agenda. Please keep in mind that Total Success Training prides itself on the bespoke nature of our training courses. Feel free to contact us to discuss exactly how and what you would like the course to look like and we can tailor it to your needs. \n\nKey steps to ensure successful email and letter writing\nCollecting and sequencing ideas\nPlanning and structuring your emails and letters\nHow to interest and persuade the reader\nWriting in plain English\nPunctuation and grammar exercises\nDesign\, presentation and layout\nHow to write emails and letters dealing effectively with complaints\nHow to use language that is assertive\, persuasive and customer caring\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-face-to-face-course-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260330T093000
DTEND;TZID=UTC:20260330T160000
DTSTAMP:20260711T214928
CREATED:20210113T190652Z
LAST-MODIFIED:20251101T101044Z
UID:12793-1774863000-1774886400@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - CPD accredited training - Open Face to Face Workshop
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-training-6/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260326T093000
DTEND;TZID=UTC:20260326T160000
DTSTAMP:20260711T214928
CREATED:20210110T161845Z
LAST-MODIFIED:20251020T150259Z
UID:12525-1774517400-1774540800@www.totalsuccess.co.uk
SUMMARY:Dealing With Difficult People – 1 day - CPD Accredited - Face to Face Course
DESCRIPTION:Our dealing with difficult people training course is one of our most popular as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people\, disagreeing with others\, handling bullies at work\, dealing with ignorant people at work and working with unreasonable people. \nThe training will focus on the following: \n\nDevelop a consistency of approach when dealing with queries and complaints\nGiving instructions and information in a calm\, friendly and professional way\nProject a positive image with each customer\nQuestioning skills to uncover both facts and needs\nBuilding instant rapport with customers\nHave a good understanding of customer care issues\nUnderstanding the difference between aggressive and assertive behaviour\nUnderstanding verbal signs of conflict\nHow to give negative news in a positive way\nHow to handle aggressive clients\nProven steps for verbally disarming hostile people\nManaging your anger and staying calm in hostile situations\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/dealing-with-difficult-people-1-day-cpd-accredited-10/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Dealing with Difficult People - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260319T093000
DTEND;TZID=UTC:20260320T160000
DTSTAMP:20260711T214928
CREATED:20221220T181830Z
LAST-MODIFIED:20260217T170940Z
UID:14419-1773912600-1774022400@www.totalsuccess.co.uk
SUMMARY:The New Manager – CPD Accredited - 2 day face to face training course
DESCRIPTION:If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you. This course will focus on the essential requirements needed to execute managing for the first time if you are a newly qualified manager and will also allow you to gain knowledge of the skills needed for leading a new team effectively if you are a newly promoted manager. We will cover Assertive Leadership\, Managing the Difficult Conversation\, Team Building\, Situational Leadership\, Appraisal Skills\, Motivation and Training/Coaching Skills. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/the-new-manager-cpd-accredited-2-day-face-to-face-training-course-12/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:The New Manager
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260318T093000
DTEND;TZID=UTC:20260318T160000
DTSTAMP:20260711T214928
CREATED:20230511T132647Z
LAST-MODIFIED:20251021T182043Z
UID:15215-1773826200-1773849600@www.totalsuccess.co.uk
SUMMARY:Negotiation Skills – CPD accredited - Face to Face 1 day training course
DESCRIPTION:Our 1 day CPD accredited Negotiation Training courses are designed to deliver vital negotiation skills\, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues\, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. We will cover: \n\nIdentifying objectives and all factors affecting negotiation\nUnderstanding the four phases of effective negotiations\nUnderstanding open and hidden agendas\nApproach\, planning and preparation\nEffective openings\nFocusing on outcomes not positions\nPlanning workable concessions and alternatives\nListening\, questioning and assertion skills\nCreating a ‘win-win’ situation\nBargaining skills\nDealing with objections and underhand tactics\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/negotiation-skills-cpd-accredited-face-to-face-1-day-training-course-7/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Negotiation Skills - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260316T093000
DTEND;TZID=UTC:20260316T160000
DTSTAMP:20260711T214928
CREATED:20230614T125727Z
LAST-MODIFIED:20251101T110203Z
UID:15558-1773653400-1773676800@www.totalsuccess.co.uk
SUMMARY:Project management for non-project managers – 1 day - CPD accredited training course - Open Face to Face Workshop
DESCRIPTION:Managing projects is not easy\, but it is a crucial task in the workplace. Our Project Management training course will present delegates with useful strategies that will assist them with:\norganising projects\nimproving project management skills\nmanaging projects effectively\nproject planning\nbecoming a great project manager \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/project-management-for-non-project-managers-1-day-cpd-accredited-training-course-open-face-to-face-workshop-11/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:People Management,Project Management for Non-Project Managers - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260316T093000
DTEND;TZID=UTC:20260316T160000
DTSTAMP:20260711T214928
CREATED:20230511T155239Z
LAST-MODIFIED:20251101T174048Z
UID:15329-1773653400-1773676800@www.totalsuccess.co.uk
SUMMARY:Stress Management – 1 day training course - Face to Face Workshop
DESCRIPTION:We provide training courses for managing stress\, handling stress\, reducing stress\, in fact all work related stress issues. Over the years we have trained thousands of people to enable them to recognise stress symptoms and causes and have given them stress management tips and techniques to enable them to identify the signs of stress and to beat and avoid it. Our courses have a proven track record in stress reduction and managing stress at work. We cover \n\nRecognising your own stressors\nPersonality types and reactions to stress\nHow your beliefs and perceptions cause stress\nManaging yourself\nDoes your job cause stress?\nWhat else causes stress?\nDeveloping a stress strategy\nDeveloping strategies for stress management\nSelf Management\nManaging change\nRelaxation techniques\nAssertiveness skills\nPlanning your next step\nCourse action planning\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/stress-management-1-day-training-course-face-to-face-workshop-15/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Other Courses,Stress Management - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260313T093000
DTEND;TZID=UTC:20260313T160000
DTSTAMP:20260711T214928
CREATED:20230512T115654Z
LAST-MODIFIED:20251102T095248Z
UID:15382-1773394200-1773417600@www.totalsuccess.co.uk
SUMMARY:Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone. \nWe cover: \n\nProjecting a professional image\, building rapport\, voice presentation skills.\nCustomer service essentials\nUnderstanding the power of the phone and how to use it to influence\nCall planning and follow up\nActive listening techniques\, hearing the whole picture.\nQuestioning and summarising skills\nHow to direct calls and not leave the customer hanging on\nPutting your customers at ease\nTime management on the telephone\nHandling complaints and angry customers\nManaging different customer behaviour\nRecovery strategies and how to turn a complaint into a happy customer\nThe power of a good attitude\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/telephone-skills-and-customer-care-1-day-open-face-to-face-workshop-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Selling and Customer Service,Telephone Skills and Customer Care - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
GEO:51.5178676;-0.1300681
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Whitechapel Building 10 Whitechapel High St London E1 8QS 10 Whitechapel High St London E1 8QS United Kingdom;X-APPLE-RADIUS=500;X-TITLE=10 Whitechapel High St:geo:-0.1300681,51.5178676
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260302T093000
DTEND;TZID=UTC:20260302T160000
DTSTAMP:20260711T214928
CREATED:20230512T122821Z
LAST-MODIFIED:20251109T163845Z
UID:15397-1772443800-1772467200@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Face to Face training course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-face-to-face-training-course-9/
LOCATION:The Whitechapel Building\, 10 Whitechapel High St\, London\, E1 8QS\, 10 Whitechapel High St\, London\, E1 8QS\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
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