October 2021
Advanced Presentation Skills – CPD Accredited – 1 day – Face to Face Workshop
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Assertiveness and Managing Conflict – Face to face workshop – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Disciplinary Procedures – 1 day CPD accredited training course – Face to Face Course
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
Find out more »Telesales and Telemarketing – 1 day Open Face to Face Workshop
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Find out more »Appraisal Skills – 1 day – CPD Accredited – Face to Face training course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Find out more »Dealing With Difficult People – 1 day Face to Face course – CPD Accredited
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Find out more »Interviewing Skills – CPD Accredited – Face to Face classroom training course
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
Find out more »Presentation Skills 2 day course – CPD Accredited – Open Face to Face Workshop
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Complaint Handling – 1 Day – Face to Face course
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. The course will start at 9.30 for registration and pre-course…
Find out more »Time Management – 1 day – CPD Accredited – Face to Face training course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »The New Manager – CPD Accredited – 2 day – Live remote training course
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Mediation Skills 1 day CPD accredited – Face to face workshop
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
Find out more »Time Management with Microsoft Outlook – 1 day – Face to Face CPD Accredited Course
In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Time Management Outlook Agenda Morning Daily Planning and prioritising Developing a personal sense of time Planning your essential priorities Managing your e-mail traffic Communication and managing deadlines Organising meetings electronically Afternoon Delegating and tracking progress Using tasks to…
Find out more »The New Manager – CPD Accredited – 2 day Face to Face training course
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
Find out more »November 2021
Advanced Presentation Skills – CPD Accredited – 1 day – Live remote training course
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »Project management for non-project managers – Face to Face 1 day – CPD accredited training course
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Find out more »Email and Letter Writing – 1 day – CPD accredited – Face to Face course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Introduction to Selling – Sales training course – 1 day – Face to Face Course
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Find out more »Letter, Email and Report Writing – 1 day – CPD accredited Face to Face course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Leadership and Team Building – CPD Accredited – 1 day Face to face training course
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Presentation Skills 1 day – CPD accredited training – Open Face to Face Workshop
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Stress Management – 1 day training course – Face to Face Workshop
Our courses have a proven track record in stress reduction and managing stress at work.
Find out more »Time Management – 1 day – CPD Accredited – Face to Face training course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Appraisal Skills – 1 day – CPD Accredited – Live remote course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Find out more »Managing Difficult Employees – 1 Day – Open face to face workshop
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »Managing Meetings & Remote Meetings – Face to Face Course
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…
Find out more »Delegation Skills Training Course – Face to Face course
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
Find out more »Letter, email and Report Writing – 1 day – CPD accredited – Live remote training course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Training the Trainer – 1 day – CPD Accredited Course – Face to Face training
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
Find out more »Account Management – 1 Day – Face to Face Course
This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: Sales skills for non-sales people Organisation strategies for future sales Account planning for initial contacts and follow up calls Understanding ‘why’ customers buy How to make quality appointments…
Find out more »Advanced Presentation Skills – CPD Accredited – 1 day – Face to Face Workshop
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Negotiation Skills – CPD accredited – Face to Face 1 day training course
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Find out more »Interview Skills for the Interviewee – 1 day Face to Face Course
The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…
Find out more »Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »Project management for non-project managers – 1 day – CPD accredited training course- Live remote training course
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Find out more »Disciplinary Procedures – 1 day CPD accredited training course – Face to Face Course
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
Find out more »Telesales and Telemarketing – CPD accredited course – 1 day Open Face to Face Workshop
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Find out more »Assertiveness and Managing Conflict – Face to face workshop – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Presentation Skills 2 day course – CPD Accredited – Open Face to Face Workshop
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Appraisal Skills – 1 day – CPD Accredited – Face to Face training course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Find out more »The New Manager – CPD Accredited – 2 day face to face training course
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Dealing With Difficult People – 1 day Face to Face course – CPD Accredited
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Find out more »Interviewing Skills – CPD Accredited – Face to Face training course
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
Find out more »Complaint Handling – 1 Day – Face to Face course
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. The course will start at 9.30 for registration and pre-course…
Find out more »Time Management – 1 day – CPD Accredited – Face to Face Course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »Mediation Skills 1 day CPD accredited – Face to face workshop
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
Find out more »Time Management with Microsoft Outlook – 1 day – Face to Face CPD Accredited Course
In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Time Management Outlook Agenda Morning Daily Planning and prioritising Developing a personal sense of time Planning your essential priorities Managing your e-mail traffic Communication and managing deadlines Organising meetings electronically Afternoon Delegating and tracking progress Using tasks to…
Find out more »Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
Find out more »Project management for non-project managers – Face to Face 1 day – CPD accredited training course
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Find out more »December 2021
Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »Email and Letter Writing – 1 day – CPD accredited – Face to Face Course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Introduction to Selling – Sales training course – 1 day – Face to Face Course
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Find out more »Leadership and Team Building – CPD Accredited – 1 day Face to face training course
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Letter, Email and Report Writing – 1 day – CPD accredited Face to Face course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Presentation Skills 1 day – CPD accredited training – Open Face to Face Workshop
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Stress Management – 1 day training course – Face to Face Workshop
Our courses have a proven track record in stress reduction and managing stress at work.
Find out more »Time Management – 1 day – CPD Accredited – Face to Face training
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Managing Difficult Employees – 1 Day – Open Face to Face Workshop
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »Managing Meetings & Remote Meetings – Face to Face Course
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…
Find out more »Letter, Email and Report Writing – 1 day – CPD accredited course – Live remote training course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Training the Trainer – 1 day – CPD Accredited Course – Face to Face training
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
Find out more »Delegation Skills Training Course – Face to Face course
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
Find out more »Account Management – 1 Day – Face to Face Course
This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: Sales skills for non-sales people Organisation strategies for future sales Account planning for initial contacts and follow up calls Understanding ‘why’ customers buy How to make quality appointments…
Find out more »Advanced Presentation Skills – CPD Accredited – 1 day – Face to Face Workshop
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Negotiation Skills – CPD accredited – Face to Face 1 day training course
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Find out more »Interview skills for the interviewee 1 day Face to Face course
The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…
Find out more »Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »Assertiveness and Managing Conflict – Face to face workshop – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Disciplinary Procedures – 1 day CPD accredited training course – Face to Face Course
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
Find out more »Telesales and Telemarketing – 1 day Open Face to Face Workshop
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Find out more »High Impact Writing Skills – 1 day Live Remote Training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Appraisal Skills – 1 day – CPD Accredited – Face to Face training course
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Find out more »The New Manager – CPD Accredited – 2 day Face to Face training course
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Dealing With Difficult People – 1 day Face to Face course – CPD Accredited
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Find out more »Interviewing Skills – CPD Accredited – Face to Face training course
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
Find out more »Presentation Skills 2 day course – CPD Accredited – Open Face to Face Workshop
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Complaint Handling – 1 Day – Face to Face course
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news. The course will start at 9.30 for registration and pre-course…
Find out more »Time Management – 1 day – CPD Accredited – Face to Face training course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Coaching for Managers – 1 day – CPD Accredited – Face to Face Training Course
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »Mediation Skills 1 day CPD accredited – Face to Face workshop
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
Find out more »Time Management with Microsoft Outlook – 1 day – Face to Face CPD Accredited Course
In this 1 day CPD accredited training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook Time Management Outlook Agenda Morning Daily Planning and prioritising Developing a personal sense of time Planning your essential priorities Managing your e-mail traffic Communication and managing deadlines Organising meetings electronically Afternoon Delegating and tracking progress Using tasks to…
Find out more »Telephone Skills and Customer Care – 1 day Open Face to Face Workshop
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
Find out more »Training the Trainer – 2 day CPD Accredited course – Face to Face Workshop
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »Email and Letter Writing – 1 day – CPD accredited – Face to Face course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Project management for non-project managers – Face to Face 1 day – CPD accredited training course
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Find out more »Introduction to Selling – Sales training course – 1 day – Face to Face Course
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Find out more »January 2022
Leadership and Team Building – CPD Accredited – 1 day Face to face training course
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Letter, Email and Report Writing – 1 day – CPD accredited course – Face to Face Course
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Stress Management – 1 day training course – Face to Face Workshop
Our courses have a proven track record in stress reduction and managing stress at work.
Find out more »Presentation Skills 1 day – CPD accredited training – Open Face to Face Workshop
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Time Management – 1 day – CPD Accredited – Face to Face training course
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Managing Difficult Employees – 1 Day – Open Face to Face Workshop
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »Managing Meetings & Remote Meetings – Face to Face Course
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. Agenda…
Find out more »Training the Trainer – 1 day – CPD Accredited Course – Face to Face training
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
Find out more »Delegation Skills Training Course – Face to Face course
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
Find out more »Account Management – 1 Day Face to Face course
This one day Account Management training course ensures that account managers are able to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. We cover: Sales skills for non-sales people Organisation strategies for future sales Account planning for initial contacts and follow up calls Understanding ‘why’ customers buy How to make quality appointments…
Find out more »