July 2020
Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Find out more »Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Find out more »Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Presentation Skills 2 day
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »The New Manager – 2 day
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Account Management – 1 Day
The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
Find out more »Managing the Difficult Appraisal – 1 day
The course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
Find out more »Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Managing Difficult Employees – 1 Day
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Find out more »High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Managing the Difficult Appraisal – 1 day
The course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
Find out more »Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Find out more »Account Management – 1 Day
The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
Find out more »Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Training the Trainer – 2 day
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »August 2020
Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Find out more »Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Find out more »Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Presentation Skills 2 day
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »The New Manager – 2 day
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Account Management – 1 Day
The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
Find out more »Managing the Difficult Appraisal – 1 day
The course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
Find out more »Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Managing Difficult Employees – 1 Day
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Find out more »Managing the Difficult Appraisal – 1 day
The course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
Find out more »High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Find out more »Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Account Management – 1 Day
The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
Find out more »Training the Trainer – 2 day
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »September 2020
Coaching for Managers – 1 day
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »Assertiveness Skills – 1 day
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
Find out more »Time Management – 1 day
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Interview skills for the Interviewee – 1 Day
The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…
Find out more »Stress Management – 1 day
Our courses have a proven track record in stress reduction and managing stress at work.
Find out more »Introduction to Selling – 1 day
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Find out more »Leadership and Team Building – 1 day
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Time Management with Microsoft Outlook – 1 day
In this training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook 2010. Full Course Details
Find out more »Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Find out more »Training the Trainer – 1 day
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
Find out more »Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Presentation Skills 2 day
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Find out more »Disciplinary Procedures – 1 day
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
Find out more »High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Negotiation Skills – 1 day
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Find out more »The New Manager – 2 day
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Find out more »Managing Meetings
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.
Find out more »Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Account Management – 1 Day
The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
Find out more »Dealing With Difficult People – 1 day
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Find out more »Assertiveness Skills – 1 day
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
Find out more »Delegation Skills
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
Find out more »Managing the Difficult Appraisal – 1 day
The course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
Find out more »Training the Trainer – 1 day
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
Find out more »Leadership and Team Building – 1 day
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Find out more »Stress Management – 1 day
Our courses have a proven track record in stress reduction and managing stress at work.
Find out more »Time Management – 1 day
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Find out more »Introduction to Selling – 1 day
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Find out more »Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Find out more »Appraisal Skills – 1 day
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
Find out more »Managing Difficult Employees – 1 Day
People-problems, like people themselves, come in all sorts of shapes and sizes: some are trivial, minor irritations, while others are more substantial and seriously impair relationships or performance of a job to be done.
Find out more »High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document…
Find out more »Managing the Difficult Appraisal – 1 day
The course is designed to give delegates many practical tips and techniques and help them get the best out of every performance appraisal.
Find out more »Customer Service & Customer Care 1 day
Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers.
Find out more »Coaching for Managers – 1 day
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »Email and Letter Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Interviewing Skills – 1 day
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
Find out more »Delegation Skills
It is recognised that the best managers are the ones who can delegate. The modern manager, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. Our programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
Find out more »Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Find out more »Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Find out more »Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Find out more »Managing Meetings
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and reaching agreement constructively. This course will enable people to organise and chair meeting that are more effective and more motivating for those that attend.
Find out more »Account Management – 1 Day
The primary responsibilities of account managers are to foster client relationships; work with sales and marketing teams to prepare presentations and sales pitches; design marketing strategies and media proposals; handle client communications and write client reports; and communicate client agendas to other staff members. Full Course Details
Find out more »Negotiation Skills – 1 day
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
Find out more »Telephone Skills and Customer Care – 1 day
Total Success run a one-day Telephone Skills and Customer Care course for those wishing to learn telephone etiquette and handling customers on the telephone.
Find out more »Training the Trainer – 2 day
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Find out more »Project management for non-project managers – 1 day
The course is designed to help delegates organise their workload while planning a project. This is done with the aid of Gantt charts and project management templates, tools and techniques.
Find out more »PowerPoint Presentation Skills – 1 day
Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.
Find out more »Disciplinary Procedures – 1 day
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
Find out more »Telesales and Telemarketing – 1 day
This course has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.
Find out more »Presentation Skills – 1 day
Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.
Find out more »Dealing With Difficult People – 1 day
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Find out more »Interviewing Skills – 1 day
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
Find out more »Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Find out more »Assertiveness Skills – 1 day
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
Find out more »Coaching for Managers – 1 day
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
Find out more »Time Management – 1 day
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Find out more »Interview skills for the Interviewee – 1 Day
The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare for effective selection interviews To describe some of the most important interviewing skills. To give an understanding of the pitfalls for interviewees that are badly…
Find out more »