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BEGIN:VEVENT
DTSTART;TZID=UTC:20240306T093000
DTEND;TZID=UTC:20240306T153000
DTSTAMP:20260624T220930
CREATED:20230505T134553Z
LAST-MODIFIED:20231120T143531Z
UID:14856-1709717400-1709739000@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – Live Virtual Remote Training - 1 Day - CPD Accredited
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to training design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the training in a credible and creative way.\nEnsure the training is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-live-virtual-remote-training-1-day-cpd-accredited-20/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240304T093000
DTEND;TZID=UTC:20240305T153000
DTSTAMP:20260624T220930
CREATED:20230512T134136Z
LAST-MODIFIED:20231120T233758Z
UID:15450-1709544600-1709652600@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited course - Remote live training
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \nThis course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nDelegates who have attended the course have reported an increase in their ability to train new and existing staff and have found it invaluable in developing their individual training skills and coaching skills. Our 90 page training manual also contains essential information plus training forms and templates that will hasten your quest to becoming a better trainer. \nIf your goal is to run a training session and project credibility in your delivery\, whether new to training or experienced\, you’ll find our Train the Trainer course an invaluable resource. \nTraining the Trainer  – 2 Day Course Agenda\nDay One \n\nPre-course preparation:\n\nEach delegate to have completed the pre-course questionnaire and to come prepared to deliver a 10 minute training session.\n\n\nIntroduction\, aims and objectives\nPrinciples of learning and learning styles\nEstablishing training aims and objectives\nStructuring your training                        \nMaking your training interesting\nHandling questions – Part 1 (asking questions)                              \nIntroducing the training\nConsolidating and concluding the training\nGiving feedback\n\nDAY TWO \n\nReview of day one\nManaging difficult trainees\nHandling questions – Part 2 (answering questions)       \nDelivery skills\n\nBody language\nVoice projection\n\n\nFinal group presentations – each delegate to deliver a 10 minute training session followed by full video critique                                \nFinal group presentations continued\nPost course action planning\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-course-remote-live-training-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240229T093000
DTEND;TZID=UTC:20240301T153000
DTSTAMP:20260624T220930
CREATED:20201231T181601Z
LAST-MODIFIED:20231214T155956Z
UID:12111-1709199000-1709307000@www.totalsuccess.co.uk
SUMMARY:Train the Trainer - Writing\, structuring and delivering live remote training courses via Zoom - 2 Day - CPD accredited
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and engaging live content using remote platforms such as Zoom\, Teams or Webex. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/train-the-trainer-writing-structuring-and-delivering-live-remote-training-courses-via-zoom-2-day-cpd-accredited-10/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:structuring and delivering live remote training courses,Train the Trainer - Writing and structuring live online training,Training the Trainer – 2 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240228T093000
DTEND;TZID=UTC:20240228T153000
DTSTAMP:20260624T220930
CREATED:20230505T134930Z
LAST-MODIFIED:20230505T134930Z
UID:14862-1709112600-1709134200@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – Live Virtual Remote Training - 1 Day - CPD Accredited
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to training design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the training in a credible and creative way.\nEnsure the training is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-live-virtual-remote-training-1-day-cpd-accredited-23/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240227T093000
DTEND;TZID=UTC:20240227T153000
DTSTAMP:20260624T220930
CREATED:20230505T132049Z
LAST-MODIFIED:20240210T123656Z
UID:14818-1709026200-1709047800@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-16/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240223T093000
DTEND;TZID=UTC:20240223T153000
DTSTAMP:20260624T220930
CREATED:20230510T143934Z
LAST-MODIFIED:20230510T143934Z
UID:15076-1708680600-1708702200@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day live remote training
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details \n  \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-live-remote-training-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240220T093000
DTEND;TZID=UTC:20240220T153000
DTSTAMP:20260624T220930
CREATED:20210102T194737Z
LAST-MODIFIED:20230818T162047Z
UID:12238-1708421400-1708443000@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-23/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240219T093000
DTEND;TZID=UTC:20240219T153000
DTSTAMP:20260624T220930
CREATED:20230504T121632Z
LAST-MODIFIED:20230504T121632Z
UID:14711-1708335000-1708356600@www.totalsuccess.co.uk
SUMMARY:Advanced Presentation Skills – CPD Accredited - 1 day - Live Remote Virtual Course
DESCRIPTION:Our one-day CPD accredited advanced presentation skills course gives you a platform to demonstrate your leadership qualities\, communication skills\, sales ability\, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximise your message and increase your credibility in the eyes of colleagues and clients. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/advanced-presentation-skills-cpd-accredited-1-day-live-remote-virtual-course-22/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Advanced Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240216T093000
DTEND;TZID=UTC:20240216T153000
DTSTAMP:20260624T220930
CREATED:20230511T085845Z
LAST-MODIFIED:20230511T085845Z
UID:15145-1708075800-1708097400@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Live remote virtual course
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-live-remote-virtual-course-15/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240216T093000
DTEND;TZID=UTC:20240216T153000
DTSTAMP:20260624T220930
CREATED:20230510T153433Z
LAST-MODIFIED:20230510T153433Z
UID:15100-1708075800-1708097400@www.totalsuccess.co.uk
SUMMARY:High Impact Writing Skills - 1 day Live Remote Training course
DESCRIPTION:This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business\, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition\, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients\, directors and senior managers. \nCourse contents and agenda – 9.30am-3.30pm  \nBy the end of this part of the course\, participants will be able to: \n\nWrite powerful correspondence that both influences and persuades\nDescribe the key steps involved in the preparation of an email or letter\nStructure a document in a logical sequence\nWrite an interesting and persuasive email or letter\n\n 
URL:https://www.totalsuccess.co.uk/course/high-impact-writing-skills-1-day-live-remote-training-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:High Impact Writing Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240213T093000
DTEND;TZID=UTC:20240214T153000
DTSTAMP:20260624T220930
CREATED:20230512T134646Z
LAST-MODIFIED:20230512T134646Z
UID:15456-1707816600-1707924600@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited course - Remote live training
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \nThis course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nDelegates who have attended the course have reported an increase in their ability to train new and existing staff and have found it invaluable in developing their individual training skills and coaching skills. Our 90 page training manual also contains essential information plus training forms and templates that will hasten your quest to becoming a better trainer. \nIf your goal is to run a training session and project credibility in your delivery\, whether new to training or experienced\, you’ll find our Train the Trainer course an invaluable resource. \nTraining the Trainer  – 2 Day Course Agenda\nDay One \n\nPre-course preparation:\n\nEach delegate to have completed the pre-course questionnaire and to come prepared to deliver a 10 minute training session.\n\n\nIntroduction\, aims and objectives\nPrinciples of learning and learning styles\nEstablishing training aims and objectives\nStructuring your training                        \nMaking your training interesting\nHandling questions – Part 1 (asking questions)                              \nIntroducing the training\nConsolidating and concluding the training\nGiving feedback\n\nDAY TWO \n\nReview of day one\nManaging difficult trainees\nHandling questions – Part 2 (answering questions)       \nDelivery skills\n\nBody language\nVoice projection\n\n\nFinal group presentations – each delegate to deliver a 10 minute training session followed by full video critique                                \nFinal group presentations continued\nPost course action planning\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-course-remote-live-training-10/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240209T093000
DTEND;TZID=UTC:20240209T153000
DTSTAMP:20260624T220930
CREATED:20230512T104501Z
LAST-MODIFIED:20230512T104501Z
UID:15345-1707471000-1707492600@www.totalsuccess.co.uk
SUMMARY:Telesales and Telemarketing – Live Remote Virtual Training - 1 Day CPD Accredited
DESCRIPTION:This course will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It has been developed for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls. It covers sales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales.  Full Course Details \n 
URL:https://www.totalsuccess.co.uk/course/telesales-and-telemarketing-live-remote-virtual-training-1-day-cpd-accredited-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Selling and Customer Service,Telesales and Telemarketing - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240206T093000
DTEND;TZID=UTC:20240206T153000
DTSTAMP:20260624T220930
CREATED:20230512T122616Z
LAST-MODIFIED:20230512T122616Z
UID:15395-1707211800-1707233400@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-28/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240206T093000
DTEND;TZID=UTC:20240206T153000
DTSTAMP:20260624T220930
CREATED:20230511T083543Z
LAST-MODIFIED:20230511T083543Z
UID:15135-1707211800-1707233400@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-14/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240205T093000
DTEND;TZID=UTC:20240205T153000
DTSTAMP:20260624T220930
CREATED:20230510T154544Z
LAST-MODIFIED:20230510T154544Z
UID:15108-1707125400-1707147000@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - Live remote training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-live-remote-training-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240131T093000
DTEND;TZID=UTC:20240201T153000
DTSTAMP:20260624T220930
CREATED:20201231T181852Z
LAST-MODIFIED:20231214T155704Z
UID:12115-1706693400-1706801400@www.totalsuccess.co.uk
SUMMARY:Train the Trainer - Writing\, structuring and delivering live remote training courses via Zoom - 2 Day - CPD accredited
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques to enable you to both write and deliver interesting and engaging live content using remote platforms such as Zoom\, Teams or Webex. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/train-the-trainer-writing-structuring-and-delivering-live-remote-training-courses-via-zoom-2-day-cpd-accredited-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:structuring and delivering live remote training courses,Train the Trainer - Writing and structuring live online training,Training the Trainer – 2 Day
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240131T093000
DTEND;TZID=UTC:20240131T153000
DTSTAMP:20260624T220930
CREATED:20230505T134835Z
LAST-MODIFIED:20230505T134835Z
UID:14860-1706693400-1706715000@www.totalsuccess.co.uk
SUMMARY:Coaching for Managers – Live Virtual Remote Training - 1 Day - CPD Accredited
DESCRIPTION:Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation. We explain through discussion\, role-play and case study how to coach staff to achieve the impossible in terms of team development and business performance. \nIt will also show them how to plan\, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching\, mentoring and training. \nBy the end of this course delegates will have the skills to: \n\nDesign a coaching programme that can be adapted to training at any level.\nUse a structured approach to training design and delivery.\nHighlight the key teaching and learning points of the session and train to achieve those objectives.\nOrganise the logistics of a coaching session.\nDeliver the training in a credible and creative way.\nEnsure the training is interactive and interesting.\nGain feedback to evaluate the training’s progress.\nEvaluate the effectiveness of the skills and strategies taught.\nEnable effective follow-thorough by use of post training templates\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/coaching-for-managers-live-virtual-remote-training-1-day-cpd-accredited-22/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Coaching for Managers - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240122T093000
DTEND;TZID=UTC:20240122T153000
DTSTAMP:20260624T220930
CREATED:20230504T121419Z
LAST-MODIFIED:20230504T121419Z
UID:14709-1705915800-1705937400@www.totalsuccess.co.uk
SUMMARY:Advanced Presentation Skills – CPD Accredited - 1 day - Live Remote Virtual Course
DESCRIPTION:Our one-day CPD accredited advanced presentation skills course gives you a platform to demonstrate your leadership qualities\, communication skills\, sales ability\, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximise your message and increase your credibility in the eyes of colleagues and clients. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/advanced-presentation-skills-cpd-accredited-1-day-live-remote-virtual-course-21/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Advanced Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240122T093000
DTEND;TZID=UTC:20240122T153000
DTSTAMP:20260624T220930
CREATED:20200918T152620Z
LAST-MODIFIED:20230103T172029Z
UID:11590-1705915800-1705937400@www.totalsuccess.co.uk
SUMMARY:Managing Difficult Employees – 1 Day - Live remote virtual course
DESCRIPTION:This course is ideal for managers who need better techniques to ‘handle problem people’ or ‘deal with difficult staff’. Its focus is to teach managers more effective ways of managing performance or attitude problems before they become serious and what to do if action is needed. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently: \n\nEmployees on unpleasant tasks?\nEmployees that regularly miss work deadlines or submit work that needs to be redone?\nEmployees who refuse to do assigned work or who tend to “pass the buck”\nEmployees that continuously ignore rules and regulations\nEmployee who have been late beyond minimum standards or absent beyond reasonable norms\nEmployees who cause personality conflicts with other workers or frequently have a negative attitude\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-difficult-employees-1-day-live-remote-virtual-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Difficult Employees - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240119T093000
DTEND;TZID=UTC:20240119T153000
DTSTAMP:20260624T220930
CREATED:20230510T151301Z
LAST-MODIFIED:20230510T151301Z
UID:15098-1705656600-1705678200@www.totalsuccess.co.uk
SUMMARY:High Impact Writing Skills - 1 day Live Remote Training course
DESCRIPTION:This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business\, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition\, structure and writing skills. This course is designed to teach practical skills and enable all delegates to be both competent and confident in their ability to write all types of document to clients\, directors and senior managers. \nCourse contents and agenda – 9.30am-3.30pm  \nBy the end of this part of the course\, participants will be able to: \n\nWrite powerful correspondence that both influences and persuades\nDescribe the key steps involved in the preparation of an email or letter\nStructure a document in a logical sequence\nWrite an interesting and persuasive email or letter\n\n 
URL:https://www.totalsuccess.co.uk/course/high-impact-writing-skills-1-day-live-remote-training-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:High Impact Writing Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240118T093000
DTEND;TZID=UTC:20240118T153000
DTSTAMP:20260624T220930
CREATED:20230510T154410Z
LAST-MODIFIED:20230510T154410Z
UID:15106-1705570200-1705591800@www.totalsuccess.co.uk
SUMMARY:Leadership and Team Building –  CPD Accredited - Live remote training course
DESCRIPTION:Our Leadership and Team building training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. We cover subjects such as leadership strategies\, motivation\, managing difficult conversations and performance reviews. Our team building workshops are packed full of useful teamwork training exercises\, tips and techniques that new and experienced managers will find essential in showing how to lead effectively and will put them on the steady route of becoming successful managers and team leaders. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/leadership-and-team-building-cpd-accredited-live-remote-training-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Leadership and Teambuilding - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240109T093000
DTEND;TZID=UTC:20240109T153000
DTSTAMP:20260624T220930
CREATED:20230511T083349Z
LAST-MODIFIED:20230511T083349Z
UID:15133-1704792600-1704814200@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-13/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231220T093000
DTEND;TZID=UTC:20231220T153000
DTSTAMP:20260624T220930
CREATED:20230505T140208Z
LAST-MODIFIED:20230505T140208Z
UID:14878-1703064600-1703086200@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \nThe course will start at 9.30 for registration and pre-course work assignments. \nTimings:        \n9.45-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n  \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-training-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231212T093000
DTEND;TZID=UTC:20231212T153000
DTSTAMP:20260624T220930
CREATED:20230512T122220Z
LAST-MODIFIED:20230512T122220Z
UID:15391-1702373400-1702395000@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-26/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231212T093000
DTEND;TZID=UTC:20231212T153000
DTSTAMP:20260624T220930
CREATED:20230511T083136Z
LAST-MODIFIED:20230511T083136Z
UID:15131-1702373400-1702395000@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231207T093000
DTEND;TZID=UTC:20231207T153000
DTSTAMP:20260624T220930
CREATED:20200218T123910Z
LAST-MODIFIED:20230416T201918Z
UID:10533-1701941400-1701963000@www.totalsuccess.co.uk
SUMMARY:Customer Service & Customer Care 1 Day Live Remote Course
DESCRIPTION:If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Customer Service and Customer Care course for those wishing to learn tips and techniques on how to; handle different customers. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/customer-service-customer-care-1-day-13/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Customer Service and Customer Care - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231206T093000
DTEND;TZID=UTC:20231206T153000
DTSTAMP:20260624T220930
CREATED:20230505T132159Z
LAST-MODIFIED:20230505T132159Z
UID:14820-1701855000-1701876600@www.totalsuccess.co.uk
SUMMARY:Assertiveness Skills – Live Remote Virtual Training - 1 day - CPD accredited course
DESCRIPTION:This 1 day CPD accredited course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage\, speak out and say ‘no’ and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/assertiveness-skills-live-remote-virtual-training-1-day-cpd-accredited-course-17/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Assertiveness Skills - 1 Day,People Management
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231127T093000
DTEND;TZID=UTC:20231127T153000
DTSTAMP:20260624T220930
CREATED:20230510T103648Z
LAST-MODIFIED:20230510T103648Z
UID:14978-1701077400-1701099000@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – CPD accredited - 1 day Live Remote Virtual Training Course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-cpd-accredited-1-day-live-remote-virtual-training-course-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231114T093000
DTEND;TZID=UTC:20231114T153000
DTSTAMP:20260624T220930
CREATED:20230512T122105Z
LAST-MODIFIED:20230512T122105Z
UID:15389-1699954200-1699975800@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-25/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231114T093000
DTEND;TZID=UTC:20231114T153000
DTSTAMP:20260624T220930
CREATED:20211231T192649Z
LAST-MODIFIED:20221220T214848Z
UID:13804-1699954200-1699975800@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-10/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
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END:VCALENDAR