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X-WR-CALDESC:Events for Total Success Training
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230710T093000
DTEND;TZID=UTC:20230710T153000
DTSTAMP:20260626T053301
CREATED:20230510T094033Z
LAST-MODIFIED:20230510T094033Z
UID:14968-1688981400-1689003000@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – 1 day CPD accredited training course - Live remote training course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-1-day-cpd-accredited-training-course-live-remote-training-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230705T093000
DTEND;TZID=UTC:20230705T153000
DTSTAMP:20260626T053301
CREATED:20200917T122135Z
LAST-MODIFIED:20230416T200940Z
UID:11518-1688549400-1688571000@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live Remote Virtual Course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-virtual-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230704T093000
DTEND;TZID=UTC:20230704T153000
DTSTAMP:20260626T053301
CREATED:20210111T005405Z
LAST-MODIFIED:20221121T174109Z
UID:12563-1688463000-1688484600@www.totalsuccess.co.uk
SUMMARY:Interview skills for the Interviewee - 1 Day - Live remote training course
DESCRIPTION:The aim of this one-day course is teach delegates the tips\, techniques\, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. \nCourse aims and objectives for interviewees \n\nTo enable delegates to evaluate the most effective ways of responding to questions\nTo enable delegates to prepare for effective selection interviews\nTo describe some of the most important interviewing skills.\nTo give an understanding of the pitfalls for interviewees that are badly prepared\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/interview-skills-for-the-interviewee-1-day-live-remote-training-course-6/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing skills for the Interviewee
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230630T093000
DTEND;TZID=UTC:20230630T153000
DTSTAMP:20260626T053301
CREATED:20221220T233804Z
LAST-MODIFIED:20221220T233804Z
UID:14423-1688117400-1688139000@www.totalsuccess.co.uk
SUMMARY:Presentation Skills 1 day - CPD accredited course - Live remote course
DESCRIPTION:Excellent presentation skills give you a platform to demonstrate your sales skills\, leadership qualities\, communication skills\, influencing abilities and promotion potential. This one-day CPD accredited training course teaches you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nAGENDA \n\nIntroduction/aims/objectives\nPresentation principles\nOne minute presentations and critique\nEstablishing presentation aims and key messages\nCreating powerful beginnings and endings\nKeeping audience attention\nPresenting with PowerPoint\nOvercoming fear\nVoice projection skills – techniques to improve your vocal image.\nEssential body language – maximise your non-verbal image\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/presentation-skills-1-day-cpd-accredited-course-live-remote-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Presentation and Writing Skills,Presentation Skills - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230627T093000
DTEND;TZID=UTC:20230627T153000
DTSTAMP:20260626T053301
CREATED:20201009T172158Z
LAST-MODIFIED:20221220T210715Z
UID:11880-1687858200-1687879800@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-4.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230626T093000
DTEND;TZID=UTC:20230626T170000
DTSTAMP:20260626T053301
CREATED:20200218T122743Z
LAST-MODIFIED:20230416T205126Z
UID:10515-1687771800-1687798800@www.totalsuccess.co.uk
SUMMARY:Delegation Skills 1-day Live Remote Training Course
DESCRIPTION:It is recognised that the best managers are the ones who can delegate. The modern manager\, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. \nOur programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
URL:https://www.totalsuccess.co.uk/course/delegation-skills-30/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Delegation Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230612T093000
DTEND;TZID=UTC:20230612T153000
DTSTAMP:20260626T053301
CREATED:20200927T185055Z
LAST-MODIFIED:20221030T195415Z
UID:11726-1686562200-1686583800@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – 1 day CPD accredited training course - Live remote training course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-1-day-cpd-accredited-training-course/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230607T093000
DTEND;TZID=UTC:20230608T153000
DTSTAMP:20260626T053301
CREATED:20230512T131422Z
LAST-MODIFIED:20230512T131422Z
UID:15438-1686130200-1686238200@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited course - Remote live training
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques \nThis course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nDelegates who have attended the course have reported an increase in their ability to train new and existing staff and have found it invaluable in developing their individual training skills and coaching skills. Our 90 page training manual also contains essential information plus training forms and templates that will hasten your quest to becoming a better trainer. \nIf your goal is to run a training session and project credibility in your delivery\, whether new to training or experienced\, you’ll find our Train the Trainer course an invaluable resource. \nTraining the Trainer  – 2 Day Course Agenda\nDay One \n\nPre-course preparation:\n\nEach delegate to have completed the pre-course questionnaire and to come prepared to deliver a 10 minute training session.\n\n\nIntroduction\, aims and objectives\nPrinciples of learning and learning styles\nEstablishing training aims and objectives\nStructuring your training                        \nMaking your training interesting\nHandling questions – Part 1 (asking questions)                              \nIntroducing the training\nConsolidating and concluding the training\nGiving feedback\n\nDAY TWO \n\nReview of day one\nManaging difficult trainees\nHandling questions – Part 2 (answering questions)       \nDelivery skills\n\nBody language\nVoice projection\n\n\nFinal group presentations – each delegate to deliver a 10 minute training session followed by full video critique                                \nFinal group presentations continued\nPost course action planning\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-course-remote-live-training/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230607T093000
DTEND;TZID=UTC:20230607T153000
DTSTAMP:20260626T053301
CREATED:20200917T122339Z
LAST-MODIFIED:20230416T200856Z
UID:11521-1686130200-1686151800@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live Remote Virtual Course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-virtual-course-2/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230606T093000
DTEND;TZID=UTC:20230606T153000
DTSTAMP:20260626T053301
CREATED:20210111T005838Z
LAST-MODIFIED:20221121T173817Z
UID:12566-1686043800-1686065400@www.totalsuccess.co.uk
SUMMARY:Interview skills for the Interviewee - 1 Day - Live remote training course
DESCRIPTION:The aim of this one-day course is teach delegates the tips\, techniques\, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. \nCourse aims and objectives for interviewees \n\nTo enable delegates to evaluate the most effective ways of responding to questions\nTo enable delegates to prepare for effective selection interviews\nTo describe some of the most important interviewing skills.\nTo give an understanding of the pitfalls for interviewees that are badly prepared\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/interview-skills-for-the-interviewee-1-day-live-remote-training-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing skills for the Interviewee
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230530T093000
DTEND;TZID=UTC:20230530T153000
DTSTAMP:20260626T053301
CREATED:20201009T172249Z
LAST-MODIFIED:20221220T210518Z
UID:11882-1685439000-1685460600@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230529T093000
DTEND;TZID=UTC:20230529T153000
DTSTAMP:20260626T053301
CREATED:20200224T150719Z
LAST-MODIFIED:20230416T205014Z
UID:10584-1685352600-1685374200@www.totalsuccess.co.uk
SUMMARY:Delegation Skills - Live Remote Virtual Skills
DESCRIPTION:It is recognised that the best managers are the ones who can delegate. The modern manager\, with ever increasing work loads and responsibilities must use the delegation of responsibility to encourage career growth amongst his/her staff. \nOur programme enables delegates to understand the techniques and strategies that will allow them to use Delegation as a tool to achieve greater personal productivity; to hit organisational deadlines; increase motivation and decrease stress levels.
URL:https://www.totalsuccess.co.uk/course/delegation-skills-31/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Delegation Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230515T093000
DTEND;TZID=UTC:20230515T153000
DTSTAMP:20260626T053301
CREATED:20200927T185548Z
LAST-MODIFIED:20221030T195338Z
UID:11730-1684143000-1684164600@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – CPD accredited - 1 day Live Remote Virtual Training Course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-cpd-accredited-1-day-live-remote-virtual-training-course-3/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230510T093000
DTEND;TZID=UTC:20230511T153000
DTSTAMP:20260626T053301
CREATED:20201231T190935Z
LAST-MODIFIED:20221020T133150Z
UID:12135-1683711000-1683819000@www.totalsuccess.co.uk
SUMMARY:Training the Trainer - 2 day CPD Accredited - Live remote course
DESCRIPTION:Total Success have been running successful Train the Trainer courses since 1995. This two-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. It is full of practical tools and techniques. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/training-the-trainer-2-day-cpd-accredited-live-remote-course-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Training the Trainer – 2 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230510T093000
DTEND;TZID=UTC:20230510T153000
DTSTAMP:20260626T053301
CREATED:20200917T122638Z
LAST-MODIFIED:20221025T224457Z
UID:11525-1683711000-1683732600@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live Remote Virtual Course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-live-remote-virtual-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230509T093000
DTEND;TZID=UTC:20230509T153000
DTSTAMP:20260626T053301
CREATED:20210111T005559Z
LAST-MODIFIED:20221121T173630Z
UID:12564-1683624600-1683646200@www.totalsuccess.co.uk
SUMMARY:Interview skills for the Interviewee - 1 Day - Live remote training course
DESCRIPTION:The aim of this one-day course is teach delegates the tips\, techniques\, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. \nCourse aims and objectives for interviewees \n\nTo enable delegates to evaluate the most effective ways of responding to questions\nTo enable delegates to prepare for effective selection interviews\nTo describe some of the most important interviewing skills.\nTo give an understanding of the pitfalls for interviewees that are badly prepared\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/interview-skills-for-the-interviewee-1-day-live-remote-training-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing skills for the Interviewee
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230505T093000
DTEND;TZID=UTC:20230505T153000
DTSTAMP:20260626T053301
CREATED:20220328T135347Z
LAST-MODIFIED:20221020T154457Z
UID:13939-1683279000-1683300600@www.totalsuccess.co.uk
SUMMARY:PowerPoint Presentation Skills – Live Remote Virtual Training - 1 day course
DESCRIPTION:This CPD accredited training course will teach you the skills and techniques that will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/powerpoint-presentation-skills-live-remote-virtual-training-1-day-course-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Powerpoint Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230503T093000
DTEND;TZID=UTC:20230503T153000
DTSTAMP:20260626T053301
CREATED:20201231T183735Z
LAST-MODIFIED:20221020T121208Z
UID:12119-1683106200-1683127800@www.totalsuccess.co.uk
SUMMARY:Train the Trainer – 1 day - CPD Accredited - Live remote course
DESCRIPTION:This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills. This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/train-the-trainer-1-day-cpd-accredited-live-remote-course-7/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Other Courses,Training the Trainer - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230502T093000
DTEND;TZID=UTC:20230502T153000
DTSTAMP:20260626T053301
CREATED:20201009T172346Z
LAST-MODIFIED:20221220T210257Z
UID:11884-1683019800-1683041400@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230428T093000
DTEND;TZID=UTC:20230428T153000
DTSTAMP:20260626T053301
CREATED:20200915T123855Z
LAST-MODIFIED:20221030T205410Z
UID:11439-1682674200-1682695800@www.totalsuccess.co.uk
SUMMARY:Letter and Email Writing – 1 day - CPD accredited - Live remote training course
DESCRIPTION:Our letter\, email and report writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive letters\, emails and report templates. This productive course will also demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/letter-email-and-report-writing-1-day-cpd-accredited-course-4/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230427T093000
DTEND;TZID=UTC:20230427T153000
DTSTAMP:20260626T053301
CREATED:20210107T172410Z
LAST-MODIFIED:20230309T000550Z
UID:12401-1682587800-1682609400@www.totalsuccess.co.uk
SUMMARY:Email and Letter Writing – 1 day - CPD accredited - Live remote training course
DESCRIPTION:Our email writing course will allow delegates to gain useful letter writing tools\, tips and techniques and also includes constructive email and letter templates. This productive course will  demonstrate the particulars of writing effective emails\, whilst improving punctuation and grammar. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/email-and-letter-writing-1-day-cpd-accredited-live-virtual-course-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Letter and Report Writing - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230425T093000
DTEND;TZID=UTC:20230425T153000
DTSTAMP:20260626T053301
CREATED:20210110T183047Z
LAST-MODIFIED:20230324T130611Z
UID:12543-1682415000-1682436600@www.totalsuccess.co.uk
SUMMARY:Interviewing Skills – CPD Accredited - Live Remote Virtual Training
DESCRIPTION:Our one-day CPD Accredited interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s). Our Interviewing course will show candidates how to; gain winning interview skills; construct and ask great questions: tips for evaluating the effective candidate; plan and structue better interviews; become a more confident interviewer and learn how to interview effectively to pick the best candidate. As well as improving interviewing skills\, delegates will also learn employment law; video and telephone interviewing and how to follow up references. \nAgenda\n\nWelcome\, introductions\, course programme and objectives.\nThe cost of recruitment and staff turnover\nIdentifying the causes of poor recruitment\nStrategies for effective recruitment practice\nThe stages of recruitment.\nDesigning a job description and person profile\nAnalysing application forms and cv’s\nTechniques for opening the interview\nRole-play – Interview introduction\nQuestioning the candidate\nRole-play questioning the candidate\nClosing the interview and outlining doubts\nFinal role-play – closing the interview\nInterviewing and the law\nAction planning\nClose course and final paperwork\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/interviewing-skills-cpd-accredited-live-remote-virtual-training-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing Skills - 1 Day,Other Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230421T093000
DTEND;TZID=UTC:20230421T153000
DTSTAMP:20260626T053301
CREATED:20210113T145821Z
LAST-MODIFIED:20221020T153050Z
UID:12751-1682069400-1682091000@www.totalsuccess.co.uk
SUMMARY:Introduction to Selling - Sales training course – 1 day live remote training
DESCRIPTION:This Introduction to Selling – Sales training course is a valuable foundation course that is highly structured\, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’. \nThis one day course covers: \nSales planning; how to manage objections; communicating confidently; asking questions to uncover customer needs; keeping control of the call; selling benefits and making great appointments.  It is written with both the customer and the organisation in mind to maximise on potential sales. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details \n  \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/introduction-to-selling-sales-training-course-1-day-live-remote-training-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Introduction to Selling - 1 Day,Selling and Customer Service
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230417T093000
DTEND;TZID=UTC:20230417T153000
DTSTAMP:20260626T053301
CREATED:20210113T180425Z
LAST-MODIFIED:20221030T195259Z
UID:12773-1681723800-1681745400@www.totalsuccess.co.uk
SUMMARY:Disciplinary Procedures – CPD accredited - 1 day Live Remote Virtual Training Course
DESCRIPTION:Our one-day CPD 1 day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that\, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively. It’s not just about getting rid of difficult staff\, the modern manager must know the correct procedures for dealing with under-performing staff and how to conduct a disciplinary meeting effectively. \nWe will cover: \n\nDefining problems and problem employees\nThe causes of disciplinary and performance problems\nYour impact on discipline and performance\nInvestigating\, fact finding and documenting evidence\nEffective action plans\nPlanning the disciplinary meeting\nInterviewing skills\nEssential follow-up and keeping the employee on track\n\nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/disciplinary-procedures-cpd-accredited-1-day-live-remote-virtual-training-course-5/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Disciplinary and Grievance Procedures - 1 Day
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230417T093000
DTEND;TZID=UTC:20230417T153000
DTSTAMP:20260626T053301
CREATED:20201231T161106Z
LAST-MODIFIED:20220626T124345Z
UID:12057-1681723800-1681745400@www.totalsuccess.co.uk
SUMMARY:Advanced Presentation Skills – CPD Accredited - 1 day - Live Remote Virtual Course
DESCRIPTION:Our one-day CPD accredited advanced presentation skills course gives you a platform to demonstrate your leadership qualities\, communication skills\, sales ability\, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximise your message and increase your credibility in the eyes of colleagues and clients. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/advanced-presentation-skills-cpd-accredited-1-day-live-remote-virtual-course-12/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Advanced Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230412T093000
DTEND;TZID=UTC:20230412T153000
DTSTAMP:20260626T053301
CREATED:20200917T122921Z
LAST-MODIFIED:20221025T224103Z
UID:11527-1681291800-1681313400@www.totalsuccess.co.uk
SUMMARY:Complaint Handling - 1 Day - Live remote training course
DESCRIPTION:This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively\, customer service\, assertive negotiation\, complaint email writing\, managing difficult and aggressive customers\, handling worried and confused customers\, giving bad news. \n  \n 
URL:https://www.totalsuccess.co.uk/course/complaint-handling-1-day-18/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Complaint Handling
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230411T093000
DTEND;TZID=UTC:20230411T153000
DTSTAMP:20260626T053301
CREATED:20210111T010207Z
LAST-MODIFIED:20221121T173520Z
UID:12569-1681205400-1681227000@www.totalsuccess.co.uk
SUMMARY:Interview skills for the Interviewee - 1 Day - Live remote training course
DESCRIPTION:The aim of this one-day course is teach delegates the tips\, techniques\, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. \nCourse aims and objectives for interviewees \n\nTo enable delegates to evaluate the most effective ways of responding to questions\nTo enable delegates to prepare for effective selection interviews\nTo describe some of the most important interviewing skills.\nTo give an understanding of the pitfalls for interviewees that are badly prepared\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account.
URL:https://www.totalsuccess.co.uk/course/interview-skills-for-the-interviewee-1-day-live-remote-training-course-9/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Interviewing skills for the Interviewee
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230407T093000
DTEND;TZID=UTC:20230407T153000
DTSTAMP:20260626T053301
CREATED:20210111T160409Z
LAST-MODIFIED:20221020T154419Z
UID:12583-1680859800-1680881400@www.totalsuccess.co.uk
SUMMARY:PowerPoint Presentation Skills – Live Remote Virtual Training - 1 day course
DESCRIPTION:This CPD accredited training course will teach you the skills and techniques that will give you both the confidence and competence to enjoy making PowerPoint presentations. We will be giving action points which can help you to sharpen your presentation image; master the complexities of this exciting method of presenting information; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients. \nHow We Will Organise The Live Remote Course: \nIt couldn’t be easier as we take care of the whole process from start to finish. \nThe course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch) \n\nBook the course you require online\nWe will send out the course materials including downloadable course manual\, all of the course materials\, a pre-course briefing form\nWe will start log-ins 15 minutes prior to the course start to allow everyone to connect\nAll delegates will complete the pre-prepared course activities that we will use during the course\nOur virtual courses are very interactive to keep delegate’s attention throughout\nAll delegates will complete a Post-course action plan that can be reviewed their managers after the course.\n\n Full Course Details
URL:https://www.totalsuccess.co.uk/course/powerpoint-presentation-skills-live-remote-virtual-training-1-day-course-8/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Powerpoint Presentation Skills - 1 Day,Presentation and Writing Skills
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230406T093000
DTEND;TZID=UTC:20230406T153000
DTSTAMP:20260626T053301
CREATED:20210102T191159Z
LAST-MODIFIED:20221109T181440Z
UID:12226-1680773400-1680795000@www.totalsuccess.co.uk
SUMMARY:Time Management – 1 day - CPD Accredited - Live remote course
DESCRIPTION:Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible. We do this by supplying a time management training course that is full of tools and tips for improving time management\, time planning\, delegation\, organisation and management strategies as well as handling and using time effectively. \nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/time-management-1-day-cpd-accredited-live-remote-course-17/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Time Management - 1 Day,Time Management Training Courses
ATTACH;FMTTYPE=image/png:https://www.totalsuccess.co.uk/wp-content/uploads/2018/04/TS_HandTree.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230404T093000
DTEND;TZID=UTC:20230404T153000
DTSTAMP:20260626T053301
CREATED:20210113T140252Z
LAST-MODIFIED:20221220T210124Z
UID:12737-1680600600-1680622200@www.totalsuccess.co.uk
SUMMARY:Managing Meetings & Remote Meetings - Live Remote Virtual Training
DESCRIPTION:People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group\, using the power of persuasion and reaching agreement constructively. \nThis course will enable people to organise and chair meeting that are more effective and more motivating for those that attend. \nAgenda \n\nThe eight Golden rules of running the effective meeting\nEstablishing the aims and purpose of meetings\nTypical roles of participants within the meeting\nHow to construct the perfect agenda\nOpening the meeting and establishing ground rules\nManaging the social objective against the task objective\nKeeping the meeting on track and meaningful\nRules for effective tele/video conferencing\nEffective communication skills within meetings\nListening and questioning skills; summarising and giving feedback\nEstablishing priorities within the meeting\nHow to set realistic objectives\nUnderstanding how groups work within the meeting environment to create effective action points\nHandling conflict within meetings\nDealing with difficult people – talkative\, aggressive\, obstructive\, and unresponsive behaviours\nHow to evaluate the meeting and track outcomes\nAvoiding the common pitfalls that cause meeting to fail\n\nLive Remote Virtual Course \nThis course will be run virtually via Zoom.com. \nThe course will start at 9.45 for registration and pre-course work assignments. \nTimings:       9.45-10.00 Log in and system check \n10.00-12.30 Morning \n1.00-3.30 Afternoon \nThe course will be hosted on Zoom.com and once you have booked we will send the following files: \n\nPre-course file with all log in details and pre-course assignments. Please complete this form and send back to us prior to the course to info@totalsuccess.co.uk. It includes course objectives and agenda that we will run through with you during the Introduction\nThe handouts we will be using on the course.\nA course manual that can be downloaded for reference during the seminar. You don’t have to print the manual but please download it as we will refer to it on the day\nA full set of the activities you’ll be doing on the course. These can be completed before the course\, but this is not essential\nA link to zoom.com with all the information needed to access the programme via your computer\nA post-course action plan and course evaluation form. This will be completed as proof of attending. A copy should also be sent to us. This is in the Handouts email.\n\nPlease ensure you download the zoom.com app on your computer and check that it works prior to log in as it takes about 30 mins to set up the free account. \n Full Course Details
URL:https://www.totalsuccess.co.uk/course/managing-meetings-remote-meetings-live-remote-virtual-training-5/
LOCATION:Zoom virtual meeting\, London\, United Kingdom
CATEGORIES:Managing Meetings
END:VEVENT
END:VCALENDAR